Award
Q: When are awards launched to associates? The beginning of the month for everyone with an anniversary that month? On the actual day of the anniversary?
The launch of service awards is based on your business rules. Current best practice is to notify employees on their actual anniversary date, ensuring they are recognized individually. Managers and peers can then congratulate them via the system. Business rules can be customized based on your employee data feed and selected launch date.
Q: How often are merchandise options updated in the service award program?
Merchandise options are refreshed regularly to keep the catalog current and appealing. Standard updates occur every two months, with client-specific requests accommodated in 2–3 weeks. Discontinued items or newer models are updated continuously to ensure the catalog reflects the latest offerings.
Communication
Q: Does the platform support automated messages for birthdays, work anniversaries, and key achievements?
Yes. Xoxoday automates all milestone communications using intelligent scheduling and generative content. Employees are acknowledged for personal and professional milestones without HR intervention, fostering a culture of continuous appreciation while reducing operational workload.
Q: How are milestone communications managed (e.g., reminders and selection instructions)?
Milestone communications are managed via automated workflows powered by Xoxoday’s AI assistant. Employees receive reminders 30, 15, 7, and 1 day prior to a milestone through email, mobile push, and integrations like MS Teams or Slack. Messages include personalized greetings, selection instructions, and reward redemption links, ensuring a smooth recognition journey without manual HR follow-up.
Q: Can communications be customised for different milestone types (e.g., service anniversaries, retirements)?
Yes, Xoxoday’s employee recognition platform allows full customization of milestone communications based on the occasion—like birthdays, retirements, or service anniversaries. Admins can personalize templates by message type, tone, region, language, and brand voice. Using generative AI, the platform also creates heartfelt, tailored messages that resonate with recipients, turning every milestone into a memorable experience.
Empuls Celebrations
Q: Can Xoxoday’s employee recognition platform handle different service anniversary levels with custom rewards and messages?
Yes. Xoxoday’s employee recognition platform allows organizations to set up service award levels such as 5, 10, 15 years, and beyond. Each level can have differentiated monetary rewards and personalized automated messages. Flexible workflows ensure a tailored experience that highlights the significance of every milestone.
Q: Do users receive and display an anniversary milestone badge on their profile?
Yes. Employees automatically receive an anniversary milestone badge on their profile. These badges are displayed in the social recognition feed and on the Wall of Fame, often accompanied by peer congratulations. Badges can be branded and are used for milestones like 1, 3, 5, 10 years, reinforcing recognition and a culture of appreciation while reducing administrative effort.
Q: Can work anniversary gifts like t-shirts, hoodies, duffel bags, and tech items be customized with the customer’s logo?
Yes. Work anniversary gifts such as apparel, bags, and tech items can be customized with a company’s logo and branding. This creates memorable keepsakes employees can use or display. The process includes uploading the logo, after which design, production, and shipping are managed end-to-end. These branded items can be ordered individually, in curated packs, or in bulk. Inventory and distribution can also be automated to align with service award milestones and work anniversaries.
Q: Can moments that matter be created for specific timeframes and events, including life, work, community, or custom occasions, and can participants be invited to join in?
Yes. Organizations can create meaningful moments that matter across a wide range of events and milestones, such as:
Life events: welcoming a baby, weddings, moving into a new home
Work milestones: onboarding, promotions, retirements
Community or custom events tailored to company culture
These can be set for specific timeframes, with automated workflows to notify participants and invite them to contribute wishes or gifts. Features like digital wishboards, social feeds, and AI nudges encourage inclusive participation and turn each occasion into a memorable celebration.
Q. Does the platform support automated milestone and life event celebrations?
Yes. Xoxoday’s R&R platform offers a fully automated milestone and life event celebration engine that can be customized to your organization’s footprint and cultural calendar.
1. Service Milestones:
Configure service anniversary awards at standard intervals (3, 5, 10, 15, 20, 25, 30, 35, 40 years) or custom timelines.
Awards can include points, certificates, physical gifts, and mementos.
Notifications, award messages, and redemption workflows are fully automated, minimizing manual administrative effort.
2. Milestone Rewards:
The platform automates recognition for key employee lifecycle moments, including:
New joiner welcome gifts
Promotions and upskilling achievements
Employee or customer referral rewards
Performance and productivity incentives
Farewell and retirement gifts
Company milestone recognitions (e.g., IPO, regional expansion, safety milestones)
Q: Does the Xoxoday employee engagement solution support length of service awards?
Yes. The Xoxoday employee engagement solution offers a comprehensive, automated service awards program to celebrate employee loyalty. HR teams can configure workflows to recognize milestones such as 1, 2, 3, 5, 10, and 15+ years. Key features include:
Automated award workflows triggered by employee start date from the HRMS
Customizable recognition experiences with digital certificates, personalized messages, branded gifts, and curated merchandise catalogs aligned with regional tax rules
Service Award Wishboards where peers can add GIFs, photos, and messages to make celebrations social and memorable
Digital Yearbooks highlighting the employee’s journey and achievements
Wall of Fame displays to showcase milestones on TVs or lobby screens
These features reduce manual effort while fostering a culture of long-term recognition and belonging.
Q: Which digital celebration page and points are redeemable for years of service?
The Years of Service Award feature includes:
Automated workflows to define service milestones such as 1, 3, 5, 10 years, and beyond
Award certificates that can be selected from templates or customized with your own design
Physical mementos like plaques, pins, or certificates to add a personal touch
A curated product catalog that employees can redeem using award points, with packaging, shipping, and support handled end-to-end
A digital service award wishboard where colleagues share wishes, GIFs, photos, and videos
A digital and printable yearbook compiling appreciation posts, celebrations, and milestones
Display of award winners on the digital Wall of Fame, extendable to office signages for greater visibility
Employees and peers are notified of upcoming service awards, ensuring each milestone becomes a social and memorable celebration.
Q. Can the milestone anniversary program be customized to include points, gifts, and a digital yearbook?
Yes. Xoxoday’s employee recognition platform offers a fully customizable milestone anniversary program that enables organizations to celebrate employee service milestones meaningfully and at scale.
Automated Milestone Workflows
Triggered based on service tenure data synced from your HRMS.
Fully automated delivery of messages, rewards, and greetings.
Reward Customization
Assign reward points or offer tax-compliant merchandise catalogs curated by years of service.
Catalogs can include global or country-specific options and are managed in collaboration with internal stakeholders.
Personalized Touches
Send custom congratulatory messages.
Attach branded digital certificates.
Generate a digital yearbook highlighting the employee’s journey, achievements, and recognitions over the years.
Social Celebrations
Feature awardees on the Wall of Fame, displayed on office digital screens.
Enable Wishboards for peers to post messages, images, GIFs, or videos, making celebrations collaborative and memorable.
Notifications & Engagement
Announce upcoming milestone events across the platform, encouraging peer participation and timely recognition.
This multi-touchpoint approach ensures every milestone becomes a celebrated moment in the employee lifecycle, boosting morale and reinforcing loyalty.
Q. Does Xoxoday's employee recognition platform support automated reminder notifications to managers for upcoming employee service anniversaries?
Yes. Xoxoday’s employee recognition platform offers fully automated workflows for service anniversary milestones, ensuring no milestone is missed.
Key Features:
Automated Notifications: Timely reminders and smart nudges are sent to managers, HR teams, department heads, business leaders, and peers.
Customizable Scheduling: Notifications can be scheduled 30, 15, 7, and 1 day(s) before the anniversary.
Wishboard Integration: Stakeholders can contribute messages, GIFs, or notes on the digital Wishboard.
HRMS/HCM Sync: Employee data is automatically fetched from HR systems and surfaced on dashboards for seamless milestone tracking.
This ensures that all upcoming service anniversaries are recognized on time, fostering engagement, appreciation, and a culture of celebration.
Q: Does the platform offer memory books for moments that matter, with customization, management, and download options?
Yes. The platform provides digital memory books that compile congratulatory messages from managers, peers, and colleagues. Admins and managers can create and manage templates to reflect company culture or customize for specific occasions. These memory books can also be downloaded and printed, giving employees a lasting keepsake of their special moments.
Q. Does Xoxoday provide digital yearbooks for milestone anniversaries? How are messages collected, and are safeguards in place to prevent blank books?
Yes, Xoxoday’s employee recognition platform offers personalized digital yearbooks as part of its milestone anniversary celebrations. Automated reminders prompt managers, teammates, and colleagues to share messages, images, and videos on a shared Wishboard. Links to the Wishboard are auto-distributed and highlighted on the employee’s home dashboard, allowing easy participation and broad engagement. All contributions are compiled into a digital yearbook that remains accessible to the employee throughout their tenure. Moderation controls ensure that empty or incomplete yearbooks are never generated, creating a meaningful and memorable record of employee achievements and peer recognition.
Milestone reward program
Q. How does Xoxoday automate workflows for upcoming employee service anniversaries, and how are notifications managed?
Xoxoday’s employee recognition platform streamlines milestone celebrations through automated service award workflows. Managers, HR, department heads, business leaders, and peers receive timely notifications and smart nudges to contribute congratulatory messages, ensuring no milestone is missed. Notifications can be scheduled at configurable intervals—30, 15, 7, and 1 day before the anniversary—so stakeholders are reminded to post on the digital Wishboard. Integrated with your HCM, the platform surfaces upcoming milestones directly on dashboards for managers, admins, and relevant teams. Automation rules can be customized to align with organizational policies, making recognition seamless and consistent.
Q. How does Xoxoday engage colleagues beyond manager reminders for milestone celebrations?
The platform actively involves colleagues by publishing upcoming milestones in the social recognition feed and prompting contributions through AI-driven nudges. Team members and peers can share text messages, GIFs, images, or videos on the digital Wishboard, turning milestone events into inclusive, vibrant celebrations. Admins can set nudge schedules at custom intervals, and the Wishboard can be shared across teams, creating a lasting digital keepsake. This approach transforms anniversaries into meaningful, community-driven experiences that reinforce culture and engagement.
Q. Can employees add congratulatory messages or videos after the milestone has passed? If so, how?
Yes, Employees can publish their congratulatory messages over a dedicated celebration space called Wish-board. This space will notify employees before the event to allow employees to post their wishes. The same link can be used to post belated messages as well. The employee is notified on the day of the event for all such pre-event messages and he will be notified at regular intervals for belated messages.
Q. How does Xoxoday’s R&R platform bring milestone and years-of-service experiences to life for a disconnected workforce?
Xoxoday’s employee recognition platform ensures that all employees, including those without regular desk access, feel valued during milestone events. The platform features a digital Wishboard to collect video messages, images, and comments from team members, which are shared with the employee on the day of the milestone. Physical yearbooks provide a tangible way to celebrate team bonding, while digital signages amplify achievements across the organization. With an omnichannel experience spanning iOS, Android, Microsoft Teams, Slack, and web, every employee enjoys a consistent Empuls experience for milestone recognition.
Q. What capabilities does Xoxoday offer for designing and delivering customized symbolic awards?
The platform provides end-to-end support to design, manufacture, and deliver customized symbolic awards globally. Organizations can create bespoke trophies, certificates, merchandise, and curated gift boxes that reflect brand values. These awards are widely used to celebrate service anniversaries, welcome new hires, and mark significant milestones. With over 12 years of experience, Xoxoday ensures high-quality, meaningful awards that reinforce a culture of recognition and appreciation.
Q. Can Xoxoday support years-of-service programs without using points?
Yes, the platform is award-neutral and can implement merchandise-based service award programs as a standalone feature. Employees are notified of their milestones and can select a service award from a catalog customized by year of service, employee level, and country. Using merchandise instead of points also provides tax advantages in several countries, including Canada and the USA, while maintaining a consistent, globally scalable recognition experience.
Does the workflow component of Xoxoday's Years of Service platform support automated notifications for upcoming employee milestones?
Yes, Xoxoday’s Years of Service solution can integrate with clients’ HRMS or process flat CSV files to capture employee details such as ID, name, DOB, email, and phone number. Employee data is refreshed daily to account for new joiners or exits. Program administrators can configure automated workflows to send timely reminders and nudges to managers, HR, and other stakeholders. The notification schedule is fully configurable, ensuring that upcoming service anniversaries are visible on the platform and prompting timely recognition.
Q. Can employees add congratulatory messages or videos after a milestone presentation using Xoxoday’s employee recognition platform? If so, how does it work?
Yes, employees can continue to share congratulatory messages or videos after the milestone event. The Wishboard link remains active even after the event, allowing colleagues to post belated greetings and media at their convenience.
Q. Can we define various rewards for employees in the form of reward points or certificates for milestones like 5, 10, or 15 years?
Yes, Xoxoday’s employee recognition platform allows you to configure milestone-based rewards. You can define and automate awards for work anniversaries, service milestones, and long-term loyalty. These can include reward points, certificates, company-branded merchandise, and more, ensuring personalized and meaningful celebrations for employees.
Q: How is Xoxoday's Years of Service solution influenced by research and best practices?
Xoxoday’s Years of Service solution is shaped by continuous research, industry best practices, and client feedback. The team engages with HR and recognition associations like SHRM, World at Work, and the Recognition Professionals Institute, attending events to stay updated on evolving engagement and recognition trends. Feedback from prospects and clients helps tailor the platform to address real-world engagement challenges, supporting retention, reducing attrition, and improving employee satisfaction.
Best Practices for Milestone / Years of Service Programs:
Combine meaningful, tangible rewards with social recognition elements.
Service awards include curated gifts paired with a digital Wishboard, where colleagues can post messages, photos, and videos, creating a personalized and memorable celebration.
Typical Program Design in a Global Environment:
Collaborate with local stakeholders to tailor programs to country-specific budgets, cultural preferences, and compliance requirements.
Use automated workflows, omnichannel notifications, and localized reward fulfillment for a consistent and inclusive recognition experience across geographies.
Q. How can I congratulate a colleague on milestones like service anniversaries or birthdays using Xoxoday?
Employees can post messages, images, GIFs, or videos on interactive digital wishboards via the social feed. AI nudges ensure no milestone is missed, making recognition effortless and fostering a culture of appreciation.
Q. Can milestone greetings be automated?
Yes. Xoxoday can automatically deliver personalized service anniversary, birthday, and other milestone messages or digital cards without HR intervention, ensuring timely and consistent recognition.
Q. Does Xoxoday’s employee recognition platform provide automated service anniversary or birthday greetings without HR intervention?
Yes. Xoxoday’s employee recognition platform allows you to fully automate greetings for service anniversaries, birthdays, and other milestones. The system generates and delivers personalized congratulatory messages or digital cards without requiring manual action from HR, ensuring consistent and timely recognition.