Award
Q: Can employees redeem multiple items within the same order? Can recipients combine points from different awards in one order? Can employees use a credit card to pay any balance? How is credit card security ensured during redemption?
The Xoxoday platform does not support redeeming multiple items in a single order.
Recipients can combine points from different awards to redeem a single item, providing flexibility in using their accumulated rewards.
Employees can use a credit card to pay any remaining balance if points do not fully cover the cost.
Credit card security is ensured through the Stripe payment gateway, which is PCI compliant. Credit card details are never stored on Xoxoday, keeping employee information safe.
Q: How does Xoxoday’s employee engagement solution allow employees to view their recognitions and pending awards?
Employees can access a dedicated dashboard under the “Recognize” feature to view all recognition activity, including awards sent, received, and pending.
The Employee Profile page provides a consolidated history of awards, badges, and recognitions over time.
Each recognition entry displays engagement metrics like likes, comments, and shares, highlighting social validation and visibility of appreciation.
Award Type
Q: How many award choices are available to employees at each major milestone?
The Xoxoday R&R tool offers unlimited award choices for associates at each major service milestone. Our merchandising team curates a tailored catalog for every milestone level based on your approved award budgets. This catalog includes a diverse mix across all award categories to ensure employees receive meaningful options. All levels and award products are reviewed and approved before inclusion in your program.
Customization
Q: Do you offer the ability for employees to set up and modify their own profile information (e.g., address)?
Yes, the Xoxoday employee engagement solution allows employees to create and manage their own profile information. They can update personal and professional details such as address, contact information, skills, and interests. This profile acts as their digital identity within the organization and is visible to peers, promoting better collaboration and connection. The platform ensures user-friendly access and security, allowing employees to easily modify their data through the web or mobile interface.
Empuls reward marketplace
Q: Can employees redeem vouchers for themselves or send them as gifts to others?
Yes. Xoxoday’s employee recognition platform supports both self-redemption and gift redemption of vouchers. Employees can browse a wide range of digital and physical vouchers by category and redeem them for personal use or opt to send them as gifts to loved ones. For gifting, the platform allows users to enter recipient details and include a personalized message. Every transaction is securely processed, and employees receive real-time notifications confirming redemption and delivery status. This flexible approach enhances both employee satisfaction and gifting convenience.
Q: Can milestone rewards and recognition points be combined to enhance an employee’s purchasing power?
Yes. Xoxoday’s platform consolidates all reward points—whether earned through milestone achievements, peer recognition, or manager-awarded incentives—into a unified wallet. These points are treated as a single currency and can be redeemed collectively, maximizing employee purchasing power. This centralized approach simplifies reward budgeting and boosts employee satisfaction.
Q: Can you send a gift to someone not in the system?
Yes. Gifting can be extended to recipients who are not registered users in the system. The platform allows administrators to manually input recipient details, including name, email, and address, or to send digital gifts via email or SMS. This ensures flexibility in recognizing contractors, partners, or external stakeholders as part of engagement or appreciation initiatives.
Q: Can you offer donations on a global scale with local humanitarian projects as a redemption option out-of-the-box? Can it be optimized?
Yes. Xoxoday supports out-of-the-box donations to global and local humanitarian projects, letting employees contribute to causes meaningful to them while aligning with corporate social responsibility goals.
The platform also allows customization:
Admins can curate pre-approved charities and causes—local, national, or global.
Employees can donate reward points or a portion of earnings directly through the platform.
Donation trends are visible, aiding reporting and showcasing social impact.
This ensures giving is impactful, personalized, and aligned with both corporate and employee values.
Mobile Application Availability
Q: Are all mobile devices that access corporate data appropriately secured?
Yes. All mobile devices accessing corporate data via Xoxoday’s employee engagement solution comply with strict security protocols, including device-level encryption, multi-factor authentication, and enterprise-grade mobile device management (MDM). Regular updates and monitoring ensure data integrity and minimize unauthorized access risks.
Q: Does your solution have a mobile app, and what devices and capabilities does it support globally?
Yes. Xoxoday offers a mobile app for iOS (v12+) and Android (v5–13) globally. Employees can engage in social recognition, redeem rewards, complete surveys, and participate in communities. The app mirrors core web functionalities but with a mobile-optimized interface, supporting distributed teams across desktops, laptops, tablets, and mobile devices.
Q: What operating systems are supported by the Xoxoday employee engagement solution across desktop and mobile?
The Xoxoday employee engagement solution supports both desktop and mobile operating systems to ensure seamless access for all users:
Desktop/Laptop: macOS and Windows
Mobile: iOS and Android
Employees can download the Xoxoday app from the Apple App Store or Google Play Store and log in to access key features like recognition, surveys, social intranet, and reward redemption. The platform ensures uninterrupted engagement whether users are at their desk or on the move.
Q: What web and mobile browsers does the Xoxoday employee engagement solution support?
The Xoxoday employee engagement solution provides seamless access across both desktop and mobile devices:
Desktop Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari
Mobile Browsers: Same as desktop browsers, fully functional and responsive
For a more optimized mobile experience, users can download the dedicated Empuls mobile app, which offers tailored access to recognition, rewards, communication, surveys, and more without compromising usability or performance.
Q: Can users take and upload photos directly through the Xoxoday mobile app?
Yes, the Xoxoday mobile app allows users to capture photos directly within the app and upload them in real-time. This functionality is particularly useful for posting on recognition walls, contributing to yearbooks, or sharing celebration moments like birthdays and anniversaries through Wishboards or community groups.
Q: Does Xoxoday's employee recognition platform offer mobile and web access with a responsive design?
Yes, Xoxoday’s platform is fully responsive and accessible across both mobile and web:
Mobile Access: Dedicated iOS and Android apps let employees and managers send recognitions, redeem rewards, respond to surveys, access perks, and engage socially anytime, anywhere.
Responsive Web Interface: Adapts automatically to desktops, tablets, and mobile browsers for optimal readability and navigation.
Unified Experience: Consistent UI/UX across all devices reduces training effort and keeps engagement high.
Q: Do you offer native iOS and Android applications for all products including social recognition, performance management, and redemption?
Yes. Xoxoday’s employee engagement solution provides native apps for both iOS and Android, covering social recognition, rewards, redemption, and more:
iOS App: Compatible with iPhones and iPads on the latest iOS versions, offering peer-to-peer recognition, value-based awards, and access to the global rewards catalog.
Android App: Supports a wide range of recent Android OS versions, providing the same features as iOS.
Optimized Experience: Both apps are continuously updated based on user feedback to ensure seamless performance and full utilization of platform capabilities.
Nomination
Q: Can reviewers approve or reject nominations with comments, and is automatic approval available after a specific period?
Yes. Reviewers can approve or reject nominations and provide comments to justify their decision, ensuring transparency and accountability. Workflows can also be configured for automatic approval if no action is taken within a set timeframe (e.g., two days), subject to conditions like budget limits and pre-defined rules. This helps prevent delays and keeps recognition programs running smoothly.
Process
Q: What is the experience for an associate who does not have an email address or works in front of a computer on a daily basis (e.g., store or DC associates)?
Cell Phone Number Login: Associates can access the platform via their mobile number, enabling engagement without an email address.
Kiosks and Tablets: Organizations can set up kiosks or tablets in breakrooms, locker rooms, or other common areas for easy access.
Remote Access: Employees can log in from home or any device with internet access using a username and password.
These multi-channel approaches ensure all associates can fully participate in the recognition and rewards program.
Q: How long does an associate have to redeem their award? Do they receive reminders? What happens if they don’t complete by the deadline? Can an award be re-requested?
Redemption Period: Empuls typically recommends up to 12 months for associates to redeem their awards, though this can be customized according to business rules and corporate award program strategies.
Reminders: Automated notifications and nudges are sent at regular intervals to encourage redemption. The frequency and timing of reminders are set during program implementation to maximize participation.
Handling Unredeemed Awards: If the award is not redeemed by the deadline, it will expire according to the organization’s policy.
Extensions & Re-requests: In special cases, extensions can be granted, and associates can request support from the customer success team at Giift to redeem their award post-deadline.
This approach ensures timely redemption while providing flexibility for employees who may need additional time.
Q: How long does it take to fulfill the order to an associate? (ex: distribution and shipping times)
Digital products like gift cards are delivered instantly. Physical products like merchandise, swags, etc., are delivered between 3-15 days.
The time required for the delivery of a product depends on the nature of the product, the region to be delivered, and other location-specific conditions. In cases of delay, the user and the program administrator are informed by your customer support team.
Q: How does Xoxoday handle lost/stolen packages? What is your return/warranty policy?
Lost or Stolen Packages: Any package lost or stolen during transit is promptly reissued at no additional cost to the organization, ensuring employee satisfaction.
Return & Warranty Policy: Policies vary by product type, local laws, and regulations. Details are provided during ordering. Returns are extremely rare, averaging less than 0.05%.
Issue Resolution: Employee concerns are prioritized and addressed immediately. Root cause investigations are conducted to prevent future issues.
Service-Level Commitment: Return and warranty processes are part of the SLA and reviewed quarterly to ensure continuous improvement and alignment with client expectations.
This ensures reliability, accountability, and a smooth redemption experience for all employees.