Account creation
Q. Does the Xoxoday employee engagement solution send login credentials via email upon account creation?
Yes. The Xoxoday employee engagement solution automatically sends email notifications with login credentials when employee accounts are created. Super Admins can customize these notifications, which can also be delivered via email, mobile push notifications, SMS, and in-product messages to ensure secure and consistent communication.
Q. Can the Xoxoday R&R tool keep a client’s R&R email ID in CC for all trigger emails?
No. To maintain security and privacy, Xoxoday Employee Engagement and Rewards & Recognition (R&R) platform does not allow multiple CC recipients for trigger emails, which may include sensitive details like gift deliveries or award redemptions.
Any exception requires a formal InfoSec review and approval. Empuls, part of the Xoxoday suite, is ISO 27001, SOC 2, and GDPR compliant, providing secure reporting, dashboards, and insights for employee engagement and reward visibility without exposing sensitive user data.
Login
Q: Does Xoxoday employee engagement solution allow employees to log in using their employee ID instead of an email ID?
Yes. The platform supports SAML and OAuth SSO standards, allowing organizations to configure authentication so employees can log in using their employee ID rather than an email ID.
Q: Does the platform support OTP-based login?
Yes. OTP-based login is supported, enabling authentication via a one-time password sent to the employee’s registered mobile number or email. This can be used standalone or alongside SSO, depending on the organization’s setup.
Q: Can the platform support custom branding on the login and homepage, and what login options are available for employees?
Yes. The login page and homepage can feature custom branding, such as TEPL and PRAISE logos, for a consistent employee experience. Employees can log in via SuccessFactors, SSO, or OTP-based authentication, ensuring secure and convenient access.
Q: If you offer an app, do employees need to log in to the website first, or can the app be their first point of engagement with the system?
The Xoxoday employee engagement solution app can serve as the first point of engagement. Employees can directly access the app without needing to log in via the website.
User Roles and Access Control
Q. Can the system define user roles with varying access levels and assign functions through group membership?
Yes. The Xoxoday employee engagement solution supports Role-Based Access Control (RBAC). Super Admins can define roles with varying access levels—Super Admins, General Admins, Managers, and Users. Admins can configure permissions, assign custom roles, and link functional access to user groups. Users added to groups automatically inherit all associated functions.
Q. Can all configurations and access be managed through the frontend by an admin user?
Yes. Admin users can manage the entire configuration directly from the frontend admin settings module. This includes user access control, group creation, role assignments, permissions, platform settings, reward matrices, user delegation, and password resets.
Q. Does the platform support user and group creation in the system?
Yes. The Xoxoday social intranet platform allows admins to create users and define groups based on department, location, project, or common interests. These groups help drive collaboration and targeted communication.
Q: Does the Xoxoday R&R platform allow you to manage users, dynamic teams, admin roles, approvers, privileges, and exclusions?
Yes. The Xoxoday R&R solution provides comprehensive user and access management features, allowing organizations to configure roles, permissions, and workflows with precision.
Key capabilities include:
• User management: Admins can add, remove, and update user profiles via bulk uploads or automated HRIS/SSO integrations for accuracy.
• Dynamic teams: Teams can be automatically created based on attributes like department, location, or reporting hierarchy, ensuring recognitions and approvals align with organizational structures.
• Role-based access: Multiple admin roles (e.g., super admin, program admin, team admin) can be defined with granular privileges for managing budgets, reporting, and platform settings.
• Approval workflows: Configurable approval hierarchies support single or multi-level approval processes for awards and redemptions.
• Privileges & exclusions: Specific rules can be defined to grant or restrict participation — for example, excluding probationary employees from monetary rewards while still enabling peer recognition.
Q. Can a group be marked as inactive?
Yes. Admins can mark groups as inactive by disabling communication within the group. This halts all message exchange and interactions. Groups can also be hidden from visibility when needed.
Q. Can a user be added to multiple groups, and will they inherit privileges from each?
Yes. Users can be part of multiple groups on the platform. They will automatically inherit privileges and access relevant to each group they belong to, enabling flexible collaboration and access control.
Q. Can users be granted access based on both group membership and functional roles?
Yes. Access can be assigned using a combination of group affiliation and functional roles. Through role-based access control and group-level settings, admins can tailor permissions to align with both team structure and responsibilities.
Q. Can access permissions be modified to add or remove specific rights?
Yes. Super Admins can update or revoke specific permissions for users at any level through the access control settings. This ensures role changes or organizational restructuring are easily accommodated.
Q. Is user access and control customizable in the Xoxoday employee engagement solution?
Yes. Xoxoday provides granular access control with predefined roles—Super Admin, General Admin, Manager, and User. Super Admins can configure custom roles, restrict access to sensitive modules, assign department- or location-specific visibility, and delegate admin rights temporarily. This ensures secure governance, flexible administration, and compliance.
Q. What role-based access controls does Xoxoday’s platform provide to restrict field or data visibility?
Xoxoday provides robust RBAC (Role-Based Access Control) with four predefined roles: Super Admin, General Admin, Manager, and User. Super Admins can configure permissions for all other roles, controlling access to sensitive modules, budgets, security settings, and customization features. Permissions are applied based on organizational structure and uploaded employee data, ensuring secure, role-specific visibility.
Q. Does the platform allow CC of managers or supervisory hierarchy on notifications?
Yes. Xoxoday R&R and Employee Engagement platform allows managers and supervisors to be CC’d on notifications, keeping them informed and engaged in recognition activities. This enhances managerial visibility for approvals, nominations, and awards. Admins can configure notifications via email, app, or SMS, tailoring communication flow based on role-based access.
Q. To what level can user access rights be defined within Xoxoday’s employee engagement solution?
Xoxoday’s employee engagement platform offers flexible user access controls across four levels: employee, manager, general admin, and super admin. Permissions can be customized by location, department, cost center, or other organizational filters, ensuring secure and precise access to features and data.
Q: What workflow management capabilities does the Xoxoday employee engagement platform provide, including approval levels and threshold configurations?
The Xoxoday R&R platform offers robust, configurable workflow management capabilities to support flexible recognition processes, governance, and administrative control.
Key features include:
• Multiple-level approval chains: Create workflows with zero, one, or multiple levels of approvals (e.g., First-Level Reviewer → Jury Panel → Moderator) based on award type and organizational policies.
• Configurable thresholds & conditions: Administrators can define monetary thresholds, nomination criteria, and eligibility rules for nominators, nominees, and approvers. Filters based on roles, departments, or levels ensure precise governance.
• Jury / nomination-based workflows: For structured awards like “Employee of the Year” or “Leadership Awards,” the platform supports nomination submissions, justifications, jury ratings (10-point or binary), and moderator reviews.
• Advanced governance settings: Features like self-nomination toggles, nomination validity periods, nominator questions, visibility controls (public or private), and certificate/reward type customization ensure transparency and administrative flexibility.
Q: Can workflows be delegated within the Xoxoday R&R tool to ensure continuity?
The solution allows delegation of workflows to ensure business continuity and flexibility. Approvers can assign their approval privileges to another authorized user during periods of absence. Delegation can also be configured at a role or department level so responsibilities are automatically transferred to designated backups.
All delegated actions are tracked through detailed audit logs, maintaining accountability, compliance, and smooth workflow execution without interruptions.
Branding and Customization
Q. How is client branding integrated into Xoxoday’s employee recognition platform?
Xoxoday’s employee recognition platform allows deep integration of brand elements to create a consistent, customized experience. While core SaaS elements remain standardized, organizations can personalize the URL, color theme, logo, favicon, homepage banners, award/milestone images, and program name—ensuring the platform reflects their brand identity while maintaining system integrity.
Q: Can the Xoxoday R&R platform’s home screen tiles be configured and rearranged to match customer preferences?
Yes. The Xoxoday R&R solution offers a fully customizable home screen experience, allowing administrators to tailor the interface to organizational needs and user preferences.
Customization features include:
• Drag-and-drop flexibility: Rearrange, add, or remove tiles to highlight priority modules such as recognition feeds, rewards catalogs, leaderboards, or surveys.
• Personalized visibility: Ensure employees see the most relevant features first, improving navigation and engagement.
• Adaptable UX: Continuously update and adjust the interface to reflect evolving business objectives or seasonal initiatives.
This personalization delivers an intuitive and engaging user experience that aligns with company goals and employee needs.
Q. Can surveys, branding, and communication templates be customized in Xoxoday’s employee engagement solution?
Yes. The Xoxoday employee engagement solution offers flexible customization for surveys and communication templates:
Surveys: Clean white background by default; customizable buttons, logos, and branding to match guidelines. Applying different branding for specific groups may require further scope discussion.
Communication templates: Fully customizable welcome/thank-you pages, invitation emails, and reminder emails. Reminder cadences can also be tailored to organizational needs.
Q: Does the Xoxoday recognition platform support rebranding or co-branding to align with company identity and partnerships?
Yes. The Xoxoday platform supports complete rebranding and co-branding, enabling organizations to deliver a recognition experience that reflects their brand identity and enhances strategic partnerships.
Key Capabilities:
• Complete white-labeling: Incorporate logos, brand colors, fonts, and design elements throughout the platform to create a cohesive and branded user experience.
• Mascot & visual integration: Add icons, illustrations, or mascot imagery to reinforce the organization’s brand personality and create an engaging environment.
• Co-branding options: Include partner or sponsor logos in campaigns, communications, and redemption pages to strengthen collaborations and increase reward appeal.
• Customizable communication templates: Emails, banners, and notifications can carry the company’s voice and branding for consistent messaging.
• Localized themes: Adapt platform visuals for cultural or seasonal campaigns such as Ramadan, National Day, or holiday-specific initiatives.
Q. What customization capabilities does the Xoxoday employee engagement solution offer?
Xoxoday Employee Engagement and R&R platform offers extensive customization to align with your company’s brand, culture, and goals. Admins can tailor logos, color themes, fonts, program names, currency, language, time zones, and feed post styles. Recognition programs, award types, workflows, approval hierarchies, and certificates are fully configurable. Advanced UI/UX or bespoke modules can be implemented with Xoxoday’s team via onboarding or change requests.
Q. How does the user interface support customization to match our brand identity and specific needs?
The Xoxoday platform provides a highly configurable UI to reflect your organization’s brand guidelines. Key customization features include:
White-labeled home pages
Branded color themes and logos
Custom award badges
Feed post templates
Admins can also tailor dashboards, feed cards, and banners, enabling each organization unit, region, or business line to deliver a cohesive, personalized experience across web, mobile, and collaboration tools like Slack or Microsoft Teams.
Q. How much of the site and process is customizable?
Xoxoday’s employee engagement and recognition platform is fully customizable to your branding and program needs. Common customization areas include:
Brand elements: Colors, menus, backgrounds, award images, icons, favicon, and other UI components.
Rewards structure: Organizational values, award types, gifting occasions, and nomination levels.
Redemption options: Configurable brands and rewards available to employees.
Nomenclature: Bot persona, program name, group names, and more.
Location-specific customization is supported for contests, campaigns, and reward catalogs. Program administrators can manage configurations via the admin console, with training and support provided by Xoxoday’s team to ensure smooth self-administration.
Pricing
Q. What is Xoxoday R&R solution’s pricing model?
The R&R tool's pricing model follows a per-employee-per-month (PEPM) structure with a one-time setup cost. Additionally, the PEPM rate increases by 5% year over year.
Q. Is there an additional cost to update or change content after going live?
No, the content update is restricted to email templates and user-generated configurations, such as awards, groups, and announcements. There are no additional costs after going live with the program regarding updating or changing the content.
Q. Does Xoxoday R&R solution have global fulfillment capabilities, identifying the countries you can service with no additional shipping fees?
Yes, the platform offers country-specific award catalogs to ensure the awards are meaningful and appropriate for employees in different regions. Award fulfillment is mostly in-country to avoid customs and duties and to allow for country-specific budgets and cultural differences.
Q. What level of embedded customization does Xoxoday’s platform offer at no extra cost?
Empuls provides extensive built-in customization features under the standard license fee, with no additional professional services required. These include:
Branding & Visual Identity
Custom logo and favicon
Branded login page background
Platform color themes aligned with brand guidelines
Bot avatar and profile customization
Nomenclature & Terminology
Rename modules (e.g., “Recognition” → “Moments of Impact”)
Localize award categories, program labels, and user roles
Communication & Messaging
Personalized email templates and subject lines
Editable award citations and default message templates
Configurable system prompts and banners
Recognition Workflows
Multiple award programs with unique approval matrices and nomination flows
Define award levels, point values, and budget controls by geography or unit
Automate life-event triggers (birthdays, service anniversaries, new joiners)
Groups & Access Controls
Role-based dashboards for employees, managers, HR, and admins
Functional/interest-based groups for collaboration
Department/location/region-specific permissions
Additional feature development or complex integrations beyond this scope may be scoped separately.
Admin
Q. Can different types of rewards be configured on Xoxoday’s employee recognition platform?
Yes. Xoxoday’s employee recognition platform supports multiple award types, including monetary, non-monetary, spot, peer-to-peer, approval-based, jury-based, nomination-based, team-based, individual-based, values-based, milestone-based, and custom awards. Admins can customize categories and automate workflows for seamless recognition delivery.
Q. Can admins add or remove users, assign roles, and control permissions?
Yes. The Xoxoday R&R tool offers robust Role-Based Access Control (RBAC). Admins can add/remove users, assign groups, and manage permissions across four roles: Super Admins, General Admins, Managers, and Users. Super Admins can also configure user authentication (including SSO) and integrate with IAM tools for automated provisioning and role management.
Q. What administrative capabilities are available to program admins?
Program admins on Xoxoday’s R&R tool have end-to-end control, including:
User and permission management
Award and reward configuration
Platform settings and content creation
Report generation and analytics
System integrations
They can also manage workflows (approve/reject nominations, edit/cancel awards), automate celebrations, and configure budgets — all from a centralized dashboard.
Q. What admin functionalities does Xoxoday’s employee recognition platform offer?
Xoxoday’s employee recognition platform provides extensive admin features to simplify program management. Admins can:
Configure workflows for each award type and category
Customize branding (logos, colors, themes, badges, templates)
Manage recognition communications with file and email systems
Ensure smooth nomination, approval, and award distribution processes
Q: Can redemption caps be configured by policy (daily, monthly, or per employee) in the Xoxoday platform?
Yes. The Xoxoday R&R tool allows administrators to configure redemption caps and policies to align with organizational budgets and governance requirements.
Policy configuration options include:
• Daily caps: Limit the maximum redemption allowed per day.
• Monthly or annual caps: Set usage limits over longer periods to manage budgets effectively.
• Per-employee limits: Apply specific redemption caps on an individual basis.
All these limits are fully configurable within the admin console and can be adjusted as policies evolve, ensuring effective control and compliance.
Notifications
Q. Does the platform notify users when reward points are allocated or redeemed?
Yes. Xoxoday Employee Engagement and R&R platform provides real-time notifications via email and in-app alerts when points are allocated or redeemed. SMS notifications can also be configured to keep employees informed and engaged.
Q. Does Xoxoday’s platform support configurable notifications across email, SMS, and WhatsApp?
Yes. Xoxoday’s Employee Engagement and R&R platform offers multi-channel notifications to keep employees informed about rewards, recognitions, redemptions, nominations, and other engagement activities.
Admins can fully customize email templates with branded headers, footers, body content, and call-to-action buttons. Templates support multi-language localization for personalized communication based on geography or employee language preferences.
For SMS and WhatsApp, the platform enables automated transactional alerts and reminders, ensuring timely engagement—even for hybrid or deskless employees.
Q. Can Xoxoday employee recognition solution provide notifications within Microsoft Teams?
Yes. Xoxoday’s Employee Engagement and R&R platform sends real-time recognition and milestone notifications directly to Microsoft Teams channels. Automated alerts ensure visibility of employee achievements, foster a culture of appreciation, and keep teams engaged and informed.
Q. Does Xoxoday send alerts about reward points available for redemption?
Yes. Xoxoday’s Employee Engagement and R&R platform notifies users via email and in-app alerts when reward points are available for redemption. SMS notifications can also be enabled. These timely reminders help boost redemption rates and keep employees aware of their earned rewards.
Q. Does Xoxoday employee engagement tool support email communication, automated reminders, and survey status updates?
Yes. Xoxoday’s Employee Engagement platform offers comprehensive tools to enhance survey participation:
Email Communication: Sends all survey-related notifications directly to participants.
Automated Reminders: Customizable reminders boost response rates and ensure timely participation.
Survey Status Information: Provides real-time updates for administrators to monitor progress.
Push notifications can also be used as an alternative channel to engage participants effectively.
Q. Does Xoxoday’s platform provide intelligent nudging and escalation for Rewards & Recognition?
Yes. Xoxoday’s Employee Engagement and R&R platform includes built-in business intelligence to ensure continuous and inclusive participation across the organization.
Behavioral Insights & Identification: Empuls tracks engagement patterns to identify:
Managers or leaders who haven’t recognized team members.
Employees who have never been nominated or recognized.
Teams or departments with low recognition activity.
ROI and predictive analytics showing the impact of recognition on retention, CSAT, eNPS, and workplace ratings.
Proactive Nudging: The platform automatically triggers context-aware reminders to:
Encourage nominators to recognize deserving employees.
Remind managers about unused points and underutilized budgets.
Provide transparent eligibility rules.
Democratize awards by highlighting employee achievements.
Nudges are delivered via email, in-app notifications, or integrated platforms like Slack and Microsoft Teams, ensuring high visibility and actionability.
Q. Can additional employees beyond default managers (e.g., from Matrix or Workday) be copied on notifications, and can this be controlled?
Yes. Xoxoday’s Employee Engagement and R&R platform allows administrators to configure additional recipients beyond default managers, such as Matrix or Workday managers, for notifications, workflows, and approvals. Admins can set up and adjust these configurations directly within the platform, using robust access controls and user management. This ensures that recognition, survey participation, and other engagement communications reach all relevant stakeholders, supporting transparent and inclusive organizational practices.