Account creation
Q. Does the Xoxoday employee engagement solution send login credentials via email upon account creation?
Yes. The Xoxoday employee engagement solution automatically sends email notifications with login credentials when employee accounts are created. Super Admins can customize these notifications, which can also be delivered via email, mobile push notifications, SMS, and in-product messages to ensure secure and consistent communication.
Q. Can the Xoxoday R&R tool keep a client’s R&R email ID in CC for all trigger emails?
No. To maintain security and privacy, Xoxoday Employee Engagement and Rewards & Recognition (R&R) platform does not allow multiple CC recipients for trigger emails, which may include sensitive details like gift deliveries or award redemptions.
Any exception requires a formal InfoSec review and approval. Empuls, part of the Xoxoday suite, is ISO 27001, SOC 2, and GDPR compliant, providing secure reporting, dashboards, and insights for employee engagement and reward visibility without exposing sensitive user data.
User Roles and Access Control
Q. Can the system define user roles with varying access levels and assign functions through group membership?
Yes. The Xoxoday employee engagement solution supports Role-Based Access Control (RBAC). Super Admins can define roles with varying access levels—Super Admins, General Admins, Managers, and Users. Admins can configure permissions, assign custom roles, and link functional access to user groups. Users added to groups automatically inherit all associated functions.
Q. Can all configurations and access be managed through the frontend by an admin user?
Yes. Admin users can manage the entire configuration directly from the frontend admin settings module. This includes user access control, group creation, role assignments, permissions, platform settings, reward matrices, user delegation, and password resets.
Q. Does the platform support user and group creation in the system?
Yes. The Xoxoday social intranet platform allows admins to create users and define groups based on department, location, project, or common interests. These groups help drive collaboration and targeted communication.
Q. Can a group be marked as inactive?
Yes. Admins can mark groups as inactive by disabling communication within the group. This halts all message exchange and interactions. Groups can also be hidden from visibility when needed.
Q. Can a user be added to multiple groups, and will they inherit privileges from each?
Yes. Users can be part of multiple groups on the platform. They will automatically inherit privileges and access relevant to each group they belong to, enabling flexible collaboration and access control.
Q. Can users be granted access based on both group membership and functional roles?
Yes. Access can be assigned using a combination of group affiliation and functional roles. Through role-based access control and group-level settings, admins can tailor permissions to align with both team structure and responsibilities.
Q. Can access permissions be modified to add or remove specific rights?
Yes. Super Admins can update or revoke specific permissions for users at any level through the access control settings. This ensures role changes or organizational restructuring are easily accommodated.
Q. Is user access and control customizable in the Xoxoday employee engagement solution?
Yes. Xoxoday provides granular access control with predefined roles—Super Admin, General Admin, Manager, and User. Super Admins can configure custom roles, restrict access to sensitive modules, assign department- or location-specific visibility, and delegate admin rights temporarily. This ensures secure governance, flexible administration, and compliance.
Q. What role-based access controls does Xoxoday’s platform provide to restrict field or data visibility?
Xoxoday provides robust RBAC (Role-Based Access Control) with four predefined roles: Super Admin, General Admin, Manager, and User. Super Admins can configure permissions for all other roles, controlling access to sensitive modules, budgets, security settings, and customization features. Permissions are applied based on organizational structure and uploaded employee data, ensuring secure, role-specific visibility.
Q. Does the platform allow CC of managers or supervisory hierarchy on notifications?
Yes. Xoxoday R&R and Employee Engagement platform allows managers and supervisors to be CC’d on notifications, keeping them informed and engaged in recognition activities. This enhances managerial visibility for approvals, nominations, and awards. Admins can configure notifications via email, app, or SMS, tailoring communication flow based on role-based access.
Q. To what level can user access rights be defined within Xoxoday’s employee engagement solution?
Xoxoday’s employee engagement platform offers flexible user access controls across four levels: employee, manager, general admin, and super admin. Permissions can be customized by location, department, cost center, or other organizational filters, ensuring secure and precise access to features and data.
Branding and Customization
Q. How is client branding integrated into Xoxoday’s employee recognition platform?
Xoxoday’s employee recognition platform allows deep integration of brand elements to create a consistent, customized experience. While core SaaS elements remain standardized, organizations can personalize the URL, color theme, logo, favicon, homepage banners, award/milestone images, and program name—ensuring the platform reflects their brand identity while maintaining system integrity.
Q. Can surveys, branding, and communication templates be customized in Xoxoday’s employee engagement solution?
Yes. The Xoxoday employee engagement solution offers flexible customization for surveys and communication templates:
Surveys: Clean white background by default; customizable buttons, logos, and branding to match guidelines. Applying different branding for specific groups may require further scope discussion.
Communication templates: Fully customizable welcome/thank-you pages, invitation emails, and reminder emails. Reminder cadences can also be tailored to organizational needs.
Q. What customization capabilities does the Xoxoday employee engagement solution offer?
Xoxoday Employee Engagement and R&R platform offers extensive customization to align with your company’s brand, culture, and goals. Admins can tailor logos, color themes, fonts, program names, currency, language, time zones, and feed post styles. Recognition programs, award types, workflows, approval hierarchies, and certificates are fully configurable. Advanced UI/UX or bespoke modules can be implemented with Xoxoday’s team via onboarding or change requests.
Q. How does the user interface support customization to match our brand identity and specific needs?
The Xoxoday platform provides a highly configurable UI to reflect your organization’s brand guidelines. Key customization features include:
White-labeled home pages
Branded color themes and logos
Custom award badges
Feed post templates
Admins can also tailor dashboards, feed cards, and banners, enabling each organization unit, region, or business line to deliver a cohesive, personalized experience across web, mobile, and collaboration tools like Slack or Microsoft Teams.
Q. How much of the site and process is customizable?
Xoxoday’s employee engagement and recognition platform is fully customizable to your branding and program needs. Common customization areas include:
Brand elements: Colors, menus, backgrounds, award images, icons, favicon, and other UI components.
Rewards structure: Organizational values, award types, gifting occasions, and nomination levels.
Redemption options: Configurable brands and rewards available to employees.
Nomenclature: Bot persona, program name, group names, and more.
Location-specific customization is supported for contests, campaigns, and reward catalogs. Program administrators can manage configurations via the admin console, with training and support provided by Xoxoday’s team to ensure smooth self-administration.
Pricing
Q. What is Xoxoday R&R solution’s pricing model?
The R&R tool's pricing model follows a per-employee-per-month (PEPM) structure with a one-time setup cost. Additionally, the PEPM rate increases by 5% year over year.
Q. Is there an additional cost to update or change content after going live?
No, the content update is restricted to email templates and user-generated configurations, such as awards, groups, and announcements. There are no additional costs after going live with the program regarding updating or changing the content.
Q. Does Xoxoday R&R solution have global fulfillment capabilities, identifying the countries you can service with no additional shipping fees?
Yes, the platform offers country-specific award catalogs to ensure the awards are meaningful and appropriate for employees in different regions. Award fulfillment is mostly in-country to avoid customs and duties and to allow for country-specific budgets and cultural differences.
Q. What level of embedded customization does Xoxoday’s platform offer at no extra cost?
Empuls provides extensive built-in customization features under the standard license fee, with no additional professional services required. These include:
Branding & Visual Identity
Custom logo and favicon
Branded login page background
Platform color themes aligned with brand guidelines
Bot avatar and profile customization
Nomenclature & Terminology
Rename modules (e.g., “Recognition” → “Moments of Impact”)
Localize award categories, program labels, and user roles
Communication & Messaging
Personalized email templates and subject lines
Editable award citations and default message templates
Configurable system prompts and banners
Recognition Workflows
Multiple award programs with unique approval matrices and nomination flows
Define award levels, point values, and budget controls by geography or unit
Automate life-event triggers (birthdays, service anniversaries, new joiners)
Groups & Access Controls
Role-based dashboards for employees, managers, HR, and admins
Functional/interest-based groups for collaboration
Department/location/region-specific permissions
Additional feature development or complex integrations beyond this scope may be scoped separately.
Admin
Q. Can different types of rewards be configured on Xoxoday’s employee recognition platform?
Yes. Xoxoday’s employee recognition platform supports multiple award types, including monetary, non-monetary, spot, peer-to-peer, approval-based, jury-based, nomination-based, team-based, individual-based, values-based, milestone-based, and custom awards. Admins can customize categories and automate workflows for seamless recognition delivery.
Q. Can admins add or remove users, assign roles, and control permissions?
Yes. The Xoxoday R&R tool offers robust Role-Based Access Control (RBAC). Admins can add/remove users, assign groups, and manage permissions across four roles: Super Admins, General Admins, Managers, and Users. Super Admins can also configure user authentication (including SSO) and integrate with IAM tools for automated provisioning and role management.
Q. What administrative capabilities are available to program admins?
Program admins on Xoxoday’s R&R tool have end-to-end control, including:
User and permission management
Award and reward configuration
Platform settings and content creation
Report generation and analytics
System integrations
They can also manage workflows (approve/reject nominations, edit/cancel awards), automate celebrations, and configure budgets — all from a centralized dashboard.
Q. What admin functionalities does Xoxoday’s employee recognition platform offer?
Xoxoday’s employee recognition platform provides extensive admin features to simplify program management. Admins can:
Configure workflows for each award type and category
Customize branding (logos, colors, themes, badges, templates)
Manage recognition communications with file and email systems
Ensure smooth nomination, approval, and award distribution processes
Notifications
Q. Does the platform notify users when reward points are allocated or redeemed?
Yes. Xoxoday Employee Engagement and R&R platform provides real-time notifications via email and in-app alerts when points are allocated or redeemed. SMS notifications can also be configured to keep employees informed and engaged.
Q. Does Xoxoday’s platform support configurable notifications across email, SMS, and WhatsApp?
Yes. Xoxoday’s Employee Engagement and R&R platform offers multi-channel notifications to keep employees informed about rewards, recognitions, redemptions, nominations, and other engagement activities.
Admins can fully customize email templates with branded headers, footers, body content, and call-to-action buttons. Templates support multi-language localization for personalized communication based on geography or employee language preferences.
For SMS and WhatsApp, the platform enables automated transactional alerts and reminders, ensuring timely engagement—even for hybrid or deskless employees.
Q. Can Xoxoday employee recognition solution provide notifications within Microsoft Teams?
Yes. Xoxoday’s Employee Engagement and R&R platform sends real-time recognition and milestone notifications directly to Microsoft Teams channels. Automated alerts ensure visibility of employee achievements, foster a culture of appreciation, and keep teams engaged and informed.
Q. Does Xoxoday send alerts about reward points available for redemption?
Yes. Xoxoday’s Employee Engagement and R&R platform notifies users via email and in-app alerts when reward points are available for redemption. SMS notifications can also be enabled. These timely reminders help boost redemption rates and keep employees aware of their earned rewards.
Q. Does Xoxoday employee engagement tool support email communication, automated reminders, and survey status updates?
Yes. Xoxoday’s Employee Engagement platform offers comprehensive tools to enhance survey participation:
Email Communication: Sends all survey-related notifications directly to participants.
Automated Reminders: Customizable reminders boost response rates and ensure timely participation.
Survey Status Information: Provides real-time updates for administrators to monitor progress.
Push notifications can also be used as an alternative channel to engage participants effectively.
Q. Does Xoxoday’s platform provide intelligent nudging and escalation for Rewards & Recognition?
Yes. Xoxoday’s Employee Engagement and R&R platform includes built-in business intelligence to ensure continuous and inclusive participation across the organization.
Behavioral Insights & Identification: Empuls tracks engagement patterns to identify:
Managers or leaders who haven’t recognized team members.
Employees who have never been nominated or recognized.
Teams or departments with low recognition activity.
ROI and predictive analytics showing the impact of recognition on retention, CSAT, eNPS, and workplace ratings.
Proactive Nudging: The platform automatically triggers context-aware reminders to:
Encourage nominators to recognize deserving employees.
Remind managers about unused points and underutilized budgets.
Provide transparent eligibility rules.
Democratize awards by highlighting employee achievements.
Nudges are delivered via email, in-app notifications, or integrated platforms like Slack and Microsoft Teams, ensuring high visibility and actionability.
Q. Can additional employees beyond default managers (e.g., from Matrix or Workday) be copied on notifications, and can this be controlled?
Yes. Xoxoday’s Employee Engagement and R&R platform allows administrators to configure additional recipients beyond default managers, such as Matrix or Workday managers, for notifications, workflows, and approvals. Admins can set up and adjust these configurations directly within the platform, using robust access controls and user management. This ensures that recognition, survey participation, and other engagement communications reach all relevant stakeholders, supporting transparent and inclusive organizational practices.