R&R Program FAQs

Q. Can award selection be configured with voting, jury panels, or leadership review?
Absolutely. Xoxoday’s employee recognition platform supports customizable award selection mechanisms. HR admins can configure voting systems for peer input, set up leadership or jury panels for award decisions, or implement rating workflows. These options bring transparency and inclusivity to recognition programs.
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​Q. Can award levels, values, and recognition categories be customized to business needs?
Yes. Xoxoday’s recognition platform provides full flexibility to design recognition programs. Organizations can:

This ensures the recognition program reflects organizational culture while supporting global governance needs.

​Q. Can we configure our own image badges or award icons, including GIFs, hashtags, and templated messages?
Yes. Xoxoday’s employee recognition platform supports complete visual customization of awards. Admins and users can:

These features add flair and consistency to recognition programs while staying aligned with company values and behaviors.
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​Q. Can we create a customized reward catalog that aligns with our business requirements?
Yes. The Xoxoday R&R tool lets you curate and manage your own reward catalog. You can filter rewards by country, category, type (physical or digital), or price range. Options include merchandise, gift cards, experiences, or even custom rewards like “lunch with a leader.” This flexibility ensures your reward catalog is tailored to workforce preferences and regional compliance.
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​Q. Can eligibility rules for recognition be customized based on employee attributes like role or tenure?
Yes, eligibility criteria can be defined at the award level using employee metadata such as tenure, department, hierarchy, geography, role, or designation. This allows HR teams to ensure recognition programs are fair, role-specific, and aligned with internal structures and policies.
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​Q. Can the platform automatically distribute points, items, or vouchers for campaigns like Women’s Month or birthdays?
Yes. The Xoxoday R&R tool supports automated distribution of rewards for campaigns such as Women’s Month, birthdays, and work anniversaries. Admins can:

This automation ensures timely, consistent recognition while reducing manual effort and improving inclusivity.To know more: https://help.empuls.xoxoday.com/en/articles/8941557-jury-based-awards
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​Q. Can the platform configure approval chains for award nominations?
Yes. Xoxoday’s employee recognition platform allows organizations to set up multi-level approval workflows. Admins can configure who can nominate, the number of approval levels required, and who the approvers are, using employee metadata such as department, business unit, or location. This ensures a transparent and audit-friendly recognition process, aligning with organizational hierarchies and governance needs. To know more, read: https://help.empuls.xoxoday.com/en/articles/9053582-review-and-approve-award-nominations
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​Q. Can HR create branded e-certificates and custom badges that reflect company values?
Yes. Xoxoday’s employee recognition platform enables HR teams to design fully customizable e-certificates and badges aligned with the organization’s brand and culture. Admins can:

This helps reinforce a strong, values-driven workplace culture.
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​Q. Can the Xoxoday platform allow setting of expiration dates for recognition points and send automated alerts for point usage?
Yes. Xoxoday’s employee engagement solution provides flexible point management, including custom expiration timelines. Admins can:

The system also sends automated alerts to users about upcoming expirations (e.g., 30, 7, or 1 day before), including point balances and redemption options. Admins receive reports on overall point expiration trends, ensuring visibility and control.
Can employee recognition platform host 2-4 different award programs on the platform with different permission settings?
Xoxoday’s employee recognition platform is designed to host multiple concurrent award programs, each with its own configuration. A client can:

• Create distinct award programs such as Spot Awards, Service Awards,BU-specific recognitions, or Leadership Excellence Awards

• Assign unique access permissions for each program (e.g., certain programs accessible only to managers or select business units)

• Configure custom workflows, approval levels, point values, and redemption rules per program

• Further segment each program by Business Unit, Region, Cost Center, or Employee Group, allowing localized control over eligibility, budget allocation, and visibility.

• Define who can nominate, approve, or manage each program, with reporting segmented accordingly.

This flexible structure ensures the client can deliver a globally consistent yet locally relevant recognition experience across its diverse organizational structure
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​Q. Can the employee recognition platform host multiple award programs with different permission settings?
Yes. Xoxoday’s employee recognition platform supports running multiple award programs simultaneously, each with distinct rules and permissions. Organizations can:

This ensures recognition programs are both globally consistent and locally relevant.

Q: Does the Xoxoday employee engagement solution provide admin access to a web portal?

Yes. The Xoxoday employee engagement solution offers a dedicated web-based admin portal with granular access controls and configuration capabilities.

Q: Are you using data to assess the value of the recognition and rewards program and its business impact?

Yes, the Xoxoday R&R tool provides robust analytics and reports to assess the effectiveness and ROI of your recognition and rewards program.

Q. Can a particular business unit buy points for discretionary distribution?

Yes. Xoxoday employee engagement solution enables HR admins to allocate ad-hoc reward point budgets to department or business unit heads for discretionary use. The admin defines allocation rules, including which units receive budgets, frequency of allocation, and eligible awards or milestones for budget use. This provides flexibility for business units to reward employees as per their goals.

Q: Can the TEPL R&R email ID be kept in CC for all trigger mails from the platform?​

The Xoxoday R&R tool is designed with strict data protection protocols to ensure the confidentiality of reward-related communications, including sensitive information like gift card codes. By default, platform-generated emails cannot be copied to multiple addresses to prevent potential security breaches. Any exception to this policy requires a formal security review and acknowledgment of the associated risks.​

Q: How does Xoxoday’s employee recognition program work? What is the business model and how are reward points billed and managed?

The Xoxoday R&R tool uses a flexible, transparent point-based system where each point represents a pre-decided monetary value.

Q. Does the platform offer manager and budgeting tools?

Yes. The platform provides robust budgeting tools that allow admins and managers to set, allocate, and monitor reward points and budgets across departments, teams, and geographies. It includes automated point distribution cycles (monthly, quarterly, annually) and detailed reports on budget utilization, ensuring transparency and accountability in reward spending.

Q. Are experience-based rewards customizable?
The Xoxoday R&R tool offers a wide range of customizable, once-in-a-lifetime experiences — over 1,000 options across 40+ categories and 50+ countries. These include adventure activities, gourmet dining, museum tours, wellness packages, outdoor sports, and staycations. Organizations can further personalize their experience catalog based on unique requirements by adding more options to suit employee preferences.

Q. How does Xoxoday R&R solution support various employee recognition programs? How would different types of programs work on your platform?
The Xoxoday R&R tool is designed to support a wide range of employee recognition programs, enabling organizations to create a culture of appreciation that aligns with their unique values and objectives. The platform offers multiple award types including spot awards, peer-to-peer recognitions, core value badges, nomination-based awards, jury awards, and milestone/service awards. Each type serves distinct purposes:

1. Points rewards programsthat can be distributed and redeemed for purchase from the award marketplace. There are 3 different versions of the program:

2. Cash Awards refers to managers who can nominate employees for cash awards, which then flows to a program owner with a budget, who can decide whether to approve. 

3. Patent awards in which employees can get cash awards or points rewards for patent filings. 

4. Appreciation Cards refer to digital appreciation messages.

5. Spot awards and peer recognition allow managers and employees to instantly appreciate contributions.

6. Nomination-based and jury awards follow structured workflows with approvals, enabling recognition for high-impact achievements or organization-wide contests.

7. Core value badges reinforce and celebrate behaviors that align with company values.

8. Milestone/service awards automate celebrations for work anniversaries and significant tenures. The system provides configurable workflows, budget controls, multi-level approvals, and automated nudges to ensure timely, fair, and equitable recognition.

Reports and analytics offer visibility into participation rates, award distribution, and alignment with organizational goals, making Xoxoday R&R a comprehensive solution for varied recognition needs.

​Q. Can Xoxoday's employee recognition tool provide data-driven recommendations to enhance the recognition program?
Yes. Xoxoday’s employee recognition tool empowers organizations with role-specific dashboards, actionable insights, and built-in feedback mechanisms to optimize recognition programs:

In addition, pulse surveys and feedback tools capture real-time employee sentiment, enabling continuous improvement of recognition strategies. Together, these insights help organizations build a culture of appreciation and demonstrate the clear business value of employee engagement.
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​Q. Can Xoxoday's employee recognition platform tailor rewards to a company’s core values?
Yes. Xoxoday’s R&R tool allows organizations to align recognition and rewards with their mission, values, and desired behaviors. Admins can attach custom or pre-built value badges, personalize certificates, and assign points based on the significance of each action. Insights into value adoption trends help measure alignment and drive a value-based culture across teams.

Q: How does Xoxoday help with the design and execution of a communication plan for introducing a recognition program?

Xoxoday’s employee engagement solution includes a strategic communication framework to help drive awareness and adoption of recognition programs. It provides ready-to-use, customizable launch communication kits that can be adapted to align with your brand and tone.

These kits include email templates, posters, banners, social messages, and more. all designed to engage employees from day one. In addition, Xoxoday’s customer success team collaborates with stakeholders to develop a comprehensive communication plan that identifies the target audience, outlines key messages, defines timelines, and sets measurable launch goals.

These resources are designed to make it easy for internal teams to manage the rollout while ensuring consistent messaging across channels. For reference, a sample kit is available here: https://help.empuls.xoxoday.com/en/articles/9063843-launch-communication-kit
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​Q. Can managers highlight and reward outstanding performance?
Yes. Managers can recognize exceptional performance in real time using discretionary reward points on Xoxoday’s employee recognition platform. Spot Awards can be customized with your brand’s design, including personalized certificates, and are displayed on the Wall of Fame for visibility and inspiration across the organization.

Smart nudges from Em, Xoxoday’s AI assistant, ensure managers are prompted to recognize achievements promptly and fairly, fostering a culture of appreciation and boosting team morale.
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​Q. Can awards or recognition programs be created only for specific groups?
Yes. Xoxoday’s employee recognition platform provides granular controls to design recognition programs for specific groups. Admins can define award recipients based on location, department, designation, or project team, and specify who is eligible to give awards. Multi-level approval workflows can also be configured.

All award activity is logged for transparency, and automated notifications keep stakeholders informed throughout the nomination and approval process. This flexibility allows organizations to tailor programs according to team structure, hierarchy, or campaign-specific goals.
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​Q. Can the platform support the setup of global and local recognition campaigns, reward matrices, and budget allocations across geographies or functions?
Absolutely. Xoxoday’s employee recognition platform enables organizations to design and execute both global and localized recognition campaigns. Admins can define reward matrices, assign budgets by geography, department, or function, and leverage multi-currency support with cost-of-living adjustments to ensure equitable reward values across regions.

Structured reward cycles, automated point allocations, and a unified rewards dashboard allow admins to monitor spending and maintain financial control, while providing a consistent recognition experience company-wide.
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​Q. Can we have customisable criteria for point allocation?
Yes, Xoxoday R&R solution allows customisable criteria for point allocation. Program administrators can define the rules, eligibility, and categories under which points can be awarded, aligned with company values, performance milestones, or specific recognition programs. These criteria are embedded into configurable workflows, ensuring points are allocated consistently and transparently within the framework of your recognition strategy.
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​Q. Can we have multiple recognition and reward programs for different departments, each with their own budgets and point structures?
Yes. Xoxoday’s employee recognition platform allows organizations to create and manage multiple recognition and reward programs tailored to the needs of different departments, teams, or business units.

Each program can have its own budget, point configuration, and nomination workflow, with program owners or budget managers assigned to oversee utilization and alignment with department goals. Custom point denominations and reward values support use cases such as peer-to-peer recognition, milestone awards, or performance-based incentives.

This decentralized approach ensures teams can drive meaningful recognition while remaining compliant with company-wide governance. A unified dashboard provides visibility into program performance, budget usage, and engagement trends across the organization.
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​Q. How is recognition visibility managed? Can it be private or public?Xoxoday’s employee recognition platform offers flexible visibility settings. Employees can choose whether their recognition posts are publicly visible on the company-wide social feed or shared privately with just the recipient. This feature is also extended to milestone events such as birthdays and work anniversaries, ensuring employees have full control over how their celebrations are shared.
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​Q. Can we define the frequency of recognition (e.g., monthly, quarterly, annually)?
Yes. With the Reward Automation feature, HR admins can schedule recognition events at predefined intervals—monthly, quarterly, or annually. The platform supports automated reward cycles, including controls on how frequently an employee can receive specific rewards. This ensures a balanced and strategic approach to ongoing recognition. More details here: https://help.empuls.xoxoday.com/en/articles/8798801-reward-budgets-automations
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​Q. Can we define participation criteria for recognition programs (e.g., based on tenure, performance, or role)?
Yes. Xoxoday’s R&R tool allows HR teams to configure eligibility rules for recognition programs based on various attributes—such as tenure, performance ratings, departments, or roles. These configurable parameters ensure that participation aligns with company goals while also targeting the right employee groups for each program.
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​Q. Does Xoxoday R&R tool allow monitoring of how rewards are distributed across teams or departments?
Yes. Xoxoday’s employee recognition platform provides an advanced analytics suite with real-time reporting to monitor reward distribution across teams and departments. Intuitive dashboards display trends, KPIs, and detailed transaction-level reports, offering a clear, actionable overview.

Admins can create and customize reports for any date range and share them with stakeholders to ensure transparency and informed decision-making. Reporting features include:

These insights help organizations effectively manage reward distribution, align with goals, and enhance employee engagement.
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​Q. Does Xoxoday R&R solution offer features that display top performers or most recognized employees?
Yes. Xoxoday’s employee recognition platform includes multiple ways to spotlight top performers and highly recognized employees.

These features ensure that top performers and recognized employees are celebrated and visible across the organization, fostering a culture of appreciation.
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​Q. Does the Xoxoday R&R tool offer gift cards, vouchers, goods procurement, and delivery to user addresses?
Yes. Xoxoday’s R&R tool provides end-to-end reward fulfillment across 50+ countries. The platform supports a diverse catalog including digital gift cards, physical goods, prepaid cards, travel (flights & hotels), experiences, charity donations, and more.

Users can redeem rewards from a global catalog with over 1 million options across 30+ categories, featuring both local and international brands. For physical goods, Xoxoday manages last-mile delivery through trusted courier partners, with delivery tracking available directly on the platform.

This solution enables organizations to offer regionally relevant, scalable, and personalized rewards, ensuring a seamless and delightful experience for recipients.
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Q. Can employees accumulate and redeem points for rewards on Xoxoday's employee recognition platform?
Yes. Xoxoday’s employee recognition platform allows employees to accumulate reward points each time they receive monetary recognition. Points are securely stored in a digital wallet and can be redeemed at any time.

Employees can access a globally curated rewards marketplace with over 10 million options across 100+ countries, including digital gift cards, experiences, travel bookings, prepaid cards, branded merchandise, charity donations, and Amazon products.

This seamless earn-and-burn model ensures immediate gratification and makes recognition tangible and meaningful. Administrators can also configure budgets, manage reward cycles, and track redemption trends to optimize program effectiveness.
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​Q. Does the Xoxoday employee recognition platform support workflow-based nominators and multi-level approver capabilities?
Yes. Xoxoday’s platform provides a robust, multi-level nomination and approval workflow engine, enabling organizations to design rule-based recognition programs with precision:

​Q. Can the Xoxoday employee recognition platform support multi-layer panel approvals for award nominations?
Absolutely. Xoxoday’s employee recognition platform supports structured, multi-tiered, and panel-based approval workflows, ideal for large-scale or high-value awards requiring objective evaluation.

Q. Does the program offer any single type of reward or allow combining multiple rewards in one transaction?
Yes, Xoxoday's employee recognition platform allows users to redeem a single type of reward or combine multiple rewards in a single transaction. Employees can use points accrued from different recognition events—such as spot awards, peer-to-peer recognition, or service milestones—toward a single checkout. This seamless redemption experience enhances satisfaction and encourages timely utilization of rewards.
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​Q. Does the platform support customizable recognition and reward programs, including non-monetary and monetary options? Do points-based rewards have expiry settings?
Yes. Xoxoday’s employee recognition platform allows organizations to design fully customizable recognition programs with both non-monetary and monetary options:

Points can be redeemed via Xoxoday’s global rewards marketplace, which offers gift cards, experiences, donations, merchandise, and more, making recognition meaningful and tangible.
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​Q. Does the platform support customization of reward categories based on region, role, or grade?
Yes, Xoxoday’s R&R tool allows organizations to customize the reward experience by segmenting catalogs based on employee role, grade, location, and business unit. This ensures cultural relevance and equitable recognition. Admins can control access and visibility of reward categories, personalize eligibility rules, and define redemption privileges by user groups, making the experience localized and inclusive.
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Q. Does the program allow recognition based on specific criteria like tenure, performance, or designation?
Yes. Xoxoday's employee engagement solution enables recognition and reward automation based on a wide range of metadata-driven parameters—tenure, designation, department, region, performance metrics, and more. This criteria-based configuration helps streamline rewards workflows for service anniversaries, performance milestones, or targeted employee engagement initiatives, ensuring contextual and personalized recognition at scale.

Q. Does the Xoxoday R&R tool cater to contractors and professional services along with employees?
Yes. Xoxoday’s reward and recognition platform is designed to engage not only full-time employees but also extended workforce segments like contractors, freelancers, consultants, and service partners. Its versatile features ensure seamless participation and recognition across all workforce types, including those without regular desktop access.

Key Features for Contractors and Professional Services:

Q. Can recognition messages be made public or private based on user preferences?
Yes. The Xoxoday social intranet platform allows users to control the visibility of their recognition messages. Employees can choose whether to make recognition public—visible across the organization's social recognition feed—or private, visible only to the recipient. This flexible setting encourages transparency where needed and protects privacy when appropriate. Public recognitions also fuel a culture of appreciation by inspiring others and amplifying positive behaviors across teams.

Q. Does Xoxoday's employee recognition platform support nomination-based award workflows?
Yes, the platform offers robust nomination workflows that support employee self-nominations, manager-led recommendations, and even rule-based nominations using automatic eligibility criteria. Admins can define custom eligibility criteria for nominations, set timelines for the nomination window, configure single or multi-level approval chains, allocate budgets and assign reward values, attach branded certificates to awards, and trigger automated reminders to nominators, approvers, and recipients. These workflows help drive a structured, fair, and inclusive recognition culture.

Q. Can the platform support customized approval workflows, reminders, and flexible award management by managers?
Yes, the Xoxoday R&R tool is designed to meet the complex needs of enterprise workflows with highly configurable approval structures. Approval flows can be customized based on role, region, team, or program type. The system sends automated notifications for pending approvals via email or in-app alerts to ensure no delays. Managers have the flexibility to modify award levels or values during the approval process based on the impact of the contribution. All actions—nominations, modifications, approvals—are tracked to ensure accountability and transparency.

Q. How does the Xoxoday R&R tool manage point allocation, quotas, and redemptions for structured and ad hoc recognition programs?
Xoxoday’s R&R tool provides an end-to-end framework to configure, allocate, and redeem points seamlessly for both structured programs (e.g., performance and tenure awards) and spontaneous recognitions.

Budget Quotas & Point Allocation:

Redemption Capabilities:

This system supports both structured R&R programs and dynamic recognitions, ensuring fairness, speed, and global reach.
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​Q. Does Xoxoday's employee recognition platform allow delegation of account-level access for power users?
Yes. Xoxoday’s employee recognition platform includes delegation capabilities that let power users — such as business heads or HR leaders — assign access and responsibilities to others. This is particularly useful for managing approvals, budgets, or award disbursements during periods of absence or bandwidth constraints. Delegated users receive role-based access and can act on behalf of the original user without compromising data integrity or auditability.

Q. Can Xoxoday's employee recognition platform support large group awards (e.g., all employees in a cost center or BU)?
Yes. The platform supports group awards through its built-in team recognition functionality. Nominators can:

• Select employees by business unit, cost center, project, or location using pre-configured metadata.
• Paste bulk email IDs for group recognition in one action.
• Customize messages, point values, and award types at scale.

This is especially valuable for enterprise-wide campaigns, festival gifting, or team milestone celebrations.

Helpful links for setup:
​https://help.empuls.xoxoday.com/en/articles/8721015-give-awards
​https://help.empuls.xoxoday.com/en/articles/8789123-set-up-awards-and-values

Q. What are the configuration capabilities for badges, recognitions, and nominations in the Xoxoday employee recognition platform?
Xoxoday’s employee recognition platform offers robust, no-code configuration options for HR admins and super-admins to customize the recognition experience. Organizations can create and manage multiple recognition types, including:

Each recognition type can have custom rules for eligibility, reward value, approval layers, nomination logic, and certificate design. Badges and nomination templates can also be branded to reflect company values, ensuring every recognition moment reinforces culture and people practices.

Q. Can badges, banners, and recognition certificates be customized in Xoxoday’s employee engagement solution?
Yes. Xoxoday provides extensive personalization for badges, banners, and certificates. Organizations can:

Certificates for service awards and spot recognitions can be digitally displayed on the Wall of Fame. Additionally, Xoxoday supports physical trophies, mementos, and gift kits to complement digital recognition, ensuring a consistent and memorable employee experience.

Q: Can recognition data be captured from external stakeholders (e.g., clients, partners)?
Yes. The Xoxoday R&R tool allows recognition to flow from external stakeholders such as clients, vendors, and partners. These contributors can recognize employees through a controlled interface, even without being part of the internal user base. This functionality boosts employee morale by making appreciation more inclusive and reinforcing customer-centric values across the organization.
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Q: Can Xoxoday's employee recognition platform manage the complete lifecycle of a recognition and rewards program, from defining rewards and budgets to nomination, approval, and redemption?
Yes. Xoxoday's employee recognition platform enables organizations to manage the entire lifecycle of a recognition and rewards program — including defining rewards, allocating budgets, facilitating nominations and approvals, and supporting seamless redemption of rewards.

Q: Does the Xoxoday R&R tool provide a recognition/awards program? Can you give three examples of how the program operates?

Yes. Xoxoday's employee recognition platform offers a comprehensive recognition and awards program. Examples include:

Q: What are the best practices with regard to point-based reward programs?

Q: How does Xoxoday's employee recognition platform support crowdsourced recognition beyond just manager-to-employee interactions?

The platform enables Social Recognition®, allowing everyone—not just managers—to participate. Features include:

Q. How does your system allow the configuration of different reward types?
The Xoxoday R&R tool offers extensive configurability to support a wide range of recognition programs, both monetary and non-monetary. Organizations can set up:

Additionally, the platform supports:

Admins can define award categories, automate triggers, and configure eligibility, nomination rights, and reward options.

Q: Can the recognition and rewards modules be implemented at different times, such as launching monetary and non-monetary programs separately?

Yes. The Xoxoday R&R tool supports phased implementation. You can:

Q: Can companies launch contests or specific awards for targeted employee groups?

Yes. Organizations can create customized awards and contests for specific employee groups. Features include:

Q: Can managers or SPVs directly access recognition data for their teams?

Yes. Managers and SPVs have controlled access to team recognition data via the manager dashboard. They can:

These insights help managers reinforce motivation and identify opportunities for improvement.

Q: What are the additional benefits and/or services that your firm provides in the area of employee recognition?
Some of the additional benefits and services that Empuls provides in the area of employee recognition are:

Q: Can reward values be set as fixed amounts and in variable ranges like 150 or 150–1000?
Yes, the Xoxoday R&R tool allows administrators to configure both fixed and range-based reward values. For instance, you can offer a fixed denomination like 150 points or allow a range (e.g., 150 to 1000 points) depending on the award type or nomination. This flexible configuration enables HR teams to tailor reward values based on program criteria, budgets, and employee achievements.

Q. Is the platform capable of supporting multiple budgets (e.g., divisional and client group budgets)?
Yes, the Xoxoday employee engagement solution offers robust budget management capabilities. It allows admins to set up multi-tiered budgets, allocating funds from the organizational level down to specific business units, departments, or client groups.

Each level of the hierarchy, such as BU heads or team managers, can manage their share of the budget, view balances, and track usage via the "My Budgets" section. Permissions can be set for awarding, monitoring, or re-allocating budgets. This ensures control, transparency, and efficient use of funds across distributed teams, without exceeding pre-defined limits.

Q. Does the Xoxoday R&R tool support automated approval workflows and notifications for approvers/managers?
Yes. Xoxoday’s employee recognition platform supports automated approval workflows and intelligent notifications to streamline the recognition process.

Q. Can the platform allocate points with equivalent peso value for recognition rewards?
Yes. Xoxoday’s R&R tool supports point allocation with peso value equivalence for recognition rewards, allowing administrators to maintain budget transparency and local relevance.

Key Features:

QQ. Can your company support rewards, recognition, custom incentive, and milestone programs?
Yes. The Xoxoday R&R tool fully supports comprehensive recognition, incentive, and milestone-based programs tailored to your organization’s needs. The platform enables you to launch and manage multiple programs across departments and geographies.

Recognition & Award Types:

Social Recognition Features:

Custom Incentive Options:

Milestone Programs:

This ecosystem ensures alignment with every recognition moment—from onboarding to retirement—while supporting bulk scheduling, personalized messaging, compliance controls, and budget automation.

Q. How can employees redeem rewards that exceed their available balance?

Yes. Employees can redeem higher-value rewards by combining their available recognition points with personal payment methods such as credit cards, debit cards, or net banking. This flexibility ensures that employees are not restricted by their point balance alone. Instead, they can choose rewards that truly matter to them, even if the value goes beyond their current balance. By enabling co-payment, the platform enhances personalization and improves overall reward satisfaction.

Q. How does Xoxoday support the design and execution of industry-specific award programs?

Xoxoday is flexible enough to handle industry-specific award programs, such as the DAISY Award for nurses. The platform lets administrators digitize complex recognition processes while ensuring compliance with program guidelines.

Nomination forms can be customized to accept entries from peers, managers, or even external stakeholders like patients, capturing all required information. Submissions follow pre-configured approval workflows, routed to the appropriate committees to maintain transparency and structure.

Recognitions can be amplified through social intranet feeds, digital displays, or dedicated platform sections. Awardees receive points, and when needed, Xoxoday can integrate with local vendors to deliver physical plaques or badges. This end-to-end automation preserves award integrity while boosting participation and visibility through a modern, digital interface.

Q. How does Xoxoday help launch communication plans for recognition programs?
Xoxoday provides a strategic communication framework to drive awareness and adoption of recognition programs. It offers ready-to-use, customizable launch kits — including email templates, posters, banners, social messages, and more — all aligned with your brand and designed to engage employees from day one.

Additionally, Xoxoday’s customer success team works with stakeholders to create a comprehensive communication plan, defining target audiences, key messages, timelines, and measurable launch goals. These resources simplify program rollout, ensure consistent messaging across channels, and help maximize employee participation.

For reference, a sample kit is available here: https://help.empuls.xoxoday.com/en/articles/9063843-launch-communication-kit

Q. Can recognition go beyond text?
Yes. Xoxoday supports rich media formats for recognition, allowing employees to upload videos, images, and use GIFs, emojis, or templated messages. These multimedia options make recognition more expressive, memorable, and engaging, bringing appreciation moments to life across social feeds and employee profiles.

Q. Are there features for sharing ideas and organizing group events?

Yes, Xoxoday’s social intranet platform enables idea-sharing and event organization through features like community groups, social feeds, polls, and discussion forums. Teams can create open or private groups for hobbies, onboarding, CSR, upskilling, or cross-functional collaboration, and use these spaces to plan activities and share ideas seamlessly.

Q. Can award selection involve voting or jury panels?

Xoxoday’s employee recognition platform supports customizable award selection mechanisms. HR admins can configure voting systems for peer input, set up leadership panels or committees for jury-based selection, or implement rating workflows to finalize award recipients. These options help create transparency and inclusivity in recognition programs.

Q. Can award levels, values, and recognition categories be customized to business needs?
Yes. Xoxoday offers full flexibility to configure award levels, point or cash values, and recognition categories to align with organizational goals. Organizations can:

Q. Are rewards customizable to each country?
Yes, rewards are fully customizable for each country through Xoxoday’s employee recognition platform. Admins can curate country-specific catalogs based on local preferences, regional regulations, and employee demographics. The global catalog spans 100+ countries and offers over 10 million reward options, including local gift cards, experiences, subscriptions, merchandise, and more. Additionally, Xoxoday supports reward customization based on currency, cost-of-living parity, and cultural nuances to ensure equitable and relevant employee recognition across geographies.
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Recognition

Q. Does the platform support workflows for recognition approvals and reward distribution? Can these be customized by org unit or country?
Yes. Xoxoday supports fully configurable, rule-based workflows for nominations, approvals, and reward disbursal. You can customize approval chains, reward cycles, and nomination rules based on business units, locations, compliance needs, budgets, or tax requirements. This ensures timely and equitable award distribution at scale.

Please refer to the link below for more details: Reward Budget Automations.
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​Q. How are badges and recognitions displayed on an employee’s profile in Xoxoday’s platform?
All awarded badges, recognitions, and appreciation messages are prominently displayed on each employee’s profile within the Xoxoday employee recognition platform. These profiles act as living timelines of employee achievements, aggregating past recognitions with detailed engagement data. Badges and awards appear alongside personal and professional information, helping colleagues and leaders celebrate accomplishments and create a culture of ongoing visibility and pride.
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​Q. Are recognition points redeemable for shopping cards and products?
Yes. Recognition points can be redeemed through Xoxoday’s global rewards catalog, offering 1M+ options across 100+ countries. Employees can choose from 30+ categories, including e-gift cards, merchandise, Amazon products, experiences, company swag, donations, prepaid cards, and travel. The catalog ensures a simple, flexible redemption experience so employees can pick rewards that matter to them.

​Q. Are monthly rankings of top recognized employees and recognition givers visible to everyone?
Yes. Xoxoday provides a dynamic leaderboard that highlights the most recognized employees and active recognition givers. By default, it’s visible across the organization to foster healthy competition and engagement. Admins, however, can customize visibility by team, department, role, or campaign goals.
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​Q. Does the platform support creating custom awards, including both direct awards and nomination-based awards?
Yes. Xoxoday employee engagement solution allows HR admins to create fully customizable awards. You can set up both direct and nomination-based awards. Nomination-based awards can include configurable workflows with nomination windows, who can nominate, who can be nominated, review panels, approval actions, points, certificates, and winner announcements. Reward cycles can also automate these processes for efficiency.
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​Q. Is it possible to configure both monetary and non-monetary awards at the department or group level?
Yes. Xoxoday's employee recognition platform supports configuring both monetary and non-monetary awards for departments, teams, or groups. Managers can easily set up point values, link awards to core values, and associate custom badges or other non-monetary recognitions, enabling meaningful appreciation tailored to different organizational levels.
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​Q. Can managers provide monetary and non-monetary awards to employees?
Yes. Xoxoday's employee recognition platform allows managers to give both monetary and non-monetary spot awards to individuals or teams. Managers can configure points, badges, or custom rewards to deliver timely recognition when employees meet business goals or demonstrate positive behaviors.
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​Q. Can employees hide a recognition from the platform feed if the content is sensitive or personal?
Yes. The Xoxoday employee recognition system gives both the sender and the recipient the option to control visibility. Recognitions can either be shared on the social feed to celebrate publicly or kept private if the content is sensitive or based on personal preference. This flexibility ensures that employees feel comfortable engaging with the program, while still supporting a culture of appreciation and inclusivity.
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​Q. Can I send recognition to a dynamic, ad-hoc team that any user or admin can set up and manage?
Yes, Xoxoday employee engagement solution fully supports creating dynamic, ad-hoc teams for recognition. Both users and admins can easily set up, manage, and send recognition to these teams. The platform offers flexibility for peer-to-peer and team-level recognition without complex configuration, supporting both structured and spontaneous recognition moments.
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​Q. Is it possible to set various award levels in a monetary recognition program?
Yes, Xoxoday's employee recognition platform allows full customization of award levels within monetary recognition programs. Admins can define multiple award tiers, such as spot awards, performance incentives, and milestone rewards, each with specific monetary values.
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​Q. Can you bulk upload recognitions centrally by HR admin for any program configured in the system?
Yes, the platform supports bulk recognition uploads via CSV templates, enabling HR admins to manage large-scale recognition campaigns efficiently. This is especially useful for mass awards during festivals, organizational milestones, or company-wide initiatives, ensuring timely and accurate processing.

Q: How do you propose to follow up and share progress on the correct delivery of the solutions, artifacts, and packages?

Xoxoday ensures accurate and transparent progress tracking through a structured project governance model. Regular status updates and milestone-based reviews are shared via detailed delivery reports and live dashboards. Each client is assigned a dedicated project manager as a single point of contact. Updates include task completion, risk flags, and resolution plans. Our agile approach allows real-time adjustments, while deviation alerts are shared proactively to maintain delivery integrity and trust.

Q: How do you propose to follow up and share progress on the delivery of the solutions, artifacts, and packages with the agreed cost?

Xoxoday follows a rigorous financial governance model to ensure all deliveries align with the agreed budget. Periodic budget utilization reports highlight planned vs. actual spend, deviations, and corrective actions if required. Real-time dashboards provide visibility into cost trends across milestones. Scheduled reviews and proactive notifications of scope-cost impacts ensure financial accountability and prevent surprises.

Q: Can you set up a custom product with custom attributes and delivery address?

Yes. Custom products can be defined with unique attributes such as size, color, or personalization fields. The platform supports specifying custom delivery details at the time of redemption, ensuring the item is produced and shipped according to the recipient’s preferences and location.

Q: What happens to points given to an employee when they are offboarded?
With , Xoxoday's R&R platform, you have the following options for unredeemed points upon an employee's departure:

Engagement
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Can the platform allow running customizable campaigns aligned with organizational goals and value frameworks?
Yes, the Xoxoday employee engagement solution allows organizations to run highly customizable campaigns. Admins can create surveys aligned with company goals and core values by customizing templates, questions, rating scales, and data visualizations. Campaigns can also be automated and adapted to different employee segments, ensuring strategic alignment and meaningful participation.
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Does the platform allow for setting employee-specific or team-wide recognition goals?
Yes. Xoxoday’s employee recognition platform enables organizations to define employee-specific and team-wide recognition goals. Recognition programs can be customized by location, department, tenure, performance, or other business-defined eligibility criteria. This level of flexibility ensures that recognition is aligned with organizational values while being tailored to individual or team contributions.
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Does the platform benchmark any rating or participation scores externally and provide such results?
Yes. Xoxoday employee engagement solution provides external benchmarking using anonymized industry data and third-party engagement metrics. Benchmarking is available for metrics like eNPS, participation rates, reward redemptions, and employee recognition frequency. These insights are included in quarterly business reviews to help organizations assess their performance against industry peers.