Awards
Q: Can we view the most and least used awards and redeemed brands?
Yes, the Xoxoday R&R tool offers comprehensive reports on award usage and redemption trends. You can track the most frequently used awards and identify those with low engagement. Similarly, redemption reports highlight the most and least popular brands over a defined time frame.
Reports and Analytics
Q: Does Xoxoday’s employee engagement solution include built-in data analysis capabilities?
Yes. The platform offers native analytics features to track and improve engagement, including:
Heatmaps and sentiment trends to understand employee moods and interactions
Engagement driver analysis to identify high-impact areas
Department-level score comparisons and industry benchmarking
AI-powered sentiment analysis on open-ended survey responses
Predictive insights for timely interventions and targeted actions
Q: How do you measure and report on helpdesk performance, and can you provide examples of improvements implemented based on customer feedback?
Xoxoday measures helpdesk performance through:
Customer satisfaction scores including surveys and Net Promoter Scores
Response and resolution times to monitor efficiency
First contact resolution rate to track issues resolved on the first interaction
Quality assurance reviews to ensure support standards
Customer feedback and complaints to identify trends and improvement areas
Support metrics and reports including ticket volumes and team performance
Improvements based on customer feedback include incorporating requests into the product roadmap and tailoring services through regular interactions with customer success managers and support agents.
Q: How do you measure and report on KPIs related to response times, issue resolution, and user satisfaction?
Xoxoday tracks KPIs using:
Customer satisfaction scores from surveys and Net Promoter Scores
Response and resolution times to evaluate efficiency
Quality assurance reviews for support interactions to ensure adherence to standards
KPIs and metrics are shared with clients during quarterly business reviews, analyzing targets versus achievements and collaboratively planning strategies for improvement.
Q: Can users view the historical recognition, nomination, and redemption data for their team members?
Yes. Xoxoday’s employee recognition platform provides visibility into the recognition journey of team members, including nominations, recognitions received, and rewards redeemed.
Past recognitions and nominations are viewable on the Wall of Fame, showing individual achievements, award details, and recognition frequency
Managers have a Team Dashboard with insights on who has been recognized, how often, by whom, and for which core values
Recognition Activity Reports and Rewards & Redemption Reports provide analytics on trends, award types, budget utilization, redemption statuses, and top performers
Q: Can we track how often recognition is being given and received?
Yes. Recognition Activity Reports allow managers and HR teams to track recognitions given and received, including:
Recognition count by type
Frequency of recognitions
Top performers and engagement trends at the team level
Managers also have a real-time dashboard for visibility into team participation.
Q: Does Xoxoday’s employee recognition platform provide the ability to track the total number of recognitions and rewards sent and received at both individual and organization levels?
Yes. Xoxoday’s employee recognition platform offers comprehensive tracking and reporting features that allow users to monitor the total number of recognitions and rewards sent and received at both the individual and organizational levels. Employees can view their personal recognition and rewards activity, while managers and administrators can access detailed reports to analyze team-wide and company-wide engagement trends. These insights help evaluate participation, identify recognition gaps, and strengthen a culture of appreciation across the organization.
Q: Does Xoxoday's R&R tool offer skills intelligence reports?
Yes. The platform provides skills intelligence through AI-powered skill mapping, which analyzes employee recognition data to surface insights about demonstrated soft skills across communication, interpersonal abilities, critical thinking, and leadership. Rather than relying on static assessments or self-reporting, it continuously identifies both common and unique skills exhibited by individuals, teams, and the organization as a whole. These insights are presented via dynamic reports, enabling HR and managers to understand workforce capabilities, design development programs, and promote skill-based recognition.
Q: Can the platform generate reports on mutual appreciations exchanged between employees, such as A appreciating B and B appreciating A?
Yes. Xoxoday provides detailed reports on reciprocal recognitions and includes features to:
Prevent duplicate nominations
Apply rules to flag or restrict favoritism
Use AI to prompt nominators if they repeatedly recognize the same employee
This ensures fairness and transparency in recognition practices.
Q: What kind of reporting and investment monitoring capabilities does Xoxoday’s employee engagement solution offer?
Xoxoday offers comprehensive reporting tools that combine visual dashboards and detailed data exports to track program effectiveness. Admins can monitor metrics such as recognition frequency, participation rates, award types, and budget utilization. Investment management is streamlined through budget tracking by department, team, or manager, along with real-time insights into planned versus actual spend. These reports are customizable, enabling stakeholders to generate role-specific insights, measure ROI, and make data-driven decisions to enhance program success.
Q: Do managers have access to recognition activity report with date range and filters in the app, via email and as export in excel?
Yes, multiple approval workflows can be configured based on criteria like award type, date of hire, or reward capping thresholds. Automated triggers ensure that nominations and awards follow pre-defined paths for review and approval, reducing manual effort and ensuring policy compliance.
Q: How does Xoxoday measure the performance and quality of services delivered by partnered vendors?
Xoxoday’s employee engagement solution ensures high standards by actively measuring the performance and quality of services provided by partner vendors. This is achieved through metrics like missed SLAs and detailed analysis of end-user feedback. Our dedicated vendor management team also conducts regular reviews to monitor and improve vendor performance.
Q: Can the Xoxoday employee recognition platform leverage recognition data to generate strategic insights into talent and skills?
Yes. The platform transforms recognition data into actionable talent insights to enhance motivation, productivity, and retention.
Identifies under-recognized employees and nudges managers to acknowledge them or provide constructive feedback
Detects and prevents unproductive behaviors such as favoritism, quid pro quo, and unconscious bias
Provides insights to promote fair recognition and strengthen people strategies
Q: Can reward points, user data, and awards be uploaded in bulk using a CSV file or other formats?
Yes, the Xoxoday employee engagement solution provides a robust admin interface for bulk data uploads. Admins can seamlessly upload user information, reward points, and awards using CSV and other flat file formats. This feature simplifies onboarding and mass updates. Additionally, for nomination-based award programs, bulk approvals are supported — enabling streamlined management of large-scale recognition cycles without manual intervention.
Q: Does the platform use predictive models for suggesting rewards and preventing duplicate recognition?
Yes. The platform leverages AI-powered predictive models to ensure fair and thoughtful recognition.
Provides intelligent award suggestions based on patterns like award type, recipient profile, and prior recognitions
Flags repetitive nominations or potential favoritism, such as frequent nominations for the same individual
Automated prompts guide nominators toward balanced recognition, supporting inclusivity and equitable appreciation
Q: Can admins categorize metrics based on cadre, such as individual contributor vs supervisory role?
Yes. Admins can configure and categorize metrics for different employee segments.
Custom metrics can be defined for individual contributors, supervisors, or other employee groups
Metrics can link to award types including performance, nomination-based, and value-based awards
Supports automated workflows, approvals, and detailed analytics to track participation, performance trends, and metric effectiveness
Ensures recognition is equitable, meaningful, and aligned with organizational goals
Q: Does the platform allow visualization of program metrics at the organization level?
Yes. The platform provides comprehensive reporting and analytics tools that offer organization-wide visibility into key program metrics. Users can access data on engagement scores, recognition frequency, reward utilization, budget status, and trends across departments and locations. Heatmaps, internal benchmarking, and trend analyses help identify improvement areas and measure program impact over time.
Q: Does the Xoxoday employee recognition platform provide advanced reporting filters and options for customization and personalization?
Yes. The platform offers granular reporting filters and extensive customization options. Reports can be segmented by team, department, region, business unit, and employee metadata to analyze award types, nomination frequency, budget usage, and core value adoption trends at individual, team, or organizational levels.
The platform also allows admins to tailor logos, colors, points nomenclature, award certificates, and feed banners. White-labeling, branded dashboards, configurable award types, workflows, and leaderboards ensure the experience aligns with the company’s identity and goals.
Q: Are actionable insights available for every item in the survey database?
Yes. The platform automatically analyzes survey responses, detects patterns across various data segments, and generates actionable insights for each survey item. These insights are presented in both summary and detailed views, enabling leaders to quickly identify strengths, gaps, and priorities. The platform also suggests data-backed actions, helping organizations close the loop on feedback and continuously improve the employee experience.
Q: What types of reports are available, and how do they differ for stakeholders?
The platform provides customized reports tailored to stakeholder needs, including:
Executive Summary Reports with high-level engagement trends and strategic insights for senior leadership
Departmental Reports with team-level data, actionable insights, and comparative benchmarks for managers
Action Planning Guides linking findings to suggested interventions
Reports also feature eNPS summaries, engagement driver breakdowns, AI-based sentiment insights, and heatmaps by demographic segments. Reports are customized per stakeholder role, accessible securely via the platform, and exportable in PDF or CSV formats. Special considerations ensure confidentiality and statistical validity for small sample groups.
Q: How are internal and external benchmarks used in survey reporting?
Benchmarking is a critical part of survey analysis within the Xoxoday employee engagement solution. We use internal benchmarks by analyzing past survey data within the same organization to measure year-over-year trends, progress, and recurring engagement patterns. This provides insights into whether initiatives have been effective and where further effort is needed.
External benchmarks are incorporated from two reliable sources: anonymized engagement data from our broad global customer base, and datasets licensed from third-party industry research providers. These benchmarks allow organizations to compare performance against similar businesses in their industry or region. Survey reports include these benchmarks alongside engagement drivers and overall scores, providing context that enhances interpretation and prioritization.
When multiple years of survey data or follow-up surveys are available, we establish internal trends over time and track performance against both original and updated benchmarks, driving continuous improvement in organizational engagement efforts.
Q: Can reports be filtered by department, function, or business unit?
Yes. The platform provides flexible reporting capabilities that allow filtering by department, function, business unit, region, and more. Filters are available across recognition trends, reward redemptions, survey responses, and engagement metrics.
Filtered views help users identify gaps in recognition equity, low-engagement teams, and adoption rates. Reports can be exported in CSV or PDF for deeper analysis or sharing with leadership.
Q: How does Xoxoday's employee engagement solution support HR teams in writing or building reports within the system?
Xoxoday's employee engagement solution provides an advanced reporting and analytics suite that allows HR teams to create, customize, and save reports easily. The platform offers pre-built templates for common reporting needs, as well as ad hoc reporting tools for deeper insights. Reports can cover recognition trends, reward utilization, participation rates, and engagement drivers. Visual dashboards and segmentation options help HR monitor and analyze data across departments, locations, and other attributes in real time.
Q: How do you support report requests? Can HR teams self-service reporting?
Yes. Xoxoday’s employee engagement solution provides self-service reporting capabilities. Authorized administrators can generate, customize, and export reports independently using pre-configured templates or filters for teams, timeframes, or geographies. HR teams can access actionable data on recognition, rewards, and engagement activities on demand without vendor assistance.
Q: Can users create custom layouts for reports and export them in different formats?
Yes, the Xoxoday employee engagement solution allows users to design and save custom layouts for reports by selecting specific data points, filters, and display preferences. These custom views can be reused for recurring analysis, helping HR teams monitor key metrics consistently and efficiently. Reports can also be exported in multiple formats including PDF, Excel, and CSV, enabling seamless sharing, in-depth analysis, or integration into other systems. Whether it’s a high-level summary or detailed raw data, the platform ensures flexibility and ease in reporting.
Q: What reporting and analytics capabilities are available to track the utilization, engagement, and effectiveness of the recognition and rewards program?
Xoxoday provides built-in reporting and analytics to deliver actionable insights at organization, department, manager, and employee levels. Key features include:
Analyze budget utilization by comparing planned vs. actual spend for each award
Measure program engagement by tracking nominations, pending approvals, and review levels
Analyze program effectiveness across departments, award categories, budgets, and participation rates
Monitor reciprocal or quid pro quo awards and apply rules to prevent misuse
Q: What details are provided in points balance reports to help track point allocation and usage?
The points balance reports in Xoxoday's employee recognition platform offer detailed insights into the flow of reward points. They include data such as the source of the budget, points allocated, time of allocation, points expired or destroyed, new points added, unused points carried forward, total points rewarded and gifted, points revoked, and the remaining unused points. These details help administrators monitor usage, track budget adherence, and plan future allocation effectively.
Q: What kind of data is available in login reports to monitor employee platform access and activity?
Xoxoday employee engagement solution provides login reports that capture comprehensive platform access data. These include employee name, employee ID, platform type (desktop, mobile, or kiosk), and exact date and time of login. This data helps organizations track user adoption, identify inactive users, and analyze platform usage patterns across departments or regions, aiding in targeted engagement initiatives.
Q: How does the platform help monitor and prevent reciprocal or quid pro quo awards?
Xoxoday R&R tool includes built-in mechanisms to detect and flag reciprocal or quid pro quo recognition patterns. It analyzes award exchanges between employees and generates reports highlighting unusual or frequent two-way recognition behaviors. Administrators can set rules to automatically alert or block such activity, ensuring fairness and preventing misuse of the recognition system. This promotes an equitable and unbiased recognition culture.
Q: What insights are offered through rewards and redemption reports?
Rewards and redemption reports in Xoxoday's employee recognition platform provide a complete view of reward program efficiency. These include reward budget utilization, current reward point balances, reward redemption status (redeemed, pending, unredeemed), and reward type categorization such as gift cards, experiences, or merchandise. These insights help organizations evaluate employee preferences, optimize reward offerings, and manage budgets more effectively.
Q: What reporting solutions are available for clients’ Xoxoday R&R programs? Can reporting integrate with external dashboards? Are different reporting views available for different roles?
Xoxoday R&R offers extensive built-in reporting solutions tailored to various roles.
Recognition Activity Reports: Track recognition trends, top performers, and types of recognition
Rewards Activity Reports: Provide insights on reward utilization, redemption patterns, and preferences
Program Adoption Reports: Highlight engagement across departments and demographics
Reports can be exported in Excel or PDF and integrate with third-party dashboards like Power BI, Tableau, and Cognos. Role-based access ensures relevant insights:
HR & Business Leaders: High-level dashboards showing adoption rates, program impact, and department-wise participation
Managers: Team-level engagement reports, recognition trends, and top performers
Program Administrators: Operational reports on nominations, redemptions, and budget tracking
Employees: Personal dashboards with recognitions given/received, budget status, and reward history
Q: How does the Xoxoday employee engagement solution help report, track, and support ongoing program adoption?
The platform ensures long-term program success through structured onboarding, hypercare, and data-driven engagement strategies.
30–45-day hypercare with hands-on support and training for admins
Key metrics like Monthly Active Users (70–80%) to monitor adoption
Nudges to encourage participation from users and admins
Dedicated account manager for periodic check-ins, engagement optimization, and real-time insights
Q: What types of standard reports are available through your platform to analyze survey results?
The Xoxoday employee engagement solution offers multiple pre-configured survey reports tailored for various stakeholders:
Executive Summary: High-level insights for leadership.
Departmental Reports: Detailed team-level findings.
Action Planning Guides: Strategic recommendations for improvements.
eNPS Breakdown: Promoters, detractors, passives.
Engagement Score: Question-wise breakdown of engagement levels.
Engagement Driver Analysis: Deep dive into areas like recognition, strategy, and team relationships.
Sentiment Analysis: AI-powered summary of open-ended responses.
Reports can be downloaded (PDF, CSV), accessed via the platform, and filtered by department, location, or business unit.
Q: Can the platform generate automated reports for managers based on hierarchy or demographics?
Yes, the Xoxoday employee engagement solution supports automated manager-specific reporting based on organizational hierarchy and demographic filters. Admins can set automation rules that align with reporting relationships, ensuring managers view only relevant team-level insights.
Reports can be scheduled periodically and customized using filters like department, region, or role. This reduces manual effort and maintains strict data governance through role-based access controls.
Q: Does your reporting system support reporting by organizational hierarchy and demographics with role-based access?
Yes. Reports can be segmented by hierarchy, departments, regions, or custom attributes.
Role-based visibility maintains confidentiality while empowering managers
Reports are downloadable in PDF or CSV formats
Benchmarking options allow comparisons across departments
Can open text comments be reported and analyzed at the branch or department level?Yes, open-text feedback is analyzed using AI to detect themes and sentiments, and can be segmented by branch, department, or location. This allows managers to gain contextual understanding of employee perceptions within their teams. Sentiment analysis reports help identify both strengths and problem areas across organizational units, enabling focused action plans.
Q: Does Xoxoday R&R platform provide trend analysis across survey items and demographic groups?
Yes. The survey module includes an Executive Summary report that highlights key findings, trends, and recommendations for senior leadership.
Built-in trend analysis tools track key metrics over time across survey items, questions, and demographic segments
Reports and trend graphs visualize engagement, recognition, and culture shifts by team, department, or location
Enables proactive action on emerging patterns to support performance and retention
Q: Can we generate a report showing mutual appreciations between employees (e.g., A appreciating B and B appreciating A)?
Yes. Xoxoday R&R provides detailed reports on mutual or reciprocal recognitions.
Identifies patterns where employees frequently recognize each other
Includes mechanisms to prevent abuse: duplicate nomination detection, AI alerts for repeated nominations, and favoritism rules
Accessible from the admin dashboard for corrective action or guideline updates
Q: Can Xoxoday R&R platform recommend key metrics that define success?
The success metrics vary by customers based on the feature used, and ways of interacting with the platform i.e. mobile, web, MS Teams, etc. The customer success managers work with you to define these success metrics and present them in quarterly business reviews.
Q: Can Xoxoday R&R platform report on currency?
Yes, the platform provides detailed reporting that includes currency data. Reward reports capture the value of redemptions in the applicable local or configured currency, enabling precise tracking of reward costs and budgets across regions. This ensures organizations can maintain financial transparency and accountability in multi-currency environments.
Q: Does the Xoxoday employee engagement solution offer survey reporting and filtering capabilities?
Yes. The platform provides robust reporting for various survey types including eNPS, pulse, lifecycle, and 360° feedback. Dashboards show participation rates, engagement scores, sentiment analysis, and historical trends. Flexible filters allow segmentation by department, location, business unit, cost center, gender, tenure, and other attributes, supporting insights aligned with strategic goals or compliance needs.
Q: Does the Xoxoday employee engagement solution offer standard and skill-based reporting for recruitment activities and outcomes?
Yes. The platform provides detailed reporting for recruitment and skill-based insights. It includes in-built surveys for recruitment, new hire experience, interviewer feedback, and onboarding, configurable at the organizational level. The analytics engine also analyzes values-driven behaviors and recognition data to assess hiring effectiveness, identify key soft skills, and guide talent acquisition and development strategies.
Q: Does Xoxoday R&R platform facilitate the segmentation and analysis of skills data across various departments, job roles, seniority levels, project teams, and regions to deliver customized insights and strategies?
Yes. The platform integrates with HCM systems to segment data across departments, roles, regions, and other attributes. It supports surveys like employee NPS, engagement, skills, exit, and onboarding to deliver actionable insights on skill gaps, employee satisfaction, and training needs. Organizations can use this data to reorganize teams, strengthen workforce capabilities, and design targeted development programs.
Q: How many standard reports are available within your analytics suite? Please describe them.
The Xoxoday employee engagement solution offers a comprehensive analytics suite with real-time dashboards and detailed raw data reports.
Dashboards include:
My Reports: Individual user insights
My Team Reports: Manager view for team-level engagement and usage
My Organization Reports: Admin view for company-wide participation, trends, and point utilization
Raw Data Reports cover 14 key areas:
All Awards Issued
All Nominations
All Budget Usage
Budget Transaction Log
Conversations across groups
Core Values awarded
Destroyed Reward Points for exited employees
Service Awards and Seasonal Gifts
Leaderboard Credits Log
Platform Access Logs
Redeemable Links (unclaimed awards)
All Redemption transactions
Reward Points Expiry report
Surveys conducted and their details
This ecosystem provides actionable insights for employees, managers, and administrators, enabling effective tracking of recognition, engagement, and budget utilization.
Q: Can your system handle daily reporting/data feeds to and from our HR system/payroll? Is it integrated or manual?
Yes, the Xoxoday platform supports both automated and manual data exchange between the system and your HRIS or payroll platforms. We offer seamless integrations via APIs for real-time, automated reporting. For organizations preferring manual uploads, flat file exchanges are also supported. This flexibility ensures that data synchronization is smooth, secure, and aligned with your internal processes and compliance needs.
Q: What are the reporting capabilities for viewing the frequency and status of orders?
The Xoxoday R&R tool provides robust reporting to track the frequency and status of all reward-related transactions. The All Redemptions Report gives a comprehensive view of every catalog order, including:
Redemptions using reward points
Claims via reward links
Redemptions from in-house catalogs
External catalog transactions
The report is part of the platform’s raw data reporting and can be exported in CSV or PDF formats for further analysis or sharing. These insights help organizations monitor reward utilization, track fulfillment trends, and ensure program effectiveness.
Q: Does the platform support leaderboards for top rewarded and top appreciated employees?
Yes, the Xoxoday R&R tool includes customizable leaderboards to showcase top recognized employees by rewards received and appreciations earned. Leaderboards can be configured by department, geography, job role, or tenure. You can define scoring rules, select recognition types contributing to rankings, and gamify participation with monthly or quarterly contests. This boosts motivation and highlights positive behaviors aligned with company values.
Q: How can I track the most and least used awards and redeemed brands?
The platform provides reporting tools to analyze award adoption and redemption patterns. Reports highlight:
Awards with the highest and lowest utilization
Most redeemed brands over time
These insights enable informed decisions to optimize recognition and rewards strategies.
Q: Can individual and team engagement scores be tracked?
Yes, the solution allows tracking engagement scores at both individual and team levels through leaderboards and activity credits. Scores reflect participation in recognition, comments, social actions, and other engagement activities, providing a comprehensive view of involvement across the organization.
To learn more about leaderboards, visit: https://help.empuls.xoxoday.com/en/articles/9036861-leaderboard-settings
Does the platform support real-time reporting for access to up-to-date data on program usage and success?
Yes, the Xoxoday employee engagement solution provides real-time reporting features that offer instant access to data on program participation, recognition activity, budget usage, and engagement trends. These live dashboards can be customized based on user roles—HR, managers, or leadership—ensuring timely insights and enabling data-driven decisions. You can also track the immediate impact of campaigns and adjust strategies accordingly.
Q: What reporting and analytics capabilities does the Xoxoday customer rewards platform offer for tracking participant engagement?
The Xoxoday customer rewards platform offers comprehensive analytics across multiple layers—organization, manager, and employee. It provides robust insights through various report types:
1) Recognition Reports show trends in appreciations exchanged and how core values are adopted across org, team, and individual levels.
2) Rewards Reports capture budget utilization, point balance, redemption trends, and preferred reward types.
3) Engagement Reports highlight participation patterns in engagement activities, leaderboard movement, and metrics for interactions.
4) Survey Reports deliver driver scores for recognition, team health, and areas of improvement, including action plan tracking.
While the platform doesn't currently support fully customizable reports via the UI, custom reports can be generated upon request through the support team. These analytics help organizations evaluate ROI, user behavior, and engagement trends effectively. For more detail, refer to the Empuls People Analytics documentation.
Q: Does the platform allow reporting on recognition metrics across team, function, or location?
Yes, the Xoxoday employee engagement solution offers robust reporting capabilities across departments, functions, locations, and business units. It enables detailed tracking and comparison of recognition trends to promote equitable engagement.
Key capabilities include:
• Reporting by cost center, department, team, or region
• Insight into frequency, type, and recipients of recognitions
• Identification of top-recognized individuals and underrepresented groups
• Access control to ensure relevant visibility for different roles
• Export options in Excel and PDF for broader analysis
Q: Does the platform provide dashboards for management and leadership to view engagement insights?
Yes, the Xoxoday employee engagement solution features intuitive dashboards tailored to different roles. These dashboards provide:
Real-time insights into engagement levels, recognition participation, and reward redemptions
Breakdown of program activity by team, department, or location
Visibility into trends such as peer-to-peer recognition and survey submissions
Role-based access for managers, HR, and leadership
Easy export of reports for executive summaries and strategic planning
Q: Can the platform run reports using single or multiple datasets and show changes over time?
Yes, the Xoxoday R&R tool supports dynamic reporting across single or multiple datasets and enables historical comparisons. Key features include:
Trend analysis across months, quarters, or custom periods
Historical comparison of recognition frequency and reward distribution
Flexible data segmentation by demographics, department, or tenure
Visualizations through interactive dashboards and charts
Seamless export and integration with HRMS or BI systems
Q: Can reporting and analytics be segmented by location, department, or team?
Yes, the Xoxoday employee recognition platform allows detailed segmentation of analytics. Key capabilities include:
Filters for location, department, team, business unit, and cost center
Ability to benchmark performance across regions or functions
Custom dashboards for stakeholder-specific insights
Real-time visibility into recognition activity by segment
Controlled access to ensure data relevance and security
Q: What are the reporting capabilities of the Xoxoday employee engagement solution?
The platform provides a robust reporting architecture to deliver actionable insights for HR leaders, managers, program admins, and employees. Reports include:
Recognition Activity Reports: Track recognition trends, top recipients, and engagement levels
Rewards Reports: Gain visibility into redemption patterns, reward popularity, and point utilization
Program Adoption Reports: Understand participation across departments and individuals
Reports can be filtered by department, location, designation, or other employee attributes, exported in Excel, PDF, or CSV formats, and integrated with third-party BI tools to enable data-driven, strategic decision-making.
Q: Do you provide service management reporting? What is the frequency?
Yes, Xoxoday provides structured service management reporting through regular monthly, quarterly, and annual reviews. These reviews include KPI evaluations, program health metrics, budget tracking, and engagement trends. Near real-time data is accessible on the platform, and summary reports are automatically emailed to admins every month.
Q: Are customizable dashboards available for reporting?
Yes, the Xoxoday employee recognition platform offers highly customizable dashboards tailored to roles such as HR leaders, managers, and admins. Dashboards allow real-time tracking of metrics like engagement scores, participation trends, and reward utilization. Users can configure views and export insights in Excel or PDF, supporting both high-level and granular analysis.
Q: Does the platform include a report builder for ad-hoc or custom reports?
Yes, the platform includes a flexible report builder for creating custom or ad-hoc reports. Admins can define filters, select metrics, and customize data views. Reports can be saved for recurring use or exported for offline analysis, helping organizations track dynamic metrics like campaign participation or department-specific reward utilization.
Q: Do reports include metrics such as employee participation, engagement drivers, and financial insights?
Yes, the Xoxoday employee engagement solution captures all critical reporting dimensions:
Employee Participation – Role-specific insights for employees (My Reports), managers (Team Reports), and HR/Admins (Organization-wide Reports)
Engagement Drivers – Detailed breakdown of eNPS, pulse, lifecycle surveys, sentiment analysis, and engagement heatmaps to identify areas of strength and improvement
Financial Insights – Budget allocation, reward redemption trends, points utilization, cost-center-wise breakdowns, and gifting expenses in real time
Q: Does your reporting/analytics suite have functionality available in real time?
Yes, the analytics suite offers real-time dashboards with trending and actual results, detailed transaction-level reporting, and the ability to create custom reports. Admins can customize reports and share them with stakeholders based on specific requirements.
Q: Can you meet reporting requirements for Global Compensation & Benefits Teams, including governance, budget tracking, program analytics, and export-ready custom reports?
Yes, Xoxoday's employee recognition platform fully supports global compensation reporting needs with:
Governance tools to monitor abuse (quid pro quo, favoritism, bias), with email alerts and audit logs
Budget tracking by geography, award type, and business unit
Program dashboards showing nomination frequency, redemption trends, and award values
Custom and exportable reports in CSV/PDF, with integration support for BI systems
Cross-functional insights correlating recognition data with retention, engagement, and performance
Q: Can you meet reporting needs for HR Partners, including recognition analytics by department/location, lifecycle milestone tracking, audit logs, and segmentation filters?
Yes, the Xoxoday employee engagement solution provides:
Department-level analytics to monitor participation by region, department, and level
Milestone tracking for automated celebrations such as birthdays and anniversaries
Audit-ready logs for approvals, edits, and cancellations
Segmentation filters by geography, tenure, job level, and more
Downloadable reports for stakeholder reviews or audits
Q: Can you support employee-facing reporting needs, such as award notifications, recognition activity logs, and redemption history?
Yes, the platform offers:
Award alerts via instant email notifications for nominations, approvals, or rejections
Recognition dashboards to view personal nomination history and awards received
Award details including reasons, type, and approval status
Redemption logs to track redeemed items, order IDs, and values
Data exports for award and redemption history
Q: Can you meet reporting needs for Managers, including team-level award data, milestone notifications, and monthly summary reports?
Yes, Xoxoday R&R tool offers:
Email notifications for award approvals and employee milestones
Team insights via dashboards showing reach rates, award volume, and reasons
Monthly summary reports delivered via email with recognition activity highlights
Exportable reports for drill-down access to team-level performance
Q: What kind of dashboards are recommended to monitor program effectiveness, usage trends, and ROI?
Xoxoday recommends dashboards that include:
Engagement indicators: Metrics for participation, feedback, and motivation
Usage trends: Recognition and redemption volumes by team or location
Budget monitoring: Real-time tracking of award spend vs. allocation
Stakeholder-specific views:
Managers: Team engagement trends
HR: Program adoption rates
Admins: Budget, nominations, and recognition equity insights
Q: How does reporting work for multi-currency usage, and are amounts shown in USD or local currency?
Xoxoday supports:
1. Base and local currency views: Report in USD or any configured currency.
2. Dual currency support: Reflect both reporting and transactional currencies.
3. Flexible export options: Download reports with currency-specific data for reconciliation
Q: Can R&R tool provide customizable reports with export functionality?
The solution provides fully customizable, real-time reports with robust export functionality (Excel, PDF, and CSV formats). Users can tailor reports by department, team, location, or timeframe, gaining deep insights into recognition patterns, reward usage, employee engagement levels, and budget utilization, empowering MassMutual to make informed, data-driven decisions.
Q: Can the platform provide real-time insights into engagement metrics, reward trends, and adoption rates?
Yes. The Xoxoday employee engagement solution delivers robust real-time reporting and analytics, enabling HR and leadership teams to monitor program effectiveness continuously. Users can track key performance indicators, drill into transactional details, and uncover engagement trends at scale. The platform provides:
Recognition Activity Reports – Summarize recognition types, top contributors, and participation frequency across departments or teams
Rewards Activity Reports – Highlight redemption rates, top reward earners, and popular reward categories
Program Adoption Reports – Measure feature adoption across geographies, units, or roles to assess engagement and identify low-participation segments
Reports can be generated for any defined time range and exported in Excel or PDF, helping stakeholders make informed decisions, optimize budgets, and improve engagement initiatives.
Q: Does the platform offer actionable analytics, such as forecasting and engagement gap identification?
Yes. The Xoxoday R&R tool provides AI-powered actionable analytics to help HR and managers intervene effectively. Features include:
Forecasting Tools – Estimate future budget utilization and recognition trends based on historical data and behavioral patterns
Gap Analysis – Identify never-awarded employees, missed recognition opportunities, and dormant nominators to drive equity
Heatmaps – Visualize engagement metrics across units, geographies, departments, and business lines to quickly spot disengaged groups
These insights enable proactive program management, ensuring inclusivity, relevance, and measurable impact.
Q: Can the platform generate detailed reports on recognition and rewards activities?
Yes. Xoxoday provides a comprehensive suite of activity and adoption reports that track recognition and rewards across the organization:
Recognition Activity Reports – Track volume, type, frequency, and source of recognitions across individuals, teams, and timeframes
Reward Redemption Reports – Monitor who is redeeming, what is being redeemed, and how budgets are used across functions
Adoption Reports – Identify which roles, locations, or departments are most and least engaged, highlighting champions and laggards
AI-Powered Insights – Detect recognition equity gaps, suggest action items, and flag anomalies needing attention
All reports are available via customizable dashboards with role-based access, ensuring secure, relevant visibility for all stakeholders.
Q: Can the platform identify engagement “hotspots” or areas needing improvement?
Yes. Using heatmaps and department-level insights, the Xoxoday social intranet platform can visually surface low-engagement zones within your enterprise. These “hotspots” are highlighted using color-coded maps based on employee activity, recognition frequency, or participation in surveys. By analyzing this data across departments, regions, or employee demographics, organizations can take targeted actions to improve morale, inclusion, and engagement where it’s needed most.
Q: Can the Xoxoday employee engagement solution measure alignment with organizational goals such as CSR participation and task completion rates?
Yes. The Xoxoday employee engagement solution tracks and visualizes alignment with organizational goals through custom leaderboards and gamification features. Admins can configure goals like CSR participation, task completion rates, recognition frequency, or learning achievements and assign weights to these activities. The platform compiles this data into real-time, interactive leaderboards that highlight employee participation and performance, promoting visibility and motivating top contributors.
Q: Can the Xoxoday employee engagement solution provide benchmarking data for industry, geographic region, and job role?
Yes. The platform supports internal and external benchmarking for meaningful comparisons across industry, geography, and job roles. External benchmarks are derived from aggregated, anonymized data across 5,000+ global clients. Internal benchmarks allow comparisons between teams, departments, and regions within the organization. These insights appear in engagement reports, enabling HR leaders to evaluate performance relative to relevant cohorts and make informed strategic decisions.
Q: Can the Xoxoday employee engagement solution recommend action plans based on survey results?
Yes. The solution offers AI-powered, research-backed action plan suggestions based on survey feedback. After engagement or pulse surveys are completed, the system generates driver-wise insights, sentiment analysis, and suggested interventions. Users can assign tasks, set deadlines, and monitor progress directly within the platform, enabling a closed-loop feedback system and helping HR and managers act swiftly on insights.
Q: Can department-specific dashboards be created and accessed by department heads in the Xoxoday R&R tool?
Yes. Admins can configure department-wise dashboards with role-based access for department heads via General Admin or Manager permissions. Department heads can view insights such as recognition activity, reward spending, participation rates, and survey results for their teams. This decentralized access promotes accountability and enables localized interventions without compromising data security.
Q: Does Xoxoday employee recognition tool have the ability to provide insights and dashboards on employee engagement trends, top recognizers, and milestones celebrated?
Yes. The Xoxoday R&R solution offers dashboards and analytics tailored to different user roles:
Senior Executives: High-level dashboards summarizing recognition activity, adoption rates, and overall program impact to support strategic decisions.
Managers: Team-level trends, including top recognizers, frequently appreciated employees, and engagement patterns.
HR Leaders: Insights across departments, locations, and employee segments to identify gaps and drive program effectiveness.
Program Administrators: Detailed reporting on recognition activity, reward usage, milestone celebrations, and budget performance.
These real-time insights help stakeholders maximize program impact and employee participation.
Q: Does Empuls give insights into employee engagement and the effectiveness of recognition initiatives?
Yes. Xoxoday’s employee engagement solution provides robust analytics and reporting to monitor and optimize engagement and recognition programs. The platform tracks metrics such as recognition frequency, participation rates, and reward redemption trends, while analyzing the impact of recognition on morale, retention, and performance. Users can access:
High-level dashboards with graphs, charts, and heatmaps
Customizable reports with filters for department, location, time period, and demographics
Trend analysis to identify participation patterns, top performers, recognition gaps, and program adoption
Segmentation and period comparisons, with exportable reports in multiple formats
Q: Does the Xoxoday employee engagement solution support creation of custom reports and dashboards with flexible filters and data slicing options?
Yes. The platform provides robust customization options for reports and dashboards. Users can:
Configure attributes, conditions, and display parameters to generate tailored views.
Build dashboards with filters, trend parameters, and data segmentation by department, geography, tenure, role, and more.
Pre-configured dashboards are available at individual, team, and organizational levels, and can be adapted further with support from the Xoxoday implementation team.
Q: Does Xoxoday reporting tool have an analytics module to support predictive analysis for future planning?
Yes. Xoxoday’s analytics module provides comprehensive reporting and insights for predictive planning. Key features include:
Executive Summary Dashboards: High-level overviews for Senior Executives.
Team Performance Reports: Manager insights on team recognition trends and engagement.
Program Adoption Reports: HR-level tracking of participation and engagement.
Comprehensive Reporting Suite: Detailed Program Admin reports on recognition, rewards, and budgets.
Additional analytics tools include:
Employee Net Promoter Score (eNPS) tracking and trends
Pulse surveys for real-time organizational feedback
Sentiment analysis to understand employee feedback
Engagement metrics on recognition and participation
Actionable insights for improving organizational culture
Q: How does your system provide analytics display for end users?
Xoxoday offers a structured analytics framework with pre-configured dashboards for all stakeholder levels:
My Reports (Employees): Personal participation, recognition history, survey responses, and rewards earned.
My Team Reports (Managers): Team engagement, recognition frequency, survey response rates, and performance indicators.
My Organization (HR & Leadership): Macro-level analytics including engagement trends, survey scores, adoption metrics, and recognition equity.
Raw data reports include awards issued, nominations, redemptions, budget usage, core values adoption, leaderboard activities, service awards, survey responses, and platform access logs. Reports can be exported and filtered by department, location, tenure, or other attributes.
Q: How will the effectiveness of the program be measured?
Program effectiveness is measured using quantitative and qualitative metrics:
Employee Participation Rates: Usage trends, feature engagement (recognition, surveys), and social interactions.
Feedback Surveys: eNPS, pulse, and lifecycle surveys to track sentiment and engagement drivers.
Retention Trends: Analytics correlating recognition with retention, analyzing attrition risk patterns.
Organizations can also run 360° feedback and manager effectiveness surveys to assess leadership impact and engagement quality. This framework enables HR to make strategic, data-driven adjustments in real time.
Q: How will the success and ROI of the program be tracked and evaluated? What about recognition trends?
The Xoxoday R&R tool enables organizations to measure ROI and program success through comprehensive dashboards and reports that cover participation, recognition behavior, and reward utilization.
Core tracking components:
Recognition Activity Reports: Show trends such as top recognized employees, alignment with core values, peer-to-peer vs. manager-led recognitions, and team-level performance.
Reward Utilization Reports: Analyze redemption patterns, budget usage, top categories, and spend behavior across departments or geographies.
Program Adoption Reports: Track usage across employee cohorts, locations, and business units, highlighting participation gaps.
Audience-specific dashboards:
Executives: High-level strategic insights on engagement, ROI, and budget alignment.
Managers: Visibility into team recognition contributions and disparities.
HR/Admins: End-to-end data on award issuance, budget forecasting, and nomination cycles.
Q: What reporting and monitoring capabilities does Xoxoday offer for tracking recognition activity and points usage?
The platform provides real-time dashboards and detailed reports to monitor recognition activity and reward points across the organization.
Points Given/Used: Dashboards display distributed vs. redeemed points, with filters for individual, team, department, or time period. Visualizations include bar charts, trend graphs, and heatmaps.
Points Available/Unused: Tracks remaining points per employee or group, with nudges and automated reminders to encourage redemption before expiry.
Recognition Status of Team Members: Managers can see who has given or received recognition, participation frequency, type, and engagement trends. Activity tags highlight active and inactive users for timely interventions.
Communication Tools: Built-in messaging templates and automated reminders allow managers to encourage recognition among low-participation groups.
This 360-degree view supports recognition equity and promotes a culture of continuous appreciation.
Q: Can the platform track individual employee participation in the reward program?
Yes. Xoxoday logs recognitions given and received for each employee and presents these insights through intuitive dashboards. Managers can filter data by time frame, recognition type, or team, and export reports for further analysis. This helps identify top performers, low-engagement segments, and participation trends over time.
Q: Does the system provide an easy-to-use solution for employees, managers, and administrators?
Yes. Role-based dashboards provide tailored access:
Administrators: Track and manage recognition events, approve/reject nominations, and modify awards.
Managers: Oversee team engagement and reward utilization.
Employees: View personal reward history and redemptions.
The system supports automated workflows, transparent reporting, and full visibility throughout the recognition process.
Q: Does the platform offer predictive intelligence to guide recognition and prevent misuse?
Yes. Predictive intelligence in Xoxoday ensures program integrity and improves recognition quality:
Suggests appropriate awards and AI-assisted citations.
Monitors repetitive recognition patterns and flags employees receiving excessive rewards in short periods.
Detects duplicate nominations, favoritism, or quid pro quo behaviors.
Sends smart nudges to nominators to encourage fairness and balanced appreciation.
Q: How is the effectiveness of service delivery measured?
Xoxoday conducts structured monthly, quarterly, and annual program reviews in collaboration with the customer success team and program owners. Key Performance Indicators (KPIs) and success metrics are tracked for both platform usage and program outcomes. Quarterly business reviews evaluate targets versus achievements and guide strategy planning for ongoing program optimization.
Q: Can historical data be securely stored and retrieved for trend analysis?
Yes. The Xoxoday employee engagement solution enables secure storage and retrieval of historical data for in-depth trend analysis. Admins can access past engagement, recognition, rewards, and survey data to track progress, measure program effectiveness, and inform future strategies.
Q: Can admins access support data views beyond line of service, such as by SBU, key demographics, or usage by manager?
Yes. The Xoxoday employee engagement solution offers configurable admin access with detailed data segmentation. Admins can analyze usage and engagement metrics by strategic business unit (SBU), location, job level, department, or individual manager. This enables data-driven decision-making, highlights gaps in participation, and promotes inclusive recognition efforts across the organization.
Q: Can I get inter-departmental and inter-functional appreciation reports?
Yes, the Xoxoday R&R tool offers detailed analytics that allow you to track appreciation activity across departments, functions, teams, and locations. These reports provide a clear view of how recognition is being distributed within and between different groups, helping you assess collaboration, inclusion, and equity in your culture. The reporting dashboard highlights both who is giving and receiving appreciation, allowing leadership to uncover recognition gaps and intervene where needed. This ensures that your appreciation efforts are not siloed and truly foster a culture of cross-functional camaraderie.
Q: How do you track program effectiveness and prove ROI?
The Xoxoday employee engagement solution provides end-to-end tracking to ensure your recognition and engagement initiatives meet their intended goals. From the start, program objectives are configured in the platform, and progress is monitored via a robust reporting engine.
Key tracking mechanisms include:
Engagement Reports: Measure employee participation across recognition, gifting, surveys, and social feeds. Metrics include awards given, recognition types, team participation rates, and interactions on social feeds.
Survey Analytics: Evaluate employee sentiment with pulse surveys, eNPS, and AI-powered feedback summaries. These insights highlight engagement drivers and blockers in real time.
Budget Utilization Reports: Track how recognition budgets are used across teams and time periods to ensure programs are both active and cost-effective.
Heatmaps & Historical Trends: Visualize program performance at the department or team level, track progress over time, and identify areas for improvement.
Proving ROI:
Xoxoday links engagement data to business outcomes such as improved eNPS, reduced attrition, and higher participation. Leaders can access real-time dashboards, exportable reports, and AI-driven insights to evaluate program impact. With data on recognition trends, employee sentiment, and budget utilization, HR teams can clearly demonstrate the value of their engagement initiatives.
Q: Can recognition impact employee engagement and performance?
Yes. Xoxoday enables companies like Fenesta to measure the direct impact of recognition on engagement and performance through comprehensive reporting:
Recognition Activity Reports: Track the number, type, and trends of recognition given, top performers, and participation patterns.
Rewards Activity Reports: Monitor reward redemption, distribution, and popularity to evaluate program success.
Program Adoption Reports: Analyze adoption levels across departments, teams, and locations to identify gaps and improvement opportunities.
Employee Feedback & Surveys:
Measure engagement with eNPS, pulse surveys, polls, and quizzes at key lifecycle touchpoints.
Use AI-driven insights and data-backed action plans to address disengagement.
Benefit from automation, multi-device and multi-lingual support, and customizable survey templates.
Reporting & Insights:
Role-based dashboards ensure stakeholders access relevant reports securely.
Reports can be exported for deeper analysis or sharing.
Intuitive interfaces simplify data interpretation, enabling informed decision-making.
Overall, Xoxoday equips organizations to turn recognition data into actionable insights, improving employee engagement, performance, and program ROI.