Q. How does Xoxoday’s R&R solution personalize the associate experience across recognition and rewards?
Xoxoday’s employee recognition platform delivers a personalized associate experience with AI-driven insights, contextual nudges, and adaptive content across recognition and rewards:
Content Personalization
Tailored feeds & notifications based on recognition history and team engagement.
AI nudges for birthdays, work anniversaries, and milestones to prompt timely recognition.
Reward Personalization
Curated reward options based on past redemptions, preferences, and location.
Predictive suggestions like “You may also like,” event-based, and trending items.
Occasion-based gifting prompts tailored to associate interests.
Language & UX Personalization
Supports 20+ global languages.
Automatically adapts tone, UI, and communication style to associate geography.
Q. Does Xoxoday’s employee engagement solution allow filtering of data by department, team, or other organizational profiles?
A. Yes. The Xoxoday employee engagement solution enables advanced data segmentation, allowing reports to be filtered by department, designation, business unit, region, and more. Filters can be pre-configured during onboarding or updated later, aligning with your reporting hierarchy.
Q. Can Xoxoday’s R&R tool manage points for separated employees, including retention or reallocation?
Yes, the platform offers full flexibility to manage reward points for employees who exit the organization. Admins can choose to reallocate unredeemed points back to a central wallet, allow them to expire automatically upon exit, or even transfer them to the employee’s personal email for redemption. This ensures alignment with your company’s exit policies while maintaining compliance and budget control.
Q. Does Xoxoday’s R&R tool support platform customization and enterprise scalability?
Yes. Xoxoday’s R&R tool is built to be highly customizable and enterprise-ready.
Customization: Organizations can brand the platform with custom homepages, logos, login screens, email templates, and program terminology. Admins can also configure award workflows, automate milestones (like birthdays and service anniversaries), and set access controls by region, department, or role.
Scalability: Powered by a cloud-native, microservices-based architecture on AWS with Kubernetes auto-scaling, the platform ensures 99.99% uptime, enterprise-grade security, and the ability to scale seamlessly to millions of users worldwide—all included in the standard license, with no hidden costs.
Q. Can the system be branded to align with the company’s standards?
Yes. The Xoxoday employee engagement solution can be deeply customized to mirror your organization’s identity. You can tailor the platform with your logo, brand colors, URL, favicon, homepage banners, award and milestone images, and even rename the engagement or rewards program. This creates a seamless, familiar experience for employees while reinforcing brand alignment and cultural values.
Q. Are there any limitations on customizing the Xoxoday employee recognition platform?
Xoxoday’s employee recognition platform is built for flexibility and supports extensive customization across branding, workflows, reward catalogs, accessibility, user roles, and reporting. Most recognition-related customizations are supported directly within the platform. Requests beyond these standard capabilities are reviewed during the pre-sales phase and, if approved, included in the statement of work (SOW) with a defined implementation plan. Non-core customizations are limited to ensure platform stability and to maintain focus on fostering recognition and engagement.
Q. Can the Xoxoday employee engagement solution be tailored to meet our organization’s specific requirements, including adding or removing features?
Yes. Xoxoday allows organizations to tailor the solution to their unique needs. Features can be enabled or disabled to match business context, including automated workflows for recognition, rewards, and surveys configured by region, team, or policy. The global rewards catalog can be customized based on geography, brand preferences, or budget. Survey modules support editing templates, adding questions, adjusting rating scales, and modifying report formats. Visual branding—including logos, colors, and homepage layout—can also be personalized. Any deeper custom functionality can be scoped in collaboration with your Customer Success Manager or Implementation POC.
Q. How customizable is the platform? Can it support localized configurations such as region-specific awards or contests? Can this be managed internally, or is vendor support required? Is there an added cost for customization?
The Xoxoday employee engagement solution is highly customizable, supporting location-specific configurations, tailored campaigns, and segmented employee groups. Organizations can personalize branding, program names, bot persona, recognition workflows, and reward structures.
Admins can create a core program for all employees while customizing contests or awards for specific departments, locations, or business units. Rewards catalogs can vary by geography, and campaigns can target specific employee subsets.
All standard configurations can be managed internally via an intuitive admin dashboard, with no vendor intervention required. Admin training and onboarding support are provided. There’s no extra cost for standard configurations, while bespoke integrations are scoped and evaluated case by case.
Q. Can the homepage be customized with TEPL and PRAISE branding?
Yes, the homepage of the Xoxoday social intranet platform can be fully customized to reflect your company’s brand identity. You can include logos, color schemes, banners, and other brand-specific visuals such as TEPL and PRAISE, ensuring a consistent and immersive experience for employees across all touchpoints.
Q. Can tutorials be added on the portal?
Yes. The Xoxoday employee engagement solution lets you seamlessly add and distribute tutorials across your organization. Files, videos, or training materials can be uploaded to community groups or shared via Quick Links on the homepage, centralizing resources like onboarding guides, policy documents, and process walkthroughs for easy access.
Materials can also be pinned for visibility or shared in posts and announcements, ensuring knowledge is readily available, standardized, and discoverable. To know more, visit: Quick Links.
Q. Can we add banners on upcoming events or activities on the system?
Yes. Xoxoday’s social intranet platform lets you promote upcoming events, activities, and announcements by adding customizable banners directly to the system. Banners can include your brand elements and be scheduled for specific durations.
They increase awareness of organizational happenings—like wellness programs, training sessions, cultural days, or leadership talks—by making them visually prominent on the employee dashboard, boosting engagement and participation.To know more, visit: Branding.
Q. Can pop-up sliders on the landing page be set up as part of program customization in the Xoxoday employee engagement solution?
Yes. The Xoxoday employee engagement solution supports extensive interface customization, including pop-up sliders on the landing page.
Pop-ups can display announcements, engagement nudges, survey reminders, recognition prompts, or promotional content targeted to specific user segments. Admins control design, timing, frequency, and audience, ensuring communication is relevant and goal-aligned.
This feature helps drive participation, promote campaigns, and highlight new features, seamlessly integrating with your platform’s branding and user experience.
Q. Can you change standard texts to reflect company language and culture?
Yes, the Xoxoday employee engagement solution supports text customization across the platform. You can personalize standard labels, messages, and notifications to reflect your company’s tone of voice, internal terminology, and cultural nuances. This ensures consistent communication across all employee touchpoints.
Q. Can notification content be configured, including branding, text, header, body, and footer?
Yes. Xoxoday’s Employee Engagement and R&R platform allows admins to fully configure email and in-app notification templates, including headers, footers, body content, and visual branding elements. This ensures consistent, on-brand communication that reflects your organization’s tone and design.
Q. Can Xoxoday customize the tone and content of messages for different occasions?
Yes. Messages for onboarding, birthdays, cultural events, work milestones, and other occasions can be fully customized in tone and style. Admins can leverage generative AI to create context-aware, thoughtful content aligned with organizational values, with built-in moderation to ensure respectful and inclusive messaging.
Q. What types of notifications can be configured?
Xoxoday supports email, in-app, and push notifications, as well as notifications to third-party apps like Microsoft Teams, Slack, and mobile devices.
Q. Can notifications be customized, localized, and delivered in different formats?
Yes. Xoxoday’s Employee Engagement and R&R platform allows fully customizable notifications across email, SMS, and in-app channels. Notifications can be formatted in HTML for rich visuals or plain text for simplicity.
Admins have granular control over notification type, frequency, channels, and user preferences, ensuring timely and relevant updates. The platform supports over 100 languages for localization and translation, and notifications can be tailored based on user roles, actions, or engagement triggers—boosting participation in recognition, surveys, wellness programs, and more.