Overview
Q. How does Xoxoday ensure consistent recognition across the organization?
Xoxoday uses AI-led automation and prompts to drive fair and regular recognition. Our bot, Em, nudges managers and employees to recognize peers, highlights participation gaps, and provides insights into recognition patterns. With real-time reports, benchmarks, and reminders, recognition becomes a daily habit embedded in everyday workflows.
Q. How does Xoxoday help organizations design a recognition and rewards program that aligns with company culture and values?
Xoxoday takes a consultative approach, starting with goal and culture discovery sessions to understand what motivates your workforce. We then help define award types, recognition triggers, workflows, and reward formats based on best practices and analytics. With training, change management, and continuous optimization using participation and sentiment data, your R&R program becomes culturally embedded and business-aligned — driving measurable gains in engagement, retention, and satisfaction.
Q. How does the rewards methodology work? Can the platform be customized?
Xoxoday follows a hybrid rewards methodology — blending proven best practices with flexibility to reflect your culture. The platform includes built-in engagement enablers like nudges, award suggestions, and recognition prompts to drive participation. At the same time, it offers deep customization for award categories, workflows, branding (badges, icons, pages), and reward types. Whether you use the built-in approach or your own framework, Xoxoday ensures consistent adoption and cultural alignment.
Q: What is the average employee adoption rate for the platform across your customer base?
The Xoxoday employee engagement solution sees an average adoption rate of 65% to over 90%, depending on organization size, internal communication effectiveness, and change management support. Higher adoption is typically achieved through strategic launch planning, timely nudges, branded interfaces, and strong internal champions supported by the CSM team.
Q: What is the average monthly recognition count per employee across your customer base?
On average, each employee receives three recognitions per month through Xoxoday’s employee recognition platform. With a customer base that actively uses peer-to-peer recognition, milestone awards, and automated nudges, the platform facilitates over 60,000 recognition moments monthly. This steady flow of appreciation helps reinforce positive behavior, boost morale, and strengthen team cohesion.
Q: What is the ratio of monetary (points-based) to non-monetary (no points) recognitions on your platform across your customer base?
Monetary (points) recognitions contribute 68% and non-monetary (core values and positive attributes) recognitions contribute 32% to our book of business.
Monetory Reward
Q. How can monetary rewards be distributed in bulk?
Monetary awards can be distributed in bulk by uploading a CSV file. Monetary rewards can be distributed efficiently at scale by uploading a CSV file containing employee details and corresponding award amounts. This streamlined method reduces administrative overhead and ensures timely recognition of employees.
To learn more, please visit: Awards and Core Values.
Q. Who can allocate monetary reward budgets?
Reward budgets can be allocated to specific roles such as supervisors, department heads, admins, or designated wallet owners. Organizations can set up workflows to define the frequency and timeline for budget allocations, allowing for both one-time and recurring distributions. Automated processes ensure accuracy and consistency, while administrators retain control over budgets and approvals.
To learn more, please visit: Reward Budget Automations.
Q. How should cross-functional nominations, whether individual or group, be approved? Should this be done by an admin or reviewer?
Cross-functional nominations, whether for individuals or teams, are typically managed through a configurable workflow that routes approvals to designated approvers—such as admins, reviewers, or managers—based on your organization’s policies.
Xoxoday’s platform allows organizations to define:
Who can nominate employees or teams
Who reviews the nominations
Who approves the awards
This ensures transparency, fairness, and alignment with internal governance structures. Automated workflows reduce manual effort by nudging the right approvers and keeping nominations on track. By customizing these approval flows according to recognition policies, organizations can foster inclusivity, maintain equity across departments, and ensure timely recognition of achievements.
Q. How can I distribute monetary rewards in bulk using the Xoxoday R&R tool?
The Xoxoday R&R tool allows administrators to distribute monetary rewards at scale using a simple and efficient bulk upload process. You can upload a CSV file containing recipient details, reward values, and reasons for recognition. This enables mass awarding without manual entry for each individual. Once the file is uploaded, the platform automatically processes the rewards and notifies recipients. This feature is particularly useful for periodic campaigns, performance bonuses, or festive gifting at scale. Learn more here: Awards and Core Values.
Q. Who can allocate monetary rewards in the Xoxoday R&R tool?
The Xoxoday R&R tool provides flexible permission controls for managing monetary rewards across the organization. Admins can assign reward budgets to supervisors, department heads, or designated wallet owners, empowering them to distribute rewards directly to their teams.
The platform also supports automated workflows for budgeting, allowing organizations to define reward cycles, set frequency and timeline rules, and establish spending limits. This ensures a structured, transparent, and accountable process for allocating monetary rewards while maintaining oversight and compliance. Learn more here: Awards and Core Values.
Non-monetory rewards
Q. Does Xoxoday’s employee recognition platform support uploading files, photos, or media during the rewarding process?
Yes, Xoxoday’s employee recognition platform supports uploading files, photos, or media while rewarding employees. This enables richer, more personalized recognition moments.
Q. Does Xoxoday’s employee recognition platform support mass or group non-monetary rewarding?
Yes, Xoxoday’s employee recognition platform fully supports mass or group non-monetary rewarding. This enables organizations to recognize multiple employees simultaneously for achievements, milestones, or contributions without monetary rewards, helping to foster a culture of appreciation at scale.
Q. Can non-monetary rewards be given by anyone, regardless of department, role, or seniority? Is approval required?
Yes. Non-monetary rewards can be shared by any employee, across departments, roles, seniority levels, or business units. The purpose of non-monetary recognition is to create an inclusive culture where everyone can acknowledge the contributions of their peers.
Typically, these awards do not require prior approval, allowing employees to recognize others instantly and authentically. This immediacy encourages meaningful appreciation, strengthens team morale, and fosters collaboration.
By design, non-monetary recognition programs are easy to use, ensuring that recognition happens in the moment without administrative hurdles, making appreciation a seamless part of everyday work life.
Q. Does the platform support a dropdown option to select a badge, and can value statements appear as a dropdown for each badge or award?
Yes. The platform provides an intuitive dropdown menu for selecting badges during the recognition process, making it easy for employees to navigate and choose the appropriate recognition.
Each badge or award can also have associated value statements that appear in a dropdown, helping ensure that recognitions are aligned with organizational values and core behaviors. This makes it simple for employees and managers to reinforce the behaviors and outcomes that matter most.
Administrators have full flexibility to create, manage, and display badges and value statements, while automation features help streamline recognition workflows. Together, these capabilities promote consistency, inclusivity, and more meaningful recognition experiences across the organization.
Q. Can any employee, regardless of department, role, cadre, or business unit, give non-monetary rewards?
Yes, non-monetary rewards can be given by any employee across the organization, regardless of their department, designation, or business unit. This democratized approach to appreciation encourages peer-to-peer recognition and fosters a culture of inclusivity and positive reinforcement.
Does non-monetary recognition require approval before being issued?
No, non-monetary rewards do not require any approvals. Employees can directly appreciate their peers without delay. This frictionless process increases participation and helps build a spontaneous, recognition-rich culture.
Budget
Q. Can Xoxoday's R&R tool create multiple budgets and configure them based on budget type (e.g., global, org, country, manager, employee, number of subordinates)?
Yes, Xoxoday's R&R tool provides comprehensive budgeting capabilities. Organizations can set up and manage budgets at multiple levels—global, regional, departmental, managerial, or individual. The platform supports role-based access, automated point allocation, and detailed budget tracking, ensuring transparency, accountability, and adherence to spending limits.
Q. How does Xoxoday’s employee engagement solution support the setup, tracking, and top-up of budgets across countries, units, and award types?
A. Xoxoday’s employee engagement solution provides organizations with flexible and scalable budgeting controls for recognition programs across geographies, business units, and award types. Budgets can be set up at global, country, BU, department, or award-type levels, with role-based allocation to HRBPs, managers, or department heads. Allocation cycles — monthly, quarterly, or annually — can be customized with adjustable caps.
The platform ensures transparency through real-time dashboards that track utilization by geography, unit, or program, along with automated alerts for low balances or overspending. Comprehensive audit logs and transaction summaries support financial governance and compliance. For top-up management, budgets can be replenished manually or through predefined triggers, with separate wallet funding by location, unit, or campaign type. Admins maintain full control over visibility, access, and usage.
Q. Can we allocate R&R budgets across business units and track utilization?
Yes. Xoxoday’s R&R tool provides granular budget management with allocation and tracking at multiple organizational levels.
Budget Allocation
Allocate budgets at BU, department, geography, or award-type level.
Distribute ownership to BU heads, HRBPs, or managers with set limits and validity periods.
Segment budgets by award category for tighter control.
Utilization & Tracking
Real-time dashboards show budget usage across units, locations, and teams.
Filters allow tracking by BU, geography, or award category.
Automated alerts notify admins when budgets run low.
Downloadable reports ensure financial governance, audits, and compliance.
This structured approach ensures budgetary discipline while empowering each unit to recognize employees consistently and on time.
Q. Can you describe the system of checks and balances you have with points-based programs to ensure appropriate use of budgets and equity across recognition types?
Xoxoday’s R&R tool enforces strong checks and balances to maintain budget discipline and fairness in recognition.
Checks & Balances Framework
Budget Controls: Budgets are allocated top-down (company → BU → managers) with limits, award-type mapping, and validity periods.
Approval Workflows: Multi-level approvals ensure high-value or sensitive awards are properly governed.
Abuse Detection: The system flags patterns like quid pro quo or favoritism and surfaces reports for admin review.
Intelligent Nudges: Data-driven reminders encourage equitable recognition across all team members.
Comprehensive Reporting: Dashboards track utilization, recognition frequency, and value adoption trends for transparency.
Program-related finance
Q. Are credit card payments processed through the software, website, or app?
No. Xoxoday’s solutions do not capture or process credit card information directly. All payments are securely handled through PCI-DSS compliant payment gateways or providers (e.g., Stripe), ensuring data privacy and compliance.
Q. When will the payments for points be charged? For example, will charges be applied when points are assigned to employees or when they are redeemed?
Xoxoday R&R tool offers complete flexibility in billing preferences. Customers can choose between billing on issuance or billing on redemption. We strongly recommend the billing on redemption model, as it ensures there is no breakage of points, avoids locking customer capital, and significantly reduces program costs. With this model, charges are applied only when employees redeem their points, not when points are assigned. This approach ensures transparency, cost efficiency, and a seamless financial experience for large-scale programs.
Q. Does the system offer a cost-of-living adjustment function to ensure parity in rewards across the globe?
Yes, the Xoxoday employee recognition platform offers a built-in Cost of Living Index to help organizations maintain parity in rewards for their globally distributed teams. This feature allows you to set up equitable rewards by factoring in the varying costs of living across different regions. This is especially valuable for companies aiming to create inclusive, balanced, and motivating reward strategies across multiple geographies.
Q. Can the Xoxoday R&R tool define budgets, award points, and approval workflows to manage awards effectively?
Yes. Xoxoday’s R&R tool enables precise budget and award management with:
Budget Definition: Set maximum budgets for award categories or service lines and track real-time utilization.
Award Points Configuration: Pre-define points per award type, level, or category for consistency and transparency.
Approval Workflows: Enforce departmental or service-line budget limits; trigger exception approvals when thresholds are exceeded to ensure accountability.
Q. Does the system support automatic monthly budget allotment for rewards?
Yes, the Xoxoday R&R tool includes an automated budget allotment feature. Admins can set monthly, quarterly, or annual cycles for reward budgets that get automatically distributed to departments, managers, or roles as per configuration. This ensures timely availability of reward points and promotes consistent engagement.
Q. What transaction volume can Xoxoday’s employee recognition platform handle, including seasonal peaks? How large is the largest client?
Xoxoday’s platform is built for global scale:
High Throughput: Handles 500,000 reward transactions per minute under normal conditions.
Peak Capacity: Can manage 2–3 million requests per minute during seasonal peaks.
Fast Processing: Over 90% of requests complete in under 700 ms; 99% under 1.5 seconds.
Largest Deployment: Supports clients with up to 50,000 employees across 40+ countries.
This ensures smooth, reliable performance even during high-demand periods.
Q. Do employees have to pay shipping and handling charges when they redeem rewards on Xoxoday’s employee recognition platform?
No. The cost displayed for gift cards, merchandise, or any rewards on Xoxoday’s employee recognition platform includes all applicable taxes, shipping, and associated charges. Employees do not incur any additional costs when placing an order or redeeming their reward.
Q. Are employees charged additional fees such as duties, taxes, or tariffs when redeeming rewards on Xoxoday R&R tool?
No. Employees will not face any extra charges such as duties, taxes, tariffs, or hidden fees when redeeming rewards through Xoxoday R&R tool. All costs are included in the displayed price at the time of redemption.
Q. Does Xoxoday R&R platform support global purchasing power parity (PPP)?
Yes. The platform ensures equitable rewards worldwide using a built-in cost-of-living index.
Rewards reflect local economic conditions for fairness across geographies.
Multi-currency and multi-region deployment enable seamless administration globally.
Provides a consistent and meaningful employee experience, regardless of location.
Leaderboard
Q. How can top-performing and most-appreciated employees be showcased using Xoxoday’s employee recognition platform?
Xoxoday highlights high performers and appreciated employees through Custom Leaderboards and the Wall of Fame:
Custom Leaderboards:
Rank employees based on awards received, recognition points, or appreciation frequency.
Admins can define scoring rules and refresh intervals (weekly, monthly, quarterly).
Encourages healthy competition and transparent recognition.
Wall of Fame:
Dedicated space for awardees, recognitions, and milestone acknowledgments.
Interactive view allows employees to explore recognition history across teams.
Can be displayed on digital screens in lobbies, cafeterias, or during town halls.
These features maximize visibility, reinforce a culture of appreciation, and motivate employees to engage in recognition programs.
Notifications
Q. Does Xoxoday’s employee recognition platform notify managers and leaders about budgets, nominations, and eligibility status?
Yes. Xoxoday provides real-time visibility and alerts for managers, unit heads, and portfolio leaders:
Track available and utilized reward budgets
Receive smart nudges for pending or overdue nominations
Get alerts for pre-set budget thresholds and restrictions per team or department
Identify employees who have never been awarded
Access dynamic lists of eligible nominators and awardees
Monitor budget utilization trends and available balances
These notifications help maintain compliance, drive participation, and ensure recognition reaches the right people on time.
Q. What types of notifications does the platform support to encourage engagement and participation?
Xoxoday supports multi-channel notifications to keep employees informed and engaged:
Push notifications via mobile apps
In-app notifications for recognitions, birthdays, anniversaries, surveys, etc.
Email alerts for reward points, nominations, milestones, and survey participation
AI-powered nudges from Em, prompting users to log accomplishments, recognize peers, or engage in activities.
Engagement
Q: Can the platform allow running customizable campaigns aligned with organizational goals and value frameworks?
Yes, the Xoxoday employee engagement solution allows organizations to run highly customizable campaigns. Admins can create surveys aligned with company goals and core values by customizing templates, questions, rating scales, and data visualizations. Campaigns can also be automated and adapted to different employee segments, ensuring strategic alignment and meaningful participation.
Q: Does the platform allow for setting employee-specific or team-wide recognition goals?
Yes. Xoxoday’s employee recognition platform enables organizations to define employee-specific and team-wide recognition goals. Recognition programs can be customized by location, department, tenure, performance, or other business-defined eligibility criteria. This level of flexibility ensures that recognition is aligned with organizational values while being tailored to individual or team contributions.
Q: Does the platform benchmark any rating or participation scores externally and provide such results?
Yes. Xoxoday employee engagement solution provides external benchmarking using anonymized industry data and third-party engagement metrics. Benchmarking is available for metrics like eNPS, participation rates, reward redemptions, and employee recognition frequency. These insights are included in quarterly business reviews to help organizations assess their performance against industry peers.