Q. What types of organizations does Xoxoday serve with its employee recognition and engagement solutions? Do you cater to the full organization or specific business units?
Xoxoday serves 3,000+ organizations worldwide, from large enterprises to SMBs, with over 50 million end-users across 150+ countries. Our solutions are used across industries like IT, BFSI, retail, healthcare, manufacturing, education, and legal. Around 80% of enterprises deploy our platform company-wide, while 20% use it for specific units such as sales, HR, or operations.
Q. Does the Xoxoday employee engagement solution offer mobile accessibility for recognition and rewards?
Yes. The Xoxoday R&R platform provides full mobile accessibility to ensure recognition is seamless and accessible anywhere.
Key features include:
• Mobile apps: Fully featured iOS and Android apps allow employees to recognize peers, give awards, and redeem rewards anytime, anywhere. This ensures accessibility for distributed teams, frontline workers, and remote employees, making recognition part of the daily workflow.
• Push notifications: Real-time notifications keep employees informed about recognitions, milestone celebrations, and reward updates. These instant alerts encourage immediate participation and ensure no moment of recognition goes unnoticed.
With these mobile-first capabilities, organizations can drive higher participation rates, faster engagement, and stronger recognition culture across the workforce.
Q: What assessment services does the Xoxoday employee engagement solution provide to help influence corporate culture?
Xoxoday offers a comprehensive suite of culture assessment services that help organizations understand, measure, and shape their workplace culture.
Available services include:
• Employee Engagement Surveys: Pulse, eNPS, and lifecycle surveys (onboarding, exit, leadership, DEI, and more) with advanced sentiment analysis.
• Custom Survey Creation: Fully configurable surveys tailored to organizational needs.
• Real-Time Feedback Tools: AI-driven sentiment analysis and heatmaps for actionable insights.
• Benchmarking & Analytics: Track trends across departments, compare against historical data, and benchmark against industry standards.
• Action Planning: Built-in tools to convert insights into measurable initiatives that improve culture and engagement.
Q: What types of psychological counseling and mental health support does Xoxoday provide to employees?
Xoxoday’s wellness platform provides comprehensive psychological counseling services to support employee mental health, with multiple access points and professional support channels.
Support options include:
• Telephone counseling: Toll-free helpline available for planned sessions between 8 AM – 9 PM.
• 24/7 emergency support: Round-the-clock access to professional counselors via telephone for crisis intervention.
• Online counseling: Chat, e-counseling, and video sessions supported by a customized CRM system to ensure consistency, continuity, and quality of care.
Key features:
Multi-channel access: Employees can choose from phone, chat, or video sessions based on their preferences.
Flexible scheduling: Planned appointments are available during working hours, with emergency support available 24/7.
Quality assurance: A robust CRM system maintains continuity, tracks outcomes, and ensures measurable service quality.
Q. What capabilities are available with Xoxoday’s employee engagement solution?
Xoxoday’s employee engagement solution goes beyond recognition and rewards to offer:
Employee lifecycle rewards (from onboarding to retirement)
Wellness contests and rewards
Community groups for collaboration
Engagement, lifecycle, and custom surveys
Perks and benefits programs
Q. What are Xoxoday’s unique qualifications when it comes to rewards and recognition? How do you approach data, analytics, return on investment, and customer feedback?
Experienced team: Over 5 years of expertise in rewards and recognition, supporting 500+ organizations globally.
Mature product: Xoxoday employee recognition platform evolved over a decade, trusted by organizations of 30–35,000 employees across 80+ countries and 20+ languages.
Proven approach: Iterative improvement using the Deming principle to identify gaps, implement solutions, and refine programs.
Data & analytics focus: Track engagement, culture, motivation, rewards utilization, and SMART goal progress with benchmarking tools.
ROI measurement: Quantify impact on turnover, productivity, and overall business outcomes.
Actionable feedback loops: Customer success managers provide regular check-ins, business reviews, and program alignment support.
Q: What are your offerings for workforce not having access to system?
The platform offers multiple options for workforce segments without regular system access. Deskless employees can engage through the mobile app (iOS & Android), TV screens, kiosks, or shared tablets at the workplace. We also support QR code–based recognition, allowing participation without the need for computers or smartphones. Employees can log in using their email ID, mobile number, or employee ID, ensuring inclusivity and ease of access for all workforce types.
Q. Do you provide services, such as best practice recommendations, around budgeting for our program?
Yes, Xoxoday provides best practice recommendations for budgeting as part of both implementation and ongoing support. Our consulting team works with you to ensure your rewards and recognition program is successful while helping program admins manage spend effectively.
Q. Is Xoxoday’s employee engagement solution available on desktop, laptop, and mobile devices?
Yes, Xoxoday’s employee engagement solution is accessible across desktop, laptop, and mobile devices. This ensures employees can engage, recognize peers.
Q: How does the Xoxoday R&R platform sustain adoption and long-term usage?
The Xoxoday R&R platform sustains adoption and engagement through a structured and ongoing approach that blends communication, training, analytics, and continuous support.
Key strategies include:
• Customer Success Partnership: A dedicated Customer Success Manager (CSM) collaborates with your team to design tailored adoption strategies, including onboarding campaigns, awareness drives, and recognition nudges to boost early participation.
• Comprehensive Enablement: In-depth training, custom guides, and user toolkits are provided for both administrators and employees to ensure the platform is intuitive and widely used.
• Continuous Engagement: Analytics and dashboards track adoption, engagement, and usage trends, allowing for data-driven decisions.
• Ongoing Program Reviews: Monthly, quarterly, and annual reviews identify improvement areas and implement initiatives such as gamification, new reward catalogs, and AI-driven prompts.
Q: Can the Xoxoday R&R system identify bottlenecks or delays in the recognition process, and how are insights presented?
Yes. The Xoxoday R&R solution provides real-time visibility into process performance, enabling quick identification of bottlenecks or delays.
How It Works:
• Process Monitoring: Track nomination submission rates, review progress, and budget utilization in real time.
• Insightful Dashboards: Visual reports highlight participation trends and process health, enabling proactive interventions.
• Automated Nudges: The system sends reminders at critical points — such as program launch, review periods, and closing deadlines — to prevent drop-offs.
• Governance Reports: Additional reporting tools help monitor platform activity, prevent misuse, and ensure compliance.
These insights empower program managers to optimize workflows, improve turnaround times, and ensure program integrity.
Q. What differentiates Xoxoday from competitors?
Xoxoday’s employee engagement solution, Empuls, stands out through its powerful, customizable survey and feedback capabilities:
Customizable surveys and reports: Tailor surveys to fit the unique needs of your R&R or engagement program.
Empowering feedback: HR, People Managers, and employees can gather insights at multiple touchpoints, fostering a culture of continuous improvement.
Scientifically designed surveys: Ensure data reliability, validity, and anonymity while minimizing responder fatigue and bias.
AI-driven insights: Identify key themes, uncover deeper insights, and understand the ‘why’ behind employee responses with personalized conversations and follow-ups.
AI-assisted automation: Schedule and run surveys automatically at important touchpoints, saving time and effort.
Closing the feedback loop: Convert feedback into action using data-backed plans, assigning tasks to stakeholders and tracking progress for timely resolution.
Advanced reporting: Access sentiment analysis, benchmark data, engagement trends, and heatmaps to support targeted improvements and strategic planning.
Q. What is the recognition innovation and product functionality that your company is most proud of?
We take pride in the highly configurable, AI-powered recognition engine within the Xoxoday employee recognition platform. It supports multiple award types—monetary and non-monetary—and is backed by a global rewards catalog with over 10 million options across 100+ countries, 30+ categories, and 50+ currencies. Features like signal-based prompts, a personal recognition assistant, and automated award creation workflows ensure timely and inclusive recognition. Built on a modern microservices architecture, the platform enables rapid innovation and scalability without impacting performance.
Q. How does your solution help unify multiple, ad hoc, and homegrown recognition programs?
The Xoxoday R&R tool centralizes fragmented recognition programs into a single cohesive strategy. It offers:
Global consistency with local flexibility: Centralized award rules, budgets, and approval workflows while allowing team-level or location-specific initiatives.
Strategic alignment: Implementation includes discovery, cultural audits, and consulting to align with organizational values and existing rituals.
Automation and optimization: Features like cost-of-living adjustments, reward program automation, targeted communication, and custom award workflows ensure a unified, scalable recognition experience.
Q. How have you influenced the employee recognition experience through innovation and product development?
Xoxoday has transformed the employee recognition experience through several innovations in our platform:
User-friendly interface: Simplifies giving and receiving recognition, making the process intuitive for employees.
Customization options: Align recognition programs with organizational culture by personalizing badges, categories, and messages.
Integration with communication tools: Seamlessly recognize peers via Slack, Microsoft Teams, and other workflows.
Social recognition: Promote public appreciation to celebrate achievements, fostering a positive and collaborative environment.
Data analytics: Access insights on recognition trends, top performers, and program effectiveness to make data-driven decisions.
Q. What studies or research have influenced the product vision of your platform?
The Xoxoday employee engagement solution is built on a strong foundation of both in-house and third-party research. Its holistic engagement model empowers organizations to connect, listen, engage, and reward employees seamlessly. The product vision was shaped through:
Primary research: Brainstorming sessions and focus groups with HR and business leaders, including CHROs and CEOs.
Customer feedback: Insights gathered during sales and onboarding processes.
Secondary research: Global employee engagement trends and behavioral studies.
Built on the Deming principles of continuous improvement, the platform evolves continuously based on user needs and engagement data, ensuring features remain relevant and impactful.
Q. What types of industries typically use your platform?
Xoxoday employee engagement solution is industry-agnostic, designed to serve businesses of all sizes and sectors. Our clients span IT, BFSI, healthcare, manufacturing, retail, and more. Around 15% of our customer base is from the healthcare industry, but the platform’s flexibility makes it suitable for any organization looking to enhance employee engagement, recognition, communication, and wellbeing across their workforce.
Q. What are the relevant service offerings?
Xoxoday’s R&R solution provides comprehensive services for employee rewards, recognition, gifting, and engagement, helping organizations build a culture of appreciation. We partner with clients to design recognition frameworks that empower employees to live shared core values every day, driving motivation, engagement, and measurable business results.
Employees can receive social recognition, instant rewards, and choose meaningful rewards from a global catalog covering 100+ countries and 30+ categories, including e-gift vouchers, experiences, Amazon merchandise, custom items, flights, hotels, and charity donations.
Platform capabilities include:
Reward Types: Employee lifecycle rewards, peer-to-peer rewards (with approvals), on-the-spot rewards, performance-based rewards, leadership and nomination-based rewards, years-of-service rewards, wellness rewards, and employee referral rewards.
Social Recognition: Engagement leaderboards, eCards, appreciation feed, core value badges, award certificates, private recognition, non-monetary recognition, and reward-neutral offerings.
Reward Management: Budget management, leaderboard settings, multi-currency redemption, cost-of-living factor, custom-branded catalogs by country, reward cycle management, reward automation, exit employee rewards, and bulk rewards management.
Reports & Analytics: 50+ standard reports, including reward, budget, and redemption reports, values adoption trends, recognition trends, and award utilization.
Gifting & Incentive Management: Gift automation, gift certificates, bulk gifting, wishboard & yearbook, and employee gifting templates for onboarding, birthdays, weddings, baby showers, festivals, work anniversaries, retirements, and farewells.
Languages Supported: English, Arabic, French, Canadian French, German, Italian, Spanish, Filipino, Hindi, Indonesian, Japanese, Korean, Khmer, Malay, Dutch, Polish, Portuguese, Swedish, Thai, Turkish, Vietnamese, Mandarin (Simplified Chinese), Cantonese (Traditional Chinese), with additional languages available on request.
Q. What are Xoxoday’s qualifications and experience related to employee engagement survey delivery?
Xoxoday brings extensive global experience in designing and implementing employee engagement surveys across industries. Built on behavioral science principles, our platform enables organizations to understand the emotional and psychological drivers of employee engagement.
We deliver end-to-end survey programs including planning, implementation, real-time analytics, and post-survey action planning. Our consultants provide expertise in survey strategy, data interpretation, and follow-up initiatives, leveraging digital innovation to personalize experiences and drive impactful outcomes.
Note: We currently do not serve clients in the Canadian post-secondary education sector.
Q. What is the goal of using Xoxoday’s employee engagement solution in an institutional setting?
The primary goal is to understand and improve the overall employee experience. Xoxoday surveys provide insights across key workplace dimensions, such as:
Job satisfaction and communication effectiveness
Leadership trust and recognition fairness
Employee well-being and diversity
Innovation, workforce agility, empowerment, work-life integration, and environmental responsibility
These insights guide strategic actions to build a resilient, inclusive, and high-performing institutional culture.
Q. What is the recommended approach to drive institutional engagement using the Xoxoday platform?
Xoxoday recommends a multi-tiered engagement strategy:
Regular communication: Newsletters, digital town halls, and intranet posts to keep all stakeholders informed.
Inclusive decision-making: Participatory processes involving leadership, faculty, staff, and other units.
Cross-functional collaboration: Task forces for strategic initiatives.
Senior leadership engagement: Briefings and strategic planning sessions.
Employee participation: Transparent communication, multiple feedback channels, and recognition through rewards and visibility.
Q. What is Xoxoday’s experience in delivering global recognition and engagement programs?
Xoxoday has a proven track record of delivering high-impact global employee recognition and engagement programs across 150+ countries. The Xoxoday employee engagement solution enables ongoing recognition for everyday contributions, service milestones, and meaningful lifecycle events, helping organizations increase employee engagement, reduce turnover, and achieve better business results.
Our platform integrates seamlessly with internal HRIS and collaboration tools (Workday, MS Teams, etc.) and reinforces organizational culture, core values, and key employee behaviors.
Q. What are the key capabilities and proven outcomes of Xoxoday’s employee engagement solution?
Key capabilities of the Xoxoday employee recognition platform:
Everyday recognition (public & private)
Above and beyond recognition
Service anniversary milestones
Employee lifecycle moments that matter
Financial and non-financial rewards & incentives
Proven outcomes for clients using Xoxoday employee engagement solution:
62% of employees felt more connected and informed
90% of employees felt better recognized
98% say it fosters a culture of gratitude and appreciation
67% of companies report improved eNPS
87% of employees are less likely to leave
60% feel their company provides a more holistic workplace experience
Q. Are there any value-added services that set Xoxoday apart from competitors?
Xoxoday offers several value-added services that distinguish our employee engagement and recognition solution:
Global experience: We serve large global companies, including Western Digital, Nestle, and Alstom, demonstrating our ability to manage complex, large-scale programs effectively.
Modern tech stack: Our platform leverages the latest web and app technology with automated program administration, including automated greetings, budget distribution, nudges, and extensive customization to reflect your branding and strategic goals.
Proven impact: Clients have seen a 40% increase in communication, 25% improvement in retention rates, and 90% rise in employee engagement.
Wide redemption options: Access 20,000+ redemption options, covering 50 million+ products across 100 countries, with local relevance via cost-of-living adjustments and a global rewards catalog.
Customization and flexibility: Programs are tailored to meet specific organizational needs and evolve as requirements change.
Transparent commercial model: Xoxoday operates on a “Bill on Redemption” model—pay only for redeemed points, with no mark-up on rewards or shipping. Unused points can also expire, ensuring cost-efficiency.
Ongoing support beyond go-live: Our Customer Success team—including consultants and managers—supports program evolution, actionable insights, and optimizations. We provide comprehensive reports and analytics for employees, managers, and administrators, along with quarterly business reviews. 24/7 global support is available, with direct point-of-contact support for North American program admins (M-F, 8–8 EST).
These services ensure that your Xoxoday employee recognition program delivers continuous value, scalability, and measurable impact.
Q. What industry awards and recognitions has Xoxoday received in the past three years?
Xoxoday’s employee engagement solution has received notable industry recognition, including:
G2 Recognition: Consistently ranked as a Leader in 2021, 2022, 2023, and 2024 reports for Employee Engagement, Rewards, and Incentives.
Gartner Recognition: Featured in multiple reports, including Hype Cycle for HR Technology 2023, Hype Cycle for Hybrid Work 2023, Market Guide for Voice of the Employee Solutions™ 2023, and Innovation Insight: Digital Technologies Driving DEI Outcomes 2023.
Forrester: Identified as a key player in the channel incentives landscape.
Everest Group: Featured in the R&R Solutions PEAK Matrix® Assessment 2023.
These accolades highlight Xoxoday’s leadership and innovation in employee recognition and engagement solutions globally.
Q. Can you share examples of how other clients celebrate employee milestones and your recommended best practice approach?
Organizations leveraging the Xoxoday social intranet platform have adopted several effective strategies to celebrate employee milestones:
Virtual celebrations: Remote and hybrid teams use Empuls wishboards to post messages, images, and videos, which are compiled and shared as a celebratory collage.
Personalized gifts: Companies provide custom artwork, engraved items, or gift baskets tailored to an employee’s preferences or milestone events such as weddings or the birth of a child. Employees may also select gifts from a curated selection, adding a personal touch.
Company-wide recognition: Internal social networks or newsletters are used to announce and celebrate personal milestones, fostering a sense of community and belonging.
There is no one-size-fits-all solution. Xoxoday recommends a blended approach that combines these best practices with your organizational culture and employee preferences to maximize engagement and recognition impact.
Q. What scientific research informs Xoxoday’s wellness solution?
Awareness Drives Change: Self-monitoring of BMI, activity, and endurance improves outcomes (Transtheoretical Model; American Journal of Preventive Medicine).
Personalized Programs Work: Tailored exercise and stress management improve health metrics and mental well-being (JAMA; Psychological Bulletin).
Gamification & Rewards Motivate: Incentives and friendly competition drive engagement and healthy behaviors (Behavioral Economics; Journal of Medical Internet Research).
This evidence-based approach ensures employee well-being, engagement, and motivation across your workforce.
Q. What scientific studies have informed the design of Xoxoday’s wellness solution?
The Xoxoday wellness solution is grounded in scientific research and evidence-based practices:
Awareness Drives Change: Based on the Transtheoretical Model of Behavior Change, awareness of health metrics like BMI, endurance, and daily activity is key to improving outcomes (American Journal of Preventive Medicine).
Personalized Physical & Mental Well-being: Tailored interventions, including customized exercise, stress management, yoga, and meditation, significantly improve health and mental well-being (JAMA; Psychological Bulletin).
Motivation Through Rewards & Gamification: Incentives and gamification drive engagement and healthy behaviors, leveraging behavioral economics principles (Kahneman & Tversky; Journal of Medical Internet Research).
By combining these research-backed approaches, the Xoxoday wellness solution enhances employee well-being, engagement, and motivation while continually evolving with the latest scientific insights.
Q. How is Xoxoday’s solution delivered — on-premise or SaaS? Do customers use a shared or separate instance?
The Xoxoday employee engagement solution is delivered as a SaaS platform hosted on a secure public cloud. It operates in a multi-tenant environment, meaning customers share the platform instance, but each organization’s data is fully isolated using unique client-level encryption keys. This ensures scalability, security, and minimal infrastructure requirements.
Q. What is Xoxoday’s product development philosophy?
Our product philosophy is rooted in building a culture of appreciation at the workplace. The Xoxoday employee engagement platform has evolved by solving real challenges for over 470 global customers. We focus on delivering delightful employee experiences, anticipating underlying problems, and ensuring customers succeed in engagement and recognition initiatives. Products like our global rewards catalog complement Empuls, serving over 2,000 clients worldwide.
Q. What additional technologies, platforms, or reporting does Xoxoday leverage to provide value for clients?
The Xoxoday employee engagement solution uses multiple technologies and integrations to enhance employee recognition, engagement, and reporting:
AI Integrations: AI-powered support provides 24/7 assistance, automated workflows, guided product tours, and suggestions for recognition messages like birthdays or work anniversaries.
Sentiment Analysis: Leverages AI to summarize feedback and categorize it by sentiment, enabling actionable insights.
Native App Integrations: Seamless integration with Slack, Microsoft Teams, Microsoft Viva, Workday, SAP, Oracle, UKG, and Outlook improves adoption and ease of use.
Open APIs: Allows customers to push rewards and recognition data to third-party platforms, generate custom reports, and extend award/redemption functionality within intranet applications.
LinkedIn Integration: Employees can share recognition on their LinkedIn profiles, amplifying visibility and engagement.
These integrations and tools help clients optimise employee experience, track engagement analytics, and strengthen recognition culture globally.
Q. Does Xoxoday help customers measure the success of their recognition and rewards program?
Yes. The Xoxoday employee recognition platform emphasizes defining KPIs and success metrics before program launch. Our customer success team conducts regular reviews, including quarterly business reviews, to assess progress and plan improvements. This ensures the employee engagement and rewards program delivers measurable results and strengthens your recognition culture globally.
Q. What are the key features and capabilities of the Xoxoday employee engagement platform?
The Xoxoday employee engagement platform offers enterprise-grade features to enhance employee recognition, rewards, and engagement:
Configurable Award Types: Peer-to-peer, spot, service, values-based, nomination, and jury awards with customizable templates.
User Roles & Permissions: Role-based access for nominations, approvals, and admin actions.
Automated Workflows: Custom triggers, reminders, approval routing, and award announcements.
AI-Powered Recognition: Smart nudges, automated award creation, predictive analytics, and a Recognition Coach, including bias detection.
Extensive Rewards Marketplace: 8,000+ gift card brands, 100,000+ experiences, merchandise, charity options, and Amazon catalog integration.
Budget & Analytics: Real-time tracking of rewards budgets, nominations, redemption rates, and team-level usage insights.
Enterprise Integrations: Native support for HRMS (Workday, SAP), SSO, Microsoft Teams, Slack, Outlook, and more.
Multi-Device Support: Desktop, Android, iOS, and kiosk access for deskless employees, with multilingual and localized experiences for global teams.
These features enable organizations to streamline recognition programs, drive engagement, and reinforce a culture of appreciation.
Q. Can you share any innovative solutions your platform may offer now or in the future?
Yes. The Xoxoday employee recognition platform offers cutting-edge AI-powered innovations designed to enhance employee engagement, recognition, and rewards:
Agentic AI and Analytics
R&R Agent (Em): An intelligent in-flow assistant for rewards, recognition, support, and insights.
Personal Recognition Assistant: Sends smart nudges prompting weekly achievements and real-time manager recognition.
AI-Powered Insights & Predictive Analytics: Detects biases, skillsets, abuse patterns, disengagement trends, and attrition risks.
Recognition & Rewards Automation
Gamification & Leaderboards: Track learning completions, health challenges, and performance goals, integrated with LMS, ATS, and PMS.
Automated Award Workflows: Trigger awards for birthdays, anniversaries, project milestones, or performance achievements.
Custom Approval & Budget Workflows: Department-level workflows with panel voting options.
Enhanced User Experience
Integrations with Microsoft Teams, Slack, Outlook, HRMS, LMS, PMS, ATS, and health apps for seamless engagement.
Wall of Fame & TV Mode: Showcase achievements in offices or virtual dashboards.
Yearbook: Personalized digital keepsake highlighting employee journeys and milestones.
Global Rewards Marketplace: 10M+ options including travel, merchandise, and cash payout (India; global coming soon).
Hybrid Workplace Support
Enable external appreciation from clients or partners.
Kiosk & QR-Based Rewards: For non-desk workers, redeemable via supervisor-issued codes.
Multi-language support and WhatsApp integration for notifications and interactions.
These innovations ensure inclusive, real-time, and data-driven recognition, fostering engagement across desk and non-desk workers globally.
Q. How does Xoxoday R&R tool use industry best practices and benchmarking data to optimize recognition and rewards strategies?
The Xoxoday R&R tool leverages industry best practices and benchmarking data to help organizations optimize their employee recognition and rewards strategy. With experience serving over 3,000 global and local clients, Empuls provides actionable insights for multi-location programs.
Key elements include:
Benchmarking & Trends: Insights from the Employee Recognition & Rewards Trends 2024 Report, covering 4,087 companies globally, help reshape R&R strategies.
Data-Driven Reporting: A comprehensive suite of reports evaluates program effectiveness, enabling informed decisions.
Tailored Recommendations: Experts analyze existing recognition programs, compare them with Empuls frameworks, and co-create strategies aligned with organizational culture.
Industry Alignment: Collaboration with leaders like SHRM ensures benchmarks reflect the latest industry standards and best practices.
Q. How is Xoxoday reward and recognition solution impacting client HR KPIs?
The Xoxoday reward and recognition solution delivers measurable impact across key HR KPIs, helping global organizations like Corning enhance employee experience, reduce attrition, and drive manager accountability—all while automating manual processes.
Improved Employee Engagement
62% of employees feel more connected through social recognition feeds, community groups, and milestone celebrations.
AI-powered nudges and in-the-flow-of-work experiences via Microsoft Teams, Slack, and other platforms ensure continuous engagement.
Gamified campaigns and automated nudges create recurring moments of connection across teams.
Reduced Attrition & Higher Retention
87% of employees report they are less likely to leave after platform adoption.
Recognition tied to values, milestones, and achievements builds emotional connection and loyalty.
Automated service awards and real-time appreciation programs reinforce a culture of recognition.
Increased Manager Involvement & Accountability
Real-time dashboards show team-level recognition activity, recognition gaps, and budget utilization.
AI-powered insights from Em, the personal recognition assistant, guide managers to act timely and inclusively.
Frontline managers engage more effectively, improving overall people interactions.
Measurable Uplift in eNPS & Organizational Sentiment
67% of organizations see improved eNPS scores with integrated pulse, lifecycle, and eNPS surveys.
AI-generated sentiment insights allow HR to act quickly on feedback.
Benchmarking dashboards track team- and region-wise eNPS for targeted interventions.
Automation of Manual HR Workflows
Automates reward cycles, milestone and holiday greetings, service awards, and budget tracking.
HR teams report up to 150% reduction in manual admin tasks, freeing time for strategic initiatives.
Q. What is Xoxoday R&R solution’s recognition strategy, and how does it stand out from competitors?
Xoxoday R&R solution empowers organizations to run effective rewards and recognition programs that foster a culture of appreciation, motivate employees, and maximize ROI from HR tech investments and reward budgets.
Key Differentiators:
Multi-Platform Access: Web, mobile, Microsoft Teams, Slack, and HRMS/SSO integrations ensure recognition happens where work happens.
Democratic Recognition: Peer awards and non-monetary recognition supported by AI-driven nudges promote fairness and inclusivity.
AI-Powered Insights: Guides leaders to deliver frequent, equitable recognition with manager-level reward budgets.
Public Recognition: Celebrate achievements of employees, partners, vendors, and clients.
Global Equity: Cost of Living Index ensures fair rewards across international teams.
Unified Reward Management: Single dashboard to manage multiple award cycles seamlessly.
Social & Cultural Features: Wall of Fame, Wishboards, Central Recognition feed, milestone celebrations, and Yearbook for service anniversaries.
Instant Gratification: Access to a global rewards catalog covering digital, experiential, and tangible options in 100+ countries.
Q. What out-of-the-box (OOTB) and customized features does Xoxoday R&R offer?
Xoxoday R&R tool combines powerful out-of-the-box capabilities with flexible customization to meet diverse organizational needs.
Out-of-the-box (OOTB) Features:
Configurable home page and widgets for quick access
AI-driven skill mapping from recognition messages
AI-generated reports and performance insights
Team engagement dashboards for managers
Achievement-based awards and self-nominations
Mobile-first recognition for blue-collar workforce via QR codes
ROI-focused reports with predictive retention analytics
Reward abuse detection and reporting
Global cost-of-living adjustments for fair rewards
Customizable global reward catalog
Customized Features:
Localized gifting for seasonal and cultural preferences
Region-specific taxation and compliance reporting
Tailored recognition and approval workflows
Deep customization of reward catalogs by business unit
Flexible reward configurations aligned with internal policies
Q. Can Xoxoday provide analytics across multiple dimensions like MoM, QoQ, YoY, or unit and region-wise?
Yes. Xoxoday’s employee recognition platform delivers robust analytics and trend reporting across various dimensions to help organizations track engagement, ROI, and recognition equity.
Time-based metrics:
Month-over-Month (MoM)
Quarter-over-Quarter (QoQ)
Year-over-Year (YoY)
Organization-based filters:
Department or unit-wise
Region-wise
Customer-wise (service industries)
Project-wise or tag-based
HR segmentation (role, tenure, level)
Key insights provided:
Participation and engagement trends
Budget utilization and efficiency
Recognition fairness and equity
Additionally, Customer Success Managers provide expert guidance through health checks, adoption gap analysis, and strategic recommendations. This combination of real-time analytics and human intelligence ensures your rewards and recognition program continuously evolves, remains impactful, and aligns with business objectives.
Q. Does Xoxoday’s employee engagement solution support secure user login, account creation, and deactivation?
Yes. Xoxoday’s platform ensures secure and efficient user management:
Secure login: Authentication via username and password.
Bulk account management: Administrators can upload or deactivate users in bulk using .csv or .xlsx files.
Data transfer security: Supports SFTP/FTP for safe account provisioning and deactivation.
HR system integration: Seamless onboarding/offboarding aligned with existing HR workflows.
Q. How does Xoxoday manage multi-country and multi-currency reward points, redemptions, and taxation?
Xoxoday’s employee recognition platform enables organizations to run global rewards programs with precision and fairness:
Multi-country point allocation: Configure point values per country using built-in Cost of Living Adjustments (COLA) to ensure equitable rewards.
Localized redemptions: Points retain fixed value while rewards are displayed in the employee’s local currency based on time zone or IP.
Employee mobility: When employees move between countries, HRMS integration automatically recalibrates points and updates applicable reward catalogs.
Tax compliance: Country-specific reward taxation reports are payroll-compatible, with taxes calculated per local regulations and integrated into payroll systems as needed.
Q. How are Xoxoday’s advisory services tailored for diverse industries and company sizes?
Xoxoday’s R&R advisory services follow a consultative, industry-agnostic approach, adapting to organizations of all sizes and sectors:
Discovery & Customization: Deep-dive sessions assess company culture, business goals, and expectations to design tailored reward, recognition, and engagement programs.
Best Practices & Data-Driven Guidance: Leverage industry benchmarks and proven frameworks to optimize program configuration.
Comprehensive Support: Includes white-glove onboarding, training, and change management to ensure smooth adoption.
Continuous Optimization: Dedicated customer success managers monitor usage, provide insights, and adjust programs as business priorities evolve.
Q. How has Xoxoday used innovation to advance its R&R solution?
Xoxoday’s employee recognition and engagement platform leverages cutting-edge innovation to transform rewards and recognition (R&R) programs:
AI-Powered Insights: Skill mapping, sentiment analysis, and predictive analytics help organizations identify talent, measure recognition impact, and optimize engagement strategies.
Smart Recognition Recommendations: The Recognition Coach suggests peers to appreciate based on achievements and activity, enhancing the reach and credibility of recognition.
Dynamic Reward Valuation: Cost-of-living adjustments ensure equitable rewards for global teams.
End-to-End Automation: Milestones like service anniversaries, performance rewards, and wellness incentives are seamlessly executed, integrated with HRIS, PMS, and LMS systems.
Social & Peer Recognition: Interactive feeds, value badges, custom citations, and branded messages create a vibrant, culture-driven recognition experience.
Gamification & Engagement: Leaderboards, badges, and participation-based challenges encourage healthy competition and boost employee motivation.
Q: What automation features are available in the Xoxoday R&R platform to reduce manual tasks?
The Xoxoday platform includes extensive automation capabilities to minimize manual effort and streamline engagement program management.
Key automation features:
• Automated Scheduling & Notifications: Pre-schedule events like birthdays, anniversaries, and milestones with automated reminders.
• Follow-Up Automation: Trigger nudges for incomplete recognitions, pending approvals, and unredeemed rewards.
• AI-Powered Documentation: Auto-generate recognition messages, certificates, badges, and reports.
• Smart Workflows & Approvals: Configurable routing and escalation ensure approvals reach the right stakeholders automatically.
• Analytics & Reporting Automation: Generate and deliver dashboards and reports on weekly, monthly, or quarterly schedules.
• Collaboration Tool Integrations: Seamlessly connect with Slack, MS Teams, and Outlook to automate reminders and recognition posts.
Q. Does Xoxoday support performance management, employee surveys, well-being, learning, and celebrations?
Xoxoday’s employee engagement solution complements existing performance management, learning, and well-being initiatives. While it does not replace dedicated PMS or LMS systems, it integrates seamlessly to connect recognition and rewards with performance and development goals. Organizations can run AI-driven eNPS, pulse, and lifecycle surveys, gaining actionable insights and reports. Well-being is supported through integrations with wellness apps and flexible benefits like Lifestyle Spending Accounts. In addition, the platform automates celebrations for key milestones such as birthdays, work anniversaries, and long service awards, helping organizations foster a holistic culture of recognition and engagement.
Q. From which countries does Xoxoday source and fulfill awards?
The Xoxoday R&R platform sources and fulfills rewards from over 150 countries through a global network of local vendors. This ensures faster delivery, lower logistics costs, and compliance with regional tax and import regulations. Standard digital rewards, including gift cards, experiences, merchandise, and prepaid cards, are typically fulfilled locally, while custom-branded merchandise is handled according to regional specifications and shipping requirements.
Q. Is there a forum for customers to share best practices?
Yes, Xoxoday encourages knowledge sharing through webinars, virtual and in-person meetups, and customer-exclusive events. These forums allow clients to exchange best practices, success stories, and implementation strategies. Invitations are extended based on location and relevance, with most events offered free of charge and select specialized workshops carrying a nominal fee. Customers can also provide feedback directly within the platform, influencing product roadmap decisions. Additionally, best practice guides, research insights, and actionable documents are regularly shared to help teams maximize the impact of their engagement initiatives.
Q. How does Xoxoday evaluate existing employee recognition programs and recommend improvements?
Xoxoday’s experts conduct a thorough analysis of existing recognition programs, benchmarking them against proven frameworks and industry best practices. The evaluation ensures program goals align with business outcomes and organizational culture. Based on this assessment, a customized R&R strategy is co-created, leveraging behavioral science to enhance engagement, motivation, and employee experience. Xoxoday supports the program from strategy through execution, ensuring long-term scalability and meaningful impact on workforce performance and retention.
Q: Does the Xoxoday employee engagement platform support monthly or bi-weekly campaigns to drive participation?
Yes. The Xoxoday employee engagement solution supports regular content-driven campaigns to keep employees engaged and informed.
Key features include:
• Bi-weekly content pushes: Engaging content is shared with employees every week to maintain awareness and momentum.
• Interactive campaigns: Includes challenges, quizzes, storytelling formats, and more to encourage participation.
These ongoing campaigns are designed to sustain engagement, boost awareness, and strengthen cultural alignment across the organization.
Q: How does Xoxoday manage program risks, escalations, and business review processes?
Xoxoday’s account governance process ensures proactive issue management and structured oversight.
Oversight responsibilities include:
• Risk and issue escalation: Identifying, escalating, and tracking program risks, followed by root-cause analysis and corrective actions.
• Business reviews: Coordinating and scheduling monthly, annual, and ad hoc reviews while compiling metrics data.
• Meetings & communication: Organizing regular teleconferences or virtual meetings to resolve issues requiring client input.
• Ad hoc support: Scheduling urgent meetings as needed to address critical matters promptly.
Q: How does the Xoxoday platform handle performance reporting and service-level accountability?
The Xoxoday platform complies with comprehensive reporting and service-level requirements to ensure transparency, accountability, and continuous improvement.
Performance Reporting and Metrics
Monthly, quarterly, and annual performance reports on Statement of Work (SoW) requirements, service guarantees, and issue resolution metrics.
Clear explanations provided for any service deviations or failures, along with root-cause analysis and resolution steps.
Specific performance reporting cycles and requirements are established during implementation to align with enterprise expectations.
Action Plans and Continuous Improvement
Mutually agreed action plans are developed for any performance below acceptable levels.
Status updates on action plans are shared during regular reviews, with ongoing adjustments as needed to improve outcomes.
If performance remains unsatisfactory, plans are reassessed and revised collaboratively to ensure measurable progress.
Continuous improvement initiatives are driven proactively, identifying opportunities for process enhancements and improved user satisfaction.
Escalation and Incident Management
Any escalation or error is reported within 24 hours (Monday–Friday).
A root cause analysis (RCA) is conducted, and a documented corrective action plan is shared to resolve the issue.
Service-Level Accountability
All performance metrics are tracked and reported on a scorecard, ensuring accountability under the Service Level Agreement (SLA).
Monthly, quarterly, and semi-annual reports are provided, with ad hoc reporting available on request.
Q: What is the corrective action plan process, and how does the Xoxoday platform ensure compliance with supplier obligations?
The Xoxoday platform complies with industry-standard Corrective Action Plan (CAP) requirements to ensure rapid diagnosis, resolution, and prevention of recurring issues. This approach is designed to help organizations meet contractual obligations, improve program reliability, and proactively manage risks.
Corrective Action Plan Overview
A Corrective Action Plan (CAP) is required from the supplier to diagnose the root cause of incidents, resolve related issues, and perform trend analysis to prevent future occurrences.
The seller commits to implementing appropriate resolutions to ensure recurrence prevention.
All CAP processes are aligned with standard Operating Level Agreements (OLAs), requiring supplier adherence and timely response.
Response Timeline and Deliverables
A written CAP response is expected within 2 business days of issue notification.
The CAP must include the following components (where applicable):
A brief description of the problem and/or issue.
A root cause analysis findings summary.
A summary of any known or potential impacts resulting from the failure.
A short-term plan outlining key actions and timelines to resolve the issue.
A long-term plan to ensure the issue does not reoccur.
A detailed resolution strategy to address the problem.
A trend analysis approach to proactively identify and mitigate future risks.