Empuls Reward Marketplace
Q: What kinds of rewards can be offered through Xoxoday’s employee marketplace?
Xoxoday’s R&R tool offers a globally diverse and customizable rewards marketplace, including:
Gift Cards: Digital and physical options across 8,000+ brands in over 100 countries.
Merchandise: 300,000+ items in electronics, fashion, home, and more.
Company Swag: Fully customizable branded merchandise with personalization options.
Travel & Experiences: Curated travel packages and experiences such as spa days, adventure sports, concerts, and dining.
This ensures meaningful rewards for every employee, regardless of location or motivation.
Q: Does the Xoxoday marketplace support filters to simplify product discovery?
Yes. Employees can sort and browse the rewards catalog using filters such as product category, country, price range, and points required for redemption. This makes it easy to find relevant rewards quickly and efficiently.
Q: How flexible is the Xoxoday R&R tool in localizing the rewards catalog and offering country-specific options, including multi-currency support?
Xoxoday’s employee recognition platform is globally inclusive and allows full localization of the rewards catalog. Organizations can curate country-specific offerings, and the platform supports redemptions in 50+ currencies, including AED, KRW, SAR, QAR, BHD, OMR, THB, MYR, INR, MXN, EUR, and USD. With 10M+ options across 150+ countries, the catalog ensures relevant and meaningful recognition for employees worldwide.
Q: Does the platform support country-specific offerings for the following countries: UAE, South Korea, Saudi Arabia, Qatar, Bahrain, Oman, Thailand, Malaysia, India, Mexico, Europe, USA?
Yes. Xoxoday supports all these countries with local brand catalogs, prepaid cards, and custom gifting options. Redemptions are available in local currencies, and catalogs are frequently updated to maintain regional relevance, ensuring a seamless and culturally appropriate reward experience.
Q: Who is responsible for managing the reward inventory on your platform, and what is your process and turnaround time for order fulfillment? Do you rely on a single shipping provider?
The reward inventory on the Xoxoday R&R tool is curated and managed by our in-house category and merchandising team. We ensure a rich variety of global and local options, including gift vouchers, branded merchandise, experiences, donations, and company swag. Xoxoday works with a trusted network of local and global fulfillment partners and merchants who handle processing and delivery.
Digital gift cards are delivered instantly, while merchandise and physical rewards are fulfilled within 2 to 14 business days depending on item availability and shipping destination. Shipping logistics are managed by individual vendors and are optimized for speed and coverage — we do not rely on a single shipping provider. Importantly, Xoxoday does not charge any markup on shipping costs, ensuring complete transparency for our customers.
Q: Does the Xoxoday R&R tool offer services like vouchers for travel, restaurants, events, or charity donations?
Absolutely. Xoxoday’s global rewards catalog includes vouchers for travel, dining, events, entertainment, wellness experiences, and more. Additionally, employees can donate their rewards to over 10,000 charity organizations globally. This wide spectrum of reward types ensures that employees find options aligned with their interests and values.
Q: Are both branded and unbranded products included in the employee recognition rewards catalog?
Yes, Xoxoday’s employee recognition platform offers a diverse mix of branded and unbranded products. Branded items include electronics, apparel, experiences, wellness products, and more from top global brands. Unbranded options include trophies, certificates, sustainable gifts, and personalized company swag. These can be tailored to your brand guidelines with custom messages, logos, and packaging.
Q: How frequently are new brand partners added to the Xoxoday marketplace?
New brand partners are added on a monthly basis. Xoxoday’s catalog team continuously integrates customer feedback, global trends, and competitive benchmarks to ensure the most relevant, in-demand brands are available in the catalog.
Q: How often is the rewards marketplace updated with new or replacement items?
The Xoxoday rewards marketplace is continuously enhanced. New products are added monthly via automated integrations (APIs), and existing offerings are refreshed based on popularity and user feedback. This ensures a dynamic, personalized, and engaging redemption experience.
Q: Is there an upcharge for "premium" gift cards, meaning users have less buying power for those vs. others?
Yes. Premium gift cards or gift cards equivalent to cash may carry an upcharge, which can slightly reduce buying power compared to standard options. Xoxoday ensures a broad selection of gift cards across price points so all employees can find meaningful rewards that suit their preferences and budgets.
Q: Does the platform support both physical and digital reward fulfillment, including gift cards, merchandise, and experiences?
Yes. Xoxoday supports both physical and digital rewards, including:
Digital gift cards in 100+ countries
Experiences in 50+ countries
Prepaid cards globally
Physical gift cards in select regions (e.g., India)
Merchandise in 60+ countries, including company swag and custom-branded items
All rewards are fulfilled through international and local vendors, ensuring global coverage and region-specific compliance.
Q: How is the Xoxoday rewards marketplace customized by country and milestone year?
Xoxoday’s rewards marketplace is highly customizable for both country-specific needs and employee milestone years:
Country-specific customization: Local vendors, culturally relevant rewards, local languages, regulatory compliance, and purchasing power adjustments (COLI). Seasonal and cultural variations are also included, e.g., Ramadan in the Middle East, Diwali in India, Christmas in Europe/North America.
Milestone year customization: Admins can assign reward collections by milestone year (e.g., 3, 5, 10 years), tied to specific budgets. Options include certificates, trophies, mementos, and personalized/branded items, making each celebration meaningful and aligned with recognition strategy.
Q: What is the average shipping time from your warehouses?
Merchandise: 2–10 business days
Customized service awards (branded certificates, mementos): 5–12 business days
All shipments are processed carefully to ensure timely delivery and enhance the employee experience.
Q: How many countries can you fulfill rewards in? Are they sourced locally or shipped across borders?
Xoxoday can fulfill rewards in 100+ countries, using a mix of local sourcing and cross-border shipments depending on the reward type:
Digital gift cards: Instant redemption in 100+ countries via global vendors.
Physical gift cards: 150+ options in the USA (Amazon, Walmart) sourced locally.
Prepaid cards: Available in 200+ countries.
Experiences: Available in 50+ countries, sourced locally.
Merchandise: Available in 60+ countries globally.
Branded merchandise (Swag): Sourced locally where possible; international shipments come from the nearest global warehouse. In India, local vendors are used.
Q: What is your methodology for selecting new rewards for your catalog? How often is the award collection reviewed and refreshed? Do you solicit client feedback when considering new rewards in a country?
Selection methodology: Strategic brand partnerships, regional expansions, and in-house business development teams scout new brands. Regional networks ensure hyperlocal relevance.
Catalog review & refresh: Continuous updates, with many options digitally integrated for seamless redemption.
Client feedback: Solicited at every stage—from onboarding to ongoing engagement—to add country-specific brands, new reward categories, and localized experiences.
Redemption
Q: How can employees redeem rewards on Xoxoday?
Employees have multiple options to redeem rewards, ensuring flexibility and convenience:
Digital & Physical Gift Cards: Brand-specific vouchers.
Merchandise & Experiences: Global catalog options.
Wallets & UPI / Cash Transfers: Bank or UPI transfers where applicable.
Custom In-House Redemptions: Can be combined with third-party options.
Global Reach: Available in 100+ countries, including Bangladesh and Nepal.
Minimum Values & Flexibility: Rewards can start from 50 INR or equivalent; points can have no expiry.
Q: Do you tie the redemption experience back to the recognition moment?
Yes, the reward received (in terms of points) for a recognition moment can be instantly converted into a tangible gift card. This is achieved through the instant delivery of gift cards.
Over the years, Empuls has perfected the employee rewards experience through a series of features and partnerships so that the time gap between the award-deserving employee's action and the tangible outcome of it is 2 minutes or less.
Managers are provided spot award budgets to give spot awards in the moment, and employees use those points to place an order and get a gift card delivered to them in the next minute.
Q: Does Xoxoday's employee recognition platform support digital greeting cards, e-cards, and e-gifts (e.g., for birthdays, anniversaries)? Are these linked to point redemption?
Yes, Xoxoday’s employee recognition platform fully supports digital greeting cards, e-cards, and e-gifts for occasions like birthdays, anniversaries, and milestones.
These can be sent as part of the broader appreciation and rewards ecosystem. Employees can send personalized greetings or e-cards, and these can optionally be paired with point-based rewards depending on the program’s configuration.
Points earned through such recognitions contribute to the recipient’s balance and can be redeemed for items from Xoxoday’s global rewards catalog, which features over 10 million options across 30+ categories in 100+ countries. The platform ensures a seamless, scalable experience for gifting and recognition worldwide.
Q: Can the minimum offer value start from 50 INR?
Yes, the Xoxoday R&R tool supports configurations where the minimum offer value can start from 50 INR or its equivalent in other currencies. This flexibility helps organizations design rewards programs that fit diverse budgets while promoting inclusivity and ensuring meaningful employee recognition.
Q: Can the reward points be configured to not have an expiry date?
Yes, reward points can be configured with flexible validity periods, including the option to have no expiry. This allows employees to accumulate points and redeem them at their convenience without pressure or loss of value. Pay-on-redemption billing ensures that organizations incur costs only when employees actually use their points.
Q: Is it possible to support an in-house redemption platform while listing third-party tie-ups?
Yes, the platform supports both in-house and external redemption options within a single rewards marketplace. Organizations can design a catalog featuring internal rewards alongside third-party gift cards, experiences, merchandise, and more.
Q: Are redemption options available for employees in Bangladesh and Nepal?
Yes, employees in Bangladesh and Nepal have access to a global rewards catalog covering over 100 countries, including local and international gift cards, experiences, and merchandise.
Q: Does Xoxoday provide transition support from an existing vendor?
Yes, comprehensive transition and change management support is offered, including dedicated resources, training programs, communication plans, and assistance with data migration via APIs or flat files.
Q: How many reward redemption voucher partners are available on the platform?
The platform offers access to over 8,000 brands across 30+ categories, including gift cards, merchandise, experiences, travel, charity, and more.