Q: Does the Xoxoday employee recognition platform use AI to automate the recognition process?
Yes, the platform uses advanced AI features via the AI assistant, Em, to drive seamless, timely, and inclusive recognition. Em sends smart nudges to employees and managers, auto-generates award content, identifies recognition gaps, maps employee skills from recognition messages, forecasts trends through predictive analytics, and automates milestone celebrations like birthdays and work anniversaries.
Q: How does the platform leverage AI?
The platform uses AI to automate tasks, surface insights, and enhance engagement:
AI Skill Mapping: Identifies skills demonstrated in recognition messages, helping HR visualize trends.
Predictive Retention Analysis: Analyzes the link between recognition and attrition, forecasting retention trends.
AI Co-pilot for Analytics: Provides real-time insights on active users, pending nominations, top performers, and budget usage.
Generative AI for Awards: Creates personalized award citations, graphics, and recognition messages.
Content Moderation & Inclusion: Flags unsafe or discriminatory content to maintain a respectful culture.
Recognition Coach: Suggests who to recognize next and provides AI-generated templates for better award messages.
AI Usage Insights: Offers monthly prescriptive summaries to boost adoption and engagement.
AI Sentiment Analysis in Surveys: Decodes open-ended survey feedback for emotional tone and trends.
Q: Is Xoxoday exploring Web 3.0, generative AI, or the metaverse in its employee recognition platform?
Xoxoday’s employee recognition platform is actively leveraging generative AI to enhance personalization in recognition and rewards. This includes creating custom award messages, digital certificates, and tailored virtual rewards that align with individual employee achievements. While Web 3.0 and the metaverse are still emerging in the field of employee engagement, Xoxoday is continuously exploring these technologies to identify future opportunities that can further enrich its platform offerings.
Q: How Xoxoday Uses Artificial Intelligence to Support Employee Engagement
The Xoxoday employee engagement solution leverages AI through Em, an AI-powered assistant, to enhance recognition, feedback, and engagement across the organization:
Personal Recognition Assistant: Em sends smart nudges to employees to log weekly accomplishments. These updates are shared with managers, who receive reminders to recognize contributions in real time, fostering a culture of continuous appreciation.
Recognition Insights for Managers: Em identifies recognition gaps within teams, highlighting who is frequently acknowledged and who might be overlooked. This ensures fair and inclusive distribution of recognition.
Automated Award Creation: Em generates personalized award graphics, subject lines, and citation details based on simple prompts. Awards are created according to pre-set budgets, removing manual effort and ensuring consistency.
Personalized Conversations: Em adapts follow-up questions based on employee responses, uncovering the "why" behind their feedback. This conversational AI approach helps HR gather meaningful qualitative insights.
AI-Generated Survey Insights: Em analyzes open-ended survey responses, providing sentiment analysis and summaries. This helps HR quickly identify trends, key themes, and actionable recommendations to improve the workplace experience.
AI is deeply embedded in the platform, enabling real-time, personalized recognition moments while providing actionable insights at scale.
Q: Can the platform deliver AI/ML-powered intelligence like skill context recognition, intelligent nudges, and next-best action recommendations?
Yes, the Xoxoday employee engagement solution is embedded with AI/ML capabilities to drive smarter engagement and recognition. Features like skill context recognition use AI to map soft skills (e.g., adaptability, leadership, communication) based on recognition messages and feedback data.
Intelligent nudges prompt employees to log weekly accomplishments or encourage managers to recognize team members who may be underappreciated. The AI assistant also surfaces next-best actions for managers—like whom to recognize, when to intervene based on engagement trends, or how to close recognition gaps.
AI is also applied in content moderation, predictive attrition analysis, award automation, and sentiment analysis. These capabilities are powered by integrations with trusted AI frameworks and enhanced through our proprietary bot, Em.
Q: How do you expect the role of technology in the R&R market to evolve in the future?
The role of technology in the Rewards and Recognition (R&R) market is expected to evolve significantly, driven by advancements in AI, data analytics, and personalized user experiences.
1. AI and Machine Learning: AI will increasingly be used to tailor recognition programs, predicting the types of rewards that will most effectively motivate individual employees. Machine learning algorithms can analyze vast amounts of data to identify patterns in employee behavior, leading to more personalized and impactful recognition. The use of Natural Language Processing (NLP) techniques like sentiment analysis on pulse survey data helps identify engagement drivers and areas that need improvements.
2. Data Analytics: Advanced analytics will play a critical role in measuring the effectiveness of R&R programs. Organizations will leverage data to gain insights into employee engagement, productivity, and the ROI of their recognition initiatives. This data-driven approach will allow companies to continuously optimize their R&R strategies to meet evolving workforce needs.
3. Personalization and Customization: The future of R&R will likely see a shift towards highly personalized and customizable rewards. Employees will have more control over their recognition experience, choosing rewards that align with their preferences and values. This trend will be facilitated by technology platforms that offer a wide range of options and seamless user experiences.
4. Integration with Other HR Tech: R&R platforms are expected to integrate more closely with other HR technologies, such as performance management systems and employee engagement tools. This integration will create a more holistic view of employee performance and well-being, enabling organizations to create more cohesive and effective R&R strategies.
5. Remote and Hybrid Workforces: As remote and hybrid work models become more prevalent, technology will play a crucial role in ensuring that recognition is accessible across different offices and meaningful regardless of where employees are located. Virtual recognition platforms, social recognition tools, and digital rewards will become increasingly important in maintaining engagement and connection in distributed teams.
Q: Does the platform offer AI-enabled wish descriptions for non-monetary awards, birthdays, and work anniversaries?
Yes. The platform leverages AI to generate thoughtful and meaningful wish descriptions that employees can use when recognizing colleagues for non-monetary awards, birthdays, and anniversaries. These suggestions help employees articulate personalized messages, making recognition more heartfelt while saving time. This feature enhances the emotional impact of appreciation by enabling high-quality messages even for those less comfortable drafting notes themselves.
Chat Bot
Q: Does the plaform has an native Chatbot solution embedded? If yes, please do describe few of the key features of the chatbot (i.e. is it generative / conversational)
Chatbot is able to leverage AI/ML capabilities for automated and efficient interaction with candidates etc.)Yes, Em, our R&R solution's AI powered chat bot is designed for HR and people managers. Em aids in automating routine tasks, fostering recognition, and enhancing workplace inclusivity. Key functionalities include insights for balanced employee recognition, detection of inappropriate content, nudges for timely acknowledgment of achievements, and automation of milestone celebrations like birthdays and work anniversaries.
It supports HR with sentiment analysis and actionable insights from pulse surveys, enabling deeper understanding through conversational AI. Additionally, Em simplifies award creation and manages reward systems, promoting continuous engagement and motivation within organizations. Please refer to the document titled "AI in Empuls" for more detailed information
Q: Does your solution offer a ChatBot service?
Yes. The Xoxoday employee engagement solution includes a chatbot experience that is embedded within collaboration platforms like Microsoft Teams, Slack, and Workplace. Employees can use this chatbot to receive nudges, recognize peers, redeem rewards, participate in surveys, and stay updated — all in the flow of work, without switching between apps.
Q: Does Xoxoday R&R solution offer chatbots?
Yes. The platform includes an AI-powered chatbot (Em bot) designed to assist with a wide range of employee engagement activities. The chatbot automates tasks like sending nudges for timely recognition, managing workflows, configuring awards, and summarizing survey feedback.
It also provides real-time reporting, approval management, and support assistance directly through chat, making it easier for HR teams and managers to drive engagement without added manual effort.
Communications
Q. Are AI-generated wishes available for non-monetary awards, birthdays, and work anniversaries?
Yes, the Xoxoday employee engagement solution features AI-powered message generation to help users craft thoughtful and personalized wishes. Whether it’s a non-monetary award, birthday, or work anniversary, the platform’s AI assistant suggests contextual, heartfelt messages that reflect the occasion. This ensures consistency in tone and relevance, especially useful for managers or peers who want to acknowledge contributions or milestones in a meaningful and engaging way.