If reward points need to be taken back (revoked) due to disputes, changes, or human error, there are a few simple steps to follow.
Option 1 - Without raising a request
Super Admins can directly revoke awards without needing to raise a request. Here’s how:
Step 1: Go to the Admin Dashboard by clicking on Reports and Admin as shown below.
Step 2: Navigate to Programs > Revoke Awards.
Step 3: Click inside the date icon to select the date range within which you want all the awards given to be displayed.
Step 4: Click on the reward and then click Revoke to initiate the process of revoking.
When you revoke an award or gift, the following things occur:
Points are revoked back to the nominator's account.
The message posted on the group is deleted.
The award status is updated in the reports.
A notification is sent to the award recipient to inform them of this change.
The nominator is notified regarding the revoking of the award.
Click Done to proceed with the revoking process.
If the nominator is disabled, Empuls can revoke the points to a different user's account.
An award or gift cannot be revoked if the associated points are redeemed, even partially, by the employee.
Use the url - https://{{organisationssubdomain}}.xoxoday.com/home/award-rollback
Option 2 - Raise a Request
Nominators can also raise a request for revoking the award, once the award is approved by following the steps:
Step 1: Navigate to Recognitions > Recognition History. Find the specific nomination you want to revoke. Click on the three dots and select Revoke Award.
Step 2: You’ll be asked to add a reason for revoking the award. Once done, click Submit.
FAQ's
How do I access the revoke option?
How do I access the revoke option?
Go to Recognitions > Recognition History > Go to the award. Click on three dots and select Revoke Awards and select the date range to view awards eligible for revocation.
What happens when an award is revoked?
What happens when an award is revoked?
Reward points are returned to the nominator’s account.
Award status is updated in the reports.
Both the recipient and nominator are notified.
Can revoked points go to a different user if the nominator is inactive?
Can revoked points go to a different user if the nominator is inactive?
Yes. If the original nominator is disabled, Empuls allows points to be reassigned to another user.
Can I revoke an award after the recipient has used the points?
Can I revoke an award after the recipient has used the points?
No. Awards cannot be revoked if the recipient has redeemed any of the associated points, even partially.
Application URL : https://{{tenant_url}}/award-rollback