This article helps you manage your Empuls SaaS invoices and payments.
How to View and Edit Billing Details
Step 1: To view your billing details, navigate to Report & Admin > Finance > Billing and click Details.
Step 2: Review Your Current Plan Details At the top of the Billing page, you will see a summary dashboard of your active subscription:
Current Plan: Displays your active plan tier (e.g., Proficient) and your billing frequency (e.g., paid annually).
Pricing & Total Users: Shows the cost per user and the total number of active users currently on your account.
Next Invoice: Provides an estimate of your next bill amount and the exact date it will be charged.
View Billing Details
Step 3: Update Billing Contact Information: Ensure your invoices and billing communications reach the right department by keeping your details current.
Billing Email: Click the Update button next to your current email address to change where invoices are sent.
Billing Address: Click the ADD button to input your company's official billing address.
Update Billing Details
Update Billing Details
Step 4: Manage Payment Details and Tax Info Below the contact information, you can manage how you pay for your subscription:
Payment Method: Click Add Payment Method to securely enter your credit card or preferred payment details.
Prepaid Credit: Check this section to view any available prepaid balance on your account.
Tax ID: Click Add Tax ID to include your company's tax identification number for compliance on future invoices.
Step 5: Cancel Subscription If you need to permanently delete your account and terminate the service, scroll to the bottom of the page and click the blue Cancel Subscription button. (Note: Proceed with caution, as this action will permanently delete the account).
How to View Invoice Details
Step 1: To access your invoices, go to the Finance section and click Invoices. You can also make a payment by clicking on "Pay Now." If the payment is already made, click on "Mark as Paid."
View Invoice Details
Step 2: The Invoices tab displays all the paid and outstanding invoices. You can download any invoice by clicking Download Invoice under the respective date.
View and Download Invoice
FAQ's
Q. How can I update my billing email or payment method?
Q. How can I update my billing email or payment method?
Go to Admin > Billing & Customization > Subscription & Billing, click Details, and then click Update next to the field you want to edit.
Q. Can I download past invoices?
Q. Can I download past invoices?
Yes. Navigate to the Invoices tab under Subscription & Billing, and click Download Invoice next to the desired date.
Q. What if I've already made a payment offline?
Q. What if I've already made a payment offline?
Click on Mark as Paid next to the invoice to manually update the payment status.
Q. How do I change my subscription plan?
Q. How do I change my subscription plan?
Please contact your account manager or reach out to [email protected] to upgrade, downgrade, or modify your plan.
Need Help? Feedback or questions? Write to our support team at [email protected].
Application URL : https://{{tenant_url}}/home/billing-information