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Survey Analytics

Learn more about Survey Analytics

Updated over 3 weeks ago

The Empuls Survey Dashboard offers a comprehensive, real-time view of surveys—both completed and ongoing. It helps you analyze employee feedback, eNPS scores, and engagement trends across departments and time periods.

Step 1: Navigate to the Survey Dashboard

  • Go to the left-hand menu on your Empuls platform.

  • Click on Surveys > Pulse & eNPS Surveys.

Step 2: Select a Survey

  • Choose any survey that is completed or currently running.

  • Click on the survey name to open its analytics dashboard.

Step 3: Choose the Time Period

  • Use the date dropdown to select the time period for which you want to view results.

Step 4: View Dashboard

4.1 Summary

You can view the Engagement Driver Scores across four key drivers. The average rating for each driver is displayed to give you a quick overview of employee sentiment.

The four engagement drivers are:

  • Recognition and Career Growth

  • Relationships and Culture

  • Hygiene Factors

  • Strategic Connect

This summary helps identify areas of strength and opportunities for improvement.

You can also click on "View Trends" to get a holistic view of engagement patterns. The graph displays how engagement driver scores change over time. By clicking on a legend item, you can focus on specific engagement drivers to analyze their individual trends.

4.2 eNPS

This tab displays each eNPS question along with the distribution of employee responses, categorized as Detractors, Passives, and Promoters based on their scores. You can also view whether the result is below par, above par, excellent, or world-class, based on the color coding. For example, a score of 80 is considered world-class.

4.3 Engagement Drivers

Engagement drivers are specific factors or elements that influence employee engagement within an organization. Use these drivers understand the various aspects of the work environment that impact how engaged and satisfied employees feel.

Each driver includes various dimensions that help break down and better understand the components of that driver. Click on the expand icon to view these dimensions in detail. You can also click on "View" next to each dimension to see the specific questions associated with it.

4.4 Feedback Comparison

Here, you can compare the ratings across teams by clicking on the relevant user group.

This heat map presents colour-coded ratings across different user groups to help compare scores.

Use the dropdown to view comparisons by question, engagement drivers, and dimensions. You have three options here

  • NPS & Engagement drivres

  • NPS, Drivers and Dimensions

  • All NPS& Likert Questions.

Please note that if users are not mapped to any user group, the data will appear as "NA". Additionally, if there are fewer than 5 responses, the results will also be displayed as "NA" to maintain confidentiality and data accuracy.

4.5 Likert Scale Questions

This tab displays all the Likert scale questions, the average score for each and the response distribution, which is colour-coded for clarity. You can hover over any response distribution to see an expanded view with detailed breakdowns of how employees responded.

The responses can be filtered using sorting options such as Best to Worst, Worst to Best, or Default Sort.

Using the "All Engagement Drivers" drop-down, you can also sort responses based on the four engagement drivers by selecting the relevant options from the list.

4.6 Open Ended Questions

View all the responses to open-ended questions in this section.

To find a specific response, type a keyword in the search box to quickly filter and locate relevant feedback.

To understand each category, refer to this guide: Interpreting Survey Results.

Other Settings

1. Custom Views

Use the filter drop-down to manage different views. You can choose from options like Everyone, My Team, HRBP View, Manage View, and Custom Access View. These views are tailored based on the access permissions granted to each specific user.

2. Filter Data

Use the filter icon to filter data based on various criteria. Filter options include Business Unit, Location, Cost Centre, Designation, Department, Tenure, Grade, and more. Once you've selected the desired filters, click on "Apply Filter" to view the refined data.

3. Manage Views

  • Click on Manage views.

  • You can view all the default and custom views here. To create a new view, click "+ Create New View" at the bottom of the screen.

  • Add the necessary details by giving the view a name. Apply the desired filters, and once all details are filled in, click "Create" to save your new view.

4. Download Survey Report

Click on the download icon to download the entire report.

5.Other actions

Click on the three dots icon to access additional actions for the survey. From here, you can:

  • Stop the survey

  • Change the owner

  • Make a copy

  • Delete the survey

6. Adoption Summary

Click on Adoption Summary to view the response rate. You can see responses across different user groups by selecting the desired tab. The graph is color-coded to show the status of responses—Completed, Partial Response, and No Response.

FAQ's

Q2: Can I filter results based on a specific department or location?
Yes. Use the filters on the top-right corner of the dashboard to narrow down results by department, location, tenure, or business unit.

Q3: What does eNPS mean?
eNPS (Employee Net Promoter Score) is a metric that measures how likely your employees are to recommend your workplace to others. It ranges from -100 to +100.

Q4: Can I view trends from previous surveys for comparison?
Yes. Use the date selector to go back and view trends from previous survey periods.

Q5: How often should I review survey analytics?
It’s recommended to review results after every completed survey and track trends quarterly for meaningful insights.

Where to find this in the platform?

Application URL : https://{{tenant_url}}/home/surveys/automation


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